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Orlando, Florida, United States
August 13, 2018

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***** ***'s Ridge Road

Orlando, FL 32832

Cell Phone: 270-***-****



Innovative, assertive, and high performing Senior Management Professional credited with directing best in class organizations that have been consistently successful in achieving aggressive revenue and profit objectives. Ground breaking leader with demonstrated ability in working as a champion of client service while accelerating growth and exceeding objectives.


TRUSTCO BANK 05/2016-Current

Branch Manager

Manage full service bank branch. Registered Mortgage Loan Originator and Florida Notary Public. Focus is on residential mortgages including first purchases, refinances, new construction, and pre-approvals. Secondary focus is on growing deposits through low cost checking accounts for small businesses. Attend several networking groups throughout the month and work closely with realtors and contractors in the area.

SCHWAN'S HOME DELIVERY, INC. 02/2015-04/2016

Route Sales Representative

Business and Home delivery and sales of food products. Use of merchandising displays to increase customer awareness of products. Managing truck routes and working with DOT guidelines. Increasing customers through exceptional customer service and personalized sales calls. Increasing customer knowledge of the Schwan's Home Delivery service and internet sales.

FIRST SOUTHERN BANK, Orlando, FL 03/2012-10/2013

Office Manager

Manage all functions of the branch. Hired, trained, and managed new teller staff. Established a referral system for the tellers to achieve sales goals. Worked with Branch Operations and Cash Management departments to increase customer service capabilities through On-line banking and Remote Deposit Capture products. Trained new managers in other branches and helped hire and train their staff. Helped Compliance and BSA departments with audits. Achieved high level of skill in various systems used including payroll and online banking. Created spreadsheets to consolidate large customer's portfolios into one easy to read document.

REGIONS BANK, Paducah, KY 01/2006-02/2012

Branch Manager

Directly manage all branch activities, including Sales and Service, Operations, Leadership, and Coaching. Have overall responsibility for key consumer and business customers to ensure satisfaction, explore unmet needs, and obtain referrals. Resolve escalated customer issues and build customer loyalty. High utilization of referral system to expand knowledge of customer base. Oversee planning and execution of sales and service goal achievement. Ensure compliance, audit, and security procedures are adhered to at branch. Licensed in Kentucky to sell fixed annuities and life/health insurance.

HEARTLAND SECURITY - ADT Authorized Dealer, Paducah, KY 11/2004-01/2006

Sales Manager

Directly manage an office of sales representatives and installers to actively sell security systems to residential home owners and businesses. Develop business by building the local customer base by responding to company leads and some cold call sales. Set appointments with potential customers to discuss products, services, and service agreements. Handle corresponding paperwork to establish new account service. Coordinate installation with technicians based on customer's schedule and preferences. Manage new sales consultants on training of systems, installation, and pricing.


Associate General Manager, O'CHARLEY'S RESTAURANT, Paducah, KY (September 2000 - November 2004)

Manager, T.G.I. FRIDAY'S, Paducah, KY (January 1999 - September 2000)

Manager, RUBY TUESDAY, Paducah, KY (May 1995 - January 1999)


Bachelor of Science in Business Administration, Murray State University, Murray, KY

Associate Degree in Business, West Kentucky Community & Technical College, Paducah, KY

Regular member of Dr. Phillips Chamber of Commerce, Orlando, FL

Graduate in Leadership Paducah, sponsored by Regions Bank and Chamber of Commerce

Regular member of Chamber of Commerce events, Paducah, KY

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