IT Professional

Arvin Gari C. Esperida

Calgary, Alberta • Cell 403-***-****• *********@*****.***

Driven-to-succeed, a graduate of Network and Systems Management and an undergraduate of Computer technology, offering wide array of Information Technology skills. Strong knowledge of hardware troubleshooting and server management. Team builder with a strong customer service focus and superb interpersonal and communication skills that contribute to a friendly and efficient working environment for senior management, peers, customers, stakeholders and key decision-makers.

Key Strengths

Network Administration

Visio

Windows Servers

Microsoft Office

Linux based Operating systems

SharePoint Administration

Customer Service

Technical Support

Machine Imaging

ITIL Fundamentals

Managing and Maintaining PC’s A+ I

Managing and Maintaining PC’s A+ II

Security +

Data Encoding

Power Shell

Wireless

Troubleshooting

FL studio

Leadership

Virtualization

Education

Network and Systems Management 2016 – 2018 CDI College, Calgary North Campus

Bachelor of Science major in Computer technology 2011 – 2013

Bulacan State University, City of Malolos, Bulacan.

Professional Experience

MBI IT Services – Calgary, Alberta 2018 - present

IT field Technician – BMO/Virgin/Bell Projects

Tech Lead for the project

Installs and configure hardware for imaging

Provides first hand customer support to clients

Computer troubleshooting

Administer reports regarding the services and hardware used by the clients

Bit by Bit Computer services – Calgary, Alberta 2018

Computer Technician / Customer Service

Fix machines that requires services (software or hardware)

Assist customers for the service they require

Provide updates or upgrades to machines.

Subaru Calgary – Calgary, Alberta 2015 – 2018

Detail attendant / Customer Service

Provides detailing service for sold, and serviced vehicles.

Power Polishes scratches on vehicles.’

Lot management

Assists customers regarding their request

National Statistics Office – City of Malolos, Bulacan, PH 2012

Data Encoder / Customer Support

Encodes data for Birth, Death and Marriage Certificates, to be used for the province for its census

Provides customer assistance for certificate requests

REFERENCES:

(Available upon request)

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