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Customer Service Clerk/Receptionist

Lyons, Georgia, United States
August 13, 2018

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Terrie Sue Colson

***-* ***** ******

Lyons, GA *0436


Objective: To acquire a position in a positive work environment where my years of experience in all aspects of accounting and customer service will be utilized.

Work Experience

Robin Financial, Inc. (RF, Inc), Lyons, GA

July 1999 to present. Customer Service Clerk

Reported directly to the Vice President of Operations. Responsibilities included processing credit applications thru Equifax, computing debt to income ratio, entering and printing contract and UCC-1 information in using ABS Vision software. Accounts receivable including mailed in checks, call in credit/debit cards, and processing automatic

payments. Responsible for all collections from phone calls, mailing past due notices up to and including pick up of collateral and appearing in small claims court in Georgia and Florida. Maintained pleasant working relationship with all customers, dealers, attorney and accountant. Responsible for checking account and bank reconciliation. Maintained all customer records, accounts payable and payroll including all quarterly withholding tax returns.

Office closing August 2018.

November 1998 to July 1999. Unemployed - actively seeking work.

Concerted Services, Inc., Reidsville, GA

October 1997 to November 1998. Job Readiness Instructor.

Reported directly to Area Coordinator and DFACS caseworkers handling TANF clients in Toombs County. Responsibilities included instructing a small class of adults in skills needed to find and retain employment in order to move off of public assistance. Instruction included resumes, employment applications, interview skills, employer expectations, solving problems through workplace communication, time and money management. Required to contact 25 employers each week of the four week class. Also responsible for keeping accurate travel records, listing employer contact and results, class notes and end of class results. Worked closely with the Dept of Labor and the New Connections to Work Program Southeastern Technical College. Temporary Job ended.

H H Cutler, Statesboro, Georgia

November 1994 to August 1997, Payroll and Human Resources

Reported directly to Human Resource Manager. Extensive knowledge in hiring, interviewing, conducting reference verifications and pre-employment drug screens. Also responsible for insurance enrollment, follow-up reporting and procedures, and solving problems. Experience in new employee orientation and training in all policies, procedures and facility information. Responsible for hourly payroll on Tracy Autotime System, maintaining personnel records including scheduled reviews and pay increases, tax forms, department transfers and other changes, and termination paperwork.

Sorted 400 weekly paychecks by department and shift. Also cross-trained for screen print production payroll and accounts payable.

-Co-chair of Central Safety and Health Committee.

-Ensured each department and shift had two Red Cross certified first responders.

-Co-wrote the Employee Handbook.

Laid off when plant closed and received 5 weeks severance pay.

July 1992 to November 1994. Payroll/Personnel Director.

Reported directly to the plant manager. Maintained weekly production payroll for 125-150 piecework employees from time reporting to daily and weekly efficiency reports on Ticket Pack System. Responsible for interviewing and hiring, orientation, maintaining personnel records, insurance benefits and counseling employees for poor attendance and job performance. Preparation of weekly and monthly attendance, production and payroll reports on Lotus 1,2,3. Transferred to Statesboro when Reidsville plant closed.

Education. Graduated Sequoyah High School, Doraville, Georgia.

Strengths. Mature, well organized and detail oriented. Well rounded clerical and accounting skills. Excellent people skills. Dependable.

Active member of Fairview Baptist Church.


Cheryl Rhodes

Owner/ Magnolia Buildings

3669 Peach Orchard Road

Augusta, GA 30906


Dave Mattos

Manager/ Robin Sheds

17298 Toledo Blade Blvd.

Port Charlotte, FL 33954


Shari Boyette

Co-owner of Boyette’s Pecans

10031 US Highway 129

Live Oak, FL 32060


Cindy Hartley

V.P. of RF, Inc.

363 West Liberty Ave.

Lyons, GA 30436


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