Customer Service Network

RUTUJA JADHAV

Dallas, TX ***** *******@***.*** 469-***-**** www.linkedin.com/in/rutuja-jadhav-1710/

EDUCATIONAL QUALIFICATIONS

Master of Science in Telecommunication and Network Engineering May 2018 Southern Methodist University, Dallas, TX GPA: 3.57 Bachelor of Engineering, Electronics and Telecommunications Engineering July 2015 University of Mumbai, Mumbai, India. GPA: 3.50

TECHNICAL SKILLS

• LAN Switching Technologies – Ethernet, VLANs, VTP, ISL, 802.1q, STP, RSTP, PVST+, MST, ARP, IGMP

• Routing Protocols: RIP, IGRP, EIGRP, OSPF, BGP, IS-IS, Route maps, redistribution, summarization

• Network essentials: IPv4/IPv6, OSI Model, TCP/IP, UDP, Troubleshooting network

• Networking Services: DHCP, SNMP, DNS, HTTP/ HTTPS, SMTP, VRF, MPLS, ACL, FTP, Telnet, SSH, NAT/PAT, NTP, Active Directory, IPSec, SSL/TLS, VPN, NAT, IPS/IDS, DMVPN, LDAP, RADIUS

• Amazon Web Services: VPC, S3, EC2, IAM, Route53, RDS

•Tools: GNS3, Wireshark, Cisco Packet Tracer, Putty, VMWare Workstation, Oracle VM VirtualBox

• Operating System: Windows XP/7/8/9/10, Linux (Ubuntu, CentOS).

• Language: Python

CERTIFICATIONS

• 200-125 Cisco Certified Network Associate (CSCO13203374) ACADEMIC PROJECTS

Advanced Network Design Aug 2017 – Dec 2017

• Led a four-student team to build a small network environment and deploy LAN and WAN enterprise network with ISPs.

• Configured cisco devices and deployed various switching and routing protocols such as OSPF IS-IS, MPLS, BGP and IPsec

• Applied strong networking competency to maintain end to end connectivity between multiple areas having different ISP’s with Cisco 2800, 3500, Cisco IOU web interface and IOS software using Ping and Traceroute.

• Remote Network Monitoring with SecureCRT and troubleshooting issues arisen with network monitoring tool, Wireshark and implementing debug commands.

• IPv6 deployment with BGP and OSPFv3 route advertisement and redistribution.

• Established and administrated 802.1x, IOS based IPS, MD5 authentication, IPSec and DMVPN for security implementation. LAN environment with Virtual Machine on VMware workstation Aug 2017 – Dec 2017

• Leveraged VMware workstation to emulate a LAN network to study operation of network protocols.

• Deployed CentOS minimal on VM and configured two virtual machines on VMware Workstation environment

• Built system functionalities like network administration by setting up each VM to be network interface and connecting them by a network adaptor.

• User access management by adding users, groups, giving root users sudo privileges, password recovery and password policy settings for users.

Secure cloud environment in AWS Aug 2017 – Dec 2017

• Studies and implemented public cloud concepts, implemented cloud services using infrastructure as a Service (IaaS) provided by Amazon Web Services

• Configured and deployed a VPC, created EC2 instances with Linux AMI and S3 using the console. Studies the impact of applying various security policies like IAM to the configured VPC and access the newly configured instance using public DNS or SSH.

• Analyzed different database like Amazon RDS and Dynamo DB and its DNS service which is Amazon Route 53

• Installed Elastic load balancer using CLI and attached both instances to it. Database administration Feb 2017 – May 2017

• Managed a student user database to maintain records of various departments and students with their credentials.

• Created two databases in MySQL in CENT-OS environment with the help of a Virtual Machine.

• Implemented SQL queries such as create, select, update, join for desired outputs. Troubleshooting using Wireshark Aug 2016 – Dec 2016

• Analyzed the behavior of different protocols such as IPv4, TCP, HTTP, ICMP and DHCP.

• Used PingPlotter and studied the fragmentation to traceroute different hops a packet took to reach destination. RELEVANT EXPERIENCE:

Front Desk Assistant (SMU Continuing and Professional Education) Mar 2017 – May 2018

• Assisting and maintaining excellent customer service at Front and Service Desks via phone, e-mail and in person.

• Helped students, faculty, and staff with student accounts, registrations, payments, transcripts and certificates to ensure their programs run smoothly.

Contact this candidate