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Technical Support Management

Ormond Beach, Florida, United States
August 14, 2018

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Richard Lupoli


Summary of Qualifications

Successful telecommunications professional with in-depth knowledge and hands on experience managing critical infrastructure, known for resolving complex issues through persistence, perseverance and collaboration. A strong leader with clear communication skills who supports, coaches and shares knowledge. A troubleshooter with unmatched analytical skills to expose weakness, strengthen processes, increase reliability. Problem-solver under pressure, when services are impacted by extreme weather and critical events, 24/7.

Technical Skills

Capacity planning, new technologies planning and integration of network projects, Ethernet to 400 GbE, DS0, DS1, DS3, SONET, DWDM, IP Networks, DNS, Data Centers, Optical Transport Systems, Routers and Switches – Alcatel Lucent, Ciena, Cisco, Fujitsu, Infinera, Juniper, Nortel, Fiber Optic Characterization, Fault Isolation, AC & DC Power Plants, Rectifiers, Batteries, BDFB, BDCBB, Outside Plant, Fiber Splicing, As-Builts, Cable Locating, Citrix, LAN-WAN, VOIP, Firewalls, TCPIP, Vendor Management, MPLS, VPN, BGP, OSPF, Cloud Computing, Wireless Technologies, Broadband, Data Analysis, SDH, SDN, MOP, EDP, SOW

Professional Experience

Operations Lead

CenturyLink, Florida Operations September 1998 – January 2018

Supported planning, engineering, implementation, operation and maintenance in the delivery of services.

Evaluated change management requests, circuit designs, groom orders for clarity, conciseness and accuracy.

Represented Field Operations on high profile projects with a special emphasis for strong client relationships and Team building.

Subject Matter Expert and go-to-person for guidance and use of all applications.

Provide advanced technical support of the network and provide in-depth analysis of critical network issues on all platforms, using a variety of Element Management Systems.

Optimized space and power with efficient routing and capacity monitoring.

Implemented training and fiber cleaning procedures resulting in significant cost savings.

Utilize equipment vendor portals for the latest hardware and software applications.

Highly effective problem solver, proactive research, targeted analysis and a relentless pursuit for finding solutions.

Licenses and Certifications

FCC General Radiotelephone Operator License PG-2-595I

TS/SCI Agency Special Background Investigation

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