Desktop Support Active Directory

Jerome Sanders

*** *. ***** 312-***-**** ***************@*****.***

Objective

Dedicated, goal-driven professional with 10 years+ years of experience repairing computer, trouble shooting, problem solving, help desk, and has excellent analytical and communication skill.

Education

BACHELORS JUNE-2015 WESTWOOD COLLEGE

Bachelors of Science and Network Technologies

Skills & Abilities

WAN Technologies Desktop Hardware

Desktop Operation Systems

Linux System of Administration

Microsoft Network Operation Systems

Database Management Systems

Technical Troubleshooting

Configuration

Networking: Ethernet 802.3, TCP/IP, STP, Telnet, FTP, WAN: PPP, ISDN, Frame Relay, ATM, Wireless IEEE 802.11

Cisco Routing Protocols & Switches: RIP v.1/2, IGRP/EIGRP OSPF, IS-Ism BGP

Operating Systems: Window 7, 8, 10, Windows Server 2003/2008/2010 R2, Linux

Virtual box, XP Mode, Remote Access, VMware Player and Workstation, Cisco Packet Tracer,

Working on A+ certification

Active Directory

Experience

INCIDENT RESPONSE TECHNICIAN ONSHORE SECURITY MARCH 2018

Assisting in configuring, monitoring and maintaining Windows environment.

Monitoring and making sure the Network doesn’t have any issues or alerts.

Keep communication with all Engineers for any updates, circuits down, routers and switches.

Software I have knowledge and worked on are, Windows XP-10, Server 2k3 and up, Citrix, VM Ware, ESXi, BUDR, Intronis, FreePBX, Tixbox, Kaseya, and also RT ticketing system.

Updated and patch managed all clients servers, workstation.

Support cases associated with devices and with the HPE profile.

COMPUTER TECHNICIAN ROBERT HAFT TECHNOLOGY JANUARY 2017

Installed, operated and maintained network services, routers, concentrators, hubs, switches, modems and others network devices following technical plans.

Cable management of al office desks, private offices, reception, meeting rooms and boardrooms. Cable tidy up (underneath and on top of desks).

Took pictures before and after job assignment.

Unplug, plug in, and troubleshoot PCs during an office move.

Cable management of all office desks, private offices, reception, meeting rooms and boardrooms.

Service Technician to assist in providing support to various banks, which also included desktop support along with hardware break/fix.

Assisting in integration (installation, testing, and qualification) of proof of concepts demonstration into the innovation center in Chicago.

Perform simple tests issues to the development team.

Taco Bell help-desk set up, where I service call to install a compete BOH pc and related peripherals, included and HP rp5810 pc, LCD monitor, printer, UPS and Utility Box.

Pit single port surge suppressor for fax printer, pin serial cables, pin female-female gender charge, CAT5 network cables.

HELP DESK TECHNICAIN RUSH HOSPITAL JANUARY 2016 TO DECEMBER 2016

IT help Desk Tech was to ensure proper computer and application operation so that end users can accomplish business task.

Help upgrade their old ticketing system to a new ticketing system (Remedy), monitor the system requests and follow up with the requestor for additional information/troubleshooting.

Receiving, prioritizing, documenting, and actively resolving end user help request.

Set up, changed, or re-entered new Active Directory for all Rush employees.

Strong interpersonal communication skills and displayed impeccable customer service skills and the ability to effectively achieve first call resolution.

Escalate issues to appropriate team members.

NETWORK INSTALLATION AND SERIVCE TECH VERIGENT JANUARY 2015 TO JANUARY 2016

Basic Electrical Wiring.

Provide Design, engineering, project management and administration of the maintenance of organization’s Audio System and AV Network.

Assist the IT department to resolves problems as needed to ensure that customers receive prompt, efficient service in accordance with company, policies.

Ability to work in a fast paced stressful environment while maintain focus and to work closely with al staff, end users, and management.

Fiber optic splicing and termination.

Basic understanding of LAN/WAN.

Basic understanding of TCP/IP.

Answers incoming client telephone calls in a courteous and professional manner.

Responds to and investigates client inquiries, concerns, and issues via phone, in-person and e-mail in a timely and courteous manner.

Receives, records, and routes clients inquires of concerns in appropriate manner.

Document all contacts, actions, and responses in custom database.

Backing up and restoring user data, setting and associated systems administration activities.

Accurately testing, identifying, repairing, resolving, and documentation end user technical issues regarding basic network/desktop/laptop support, printer, PDAs, Blackberry’s and LAN cable drops.

DESKTOP SUPPORT APEX JANUARY 2013 to JANUARY2015

Configured PC hardware to specification of client requirement.

Build servers, configured, and set up CAT5 & 6 cabling wiring.

Lot of standing is required.

Worked with Windows 8, 10 and also SAP application.

Configured and serviced over 100-200+ PC and Laptops.

Hardware and software deployment projects including installing, upgrading and support IT systems.

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