Engineer Service

Lamar Allen Gray

Culpeper, Virginia ***** • 540-***-**** • ***********@*****.***

QUALIFICATIONS PROFILE

Dedicated and innovative communications hardware engineer, with significant experience installing all types of communications, network and computer hardware. Skilled at rapidly troubleshooting issues and efficiently deploying solutions to solve problems and make corrections.

Equipment Installation: Experience at engineering the installation of all types of communications, computer hardware and network cabling and components. Skilled at recognizing client needs and effectively deploying resources to deliver solutions on time and under budget.

Software Solutions: Proven success diagnosing and resolving software issues. Hands-on experience patching and upgrading office applications to maximize productivity. Track record of matching business objectives to current and emerging technologies.

Hardware Support: Experience planning, installing, and configuring home and business workstations. Detailed knowledge of components and installation processes. Keen understanding of firewalls, routers, switches, printers, scanners, and other components.

System Security/Continuity: Talent for implementing security strategies backed by knowledge of processes to support data warehousing and information distribution. Proactive in preserving system integrity through backup and recovery strategies.

Key Strengths: Excel at interfacing with customers, engineers, and management. Able to convey complex technologies to a variety of skill levels. Talent for quickly learning new information, procedures, and technologies. Exceptionally organized and able to multitask. Highly-technical with ability to identify, select and deploy appropriate solutions to meet customer needs on time and under budget.

Core Technologies:

Environments:

UNIX, Windows 7/8/8.1/10; Mac OS

Applications:

MS Office (Word, Excel, Outlook, PowerPoint), Norton, McAfee, Kaspersky Internet Security Packages

Tools:

C/C++, Java, JavaScript, HTML, MySQL, Access; TCP/IP, VPN, LAN/WAN

EDUCATIONAL BACKGROUND

Diploma

Eastern Senior High School, Washington, D.C.

EXPERIENCE HIGHLIGHTS

Insight Global, Inc., Vienna, Virginia

Technology Consultant, 08/2014-Present

Technologies: Windows, Mac OS, Microsoft Office 365, Windows Server

Provide a variety of hardware installation and wiring engineering services to contract projects as ordered by clients. Interface with clients to provide recommendations for proper hardware solutions and deliver elite service. Tackle complex technical issues to deliver innovative solutions. Troubleshoot client concerns to solve problems and ensure proper operation.

Design wiring plans and implement process to install network communications cable, including CAT3, CAT5, CAT6 and coaxial cables. Coordinated wireless timekeeping systems.

Conduct testing of a variety of cables to ensure compliance, including multimode fiber optic cables.

Design and deploy wiring schemes to save costs and cut installation times.

Verizon, Inc. Stafford, Virginia

Technician of Corporate Technology, 09/2011-02/2014

Interfaced with commercial and business customers to analyze, troubleshoot and resolve network connectivity issues. Delivered exceptional service to resolve problems quickly and ensure business continuity to drive customer loyalty and satisfaction. Investigate and repair data circuit and telephone lines for customers of all types, including federal and state government agencies, large-scale commercial operations, small businesses and residential customers.

Provide high-touch installation and repair services to customers of all sizes. Thoroughly investigated customer complaints to deploy effective solutions.

Install a variety of wiring and communications components as dictated by customer requirements; made recommendations to provide high-quality service.

Provide analysis of networks to assess performance, reliability and security. Made recommendations to upgrade systems with new technologies or security.

Cox Communications, Inc. Herndon, Virginia

Field Network Technician, 12/2003-06/2010

Managed field team of four technicians to resolve operational problems and deploy technical solutions. Provided solutions to all types of consumer concerns relating to video, telephone and high-speed internet services. Provide emergency response to network outages; perform quality assessments and made recommendations on appropriate upgrades and enhancements. Provided exceptional service to retail and business clients, to deliver superior brand recognition and drive year-over-year revenue increase.

Tracked delivery of goods to distribution network; provided efficient and positive support through high-volume delivery of goods.

Maintained accurate and detailed records of products delivery.

Communicated with management and vendors to resolve delivery disruptions and increase revenues year-over-year.

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