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Customer Service Administrative Assistant

Lithonia, Georgia, United States
August 12, 2018

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Core Competencies

Business Analysis, Team Player, Leadership, Communications Strategic. Planning/Problem Solving, Telecommunications/Cabling related.

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Chickasaw Nation Industries, Chamblee GA

Event Service Coordinator- 5/2016-Present

Managing the assembly of conference rooms, set up/break down.

Managing a fast paced work ethic that allows me to meet tight deadlines.

Focusing on problem solving while identifying new opportunities.

Exercising strong interpersonal skills with a diverse network of event stakeholders, global suppliers and organizations

Meeting and exceeding client expectations on a daily basis.

Balancing a planner and prioritize competing tasks.

Providing exemplary customer service to guests while communicating any problems that arise in an upfront manner with the client.

Reviewing and processes client feedback to provide unparalleled customer service

Having the capability of working with internal and external teams and partners at Centers for Disease Control & Prevention.

IES Communications, Norcross GA

Communications Technician 1- 6/2015 – 4/2016

Provide general contracting and labor services for all your interior renovations as well as on demand installation of work area outlet for floors, modular furniture and walls for commercial offices.

Performed pre-termination procedures, organize, form dress cables and determine length, slack and label cables.

Construct closets, mount and installed backboards, cross connects, racks, patch panels and hardware that are designed for easy installation for customers.

Terminated low-voltage devices and follow blueprints.

So Gone Logistics LLC, Stone Mountain, GA

Administrative Assistant 11- 4/2008-5/2015

Perform routine variety of administrative and clerical tasks.

Excellent interpersonal skills with the ability to interact with individuals at all levels both inside and outside the organization.

Strong phone skills and etiquette.

Provides strong, clear and concise communication skills while building a good relationship with our customer (United States Postal Service).

Networking with shareholders, employees, federal government officials DOT/FAA/MMAC and FMCR Administration.

Provide support to managers, employees by exhibiting the ability to work and maintain confidential information.

Maintaining a professional demeanor: Exude calmness and confidence.

Ability to demonstrate problem solving/planning and decision making effectively.

Ensured that expenditures of the company were within the authorized annual budget of the company.

Self -motivated with very strong initiative to improve processing and procedures without waiting on specific instructions.


B.B.A. Marketing 2018- Present Georgia State University

A.S. Business Administration Pathway 2013-2015 Georgia State University-Perimeter

Academic Diploma 2006 Stephenson High School


Increase professional knowledge and training. Improve low-functioning work processes or relationship. Setting long-term goals. Attain Leadership. Increase earnings. Have new experience with an organization and/ team, that will provide opportunities for professional growth and advancement.


Certifications and Awards

Certificate of Appreciation for outstanding Audio/Visual Services in Support of 2018 CDC/ATSDR Chapter of Blacks in Government.

BICSI Certified 2016- Level 1 Installer

Computer Skills

MS, Access, Outlook, Explorer, Excel, Word, Power point

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