Desktop Support Customer Service

Imtiaz bijoy Desktop Support Technician

*********@*****.*** 3721 68 streets, Woodside, NY, 11377, 347-***-****

Customer-focused Desktop Support with 3 years of experience with a broad spectrum of computer operating systems applications and hardware. Exceptional customer service and communication skills; consistently conveys competence and concern to end users. Strong ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution.

Skills

Troubleshooting proficiency

Documentation & reporting

Microsoft Office expert

Experience with Cisco networking

Windows 7,8,10, Mac, UNIX

Windows Server, Printer

Accomplished with mobile devices

Strong understanding of TCP/IP concepts

DHCP,DNS and WLAN

Effective problem solving skills

Active Directory

VLAN,STP

Professional Experience

LT Security. Queens. NY 06/2017-til date

Conducted problem resolution across the network, troubleshooting and repairing hardware, software, and peripherals. Configured network protocols, Provided comprehensive support and assistance to clients across multiple functions, including installation, configuration, application monitoring, and problem management. Evaluated LAN and WANs, identifying problems within the network and developing solutions. Provided 24/7 Tier I and II level support across the network.

Compu Care Team. NY, 08/2015-05/2017

Desktop Support Technician

Provide support for desktop computer operating systems Google Apps and hardware/peripherals; work with individuals across the community, proactively resolve customer problems with about equipment and services Deliver just-in-time support both at the Help Desk and across campus and respond to departmental technical emergencies in order to minimize data loss meet deadlines and support needs of users. Test software images developed by Forager colleagues; evaluate software and develop written technical instructions and documentation.

Education & Training

Bachelor of Science in Net Telecommunication

ST. JOHN’S UNIVERSITY New York

Cisco Certified Network Associate (CCNA)

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