Telecommunications Manager/Engineeer

William Renkart

Piscataway, NJ *****

*.*******@*****.*** • 732-***-****

https://www.linkedin.com/in/william-renkart-5b16a119

Technical Management / Verification Engineering

Multifaceted technical career with a track record of innovation and success

Results-driven Technical Manager and Verification Engineer with extensive experience in spearheading the testing of hardware and software within the telecommunications industry. Recognized leader, applying high-impact QA, verification and testing solutions to major business objectives. Adept at working with management to prioritize activities and achieve defined testing project objectives; able to effectively translate business requirements into technical solutions. Committed to helping organizations achieve maximum benefit from their IT investment, through meticulous testing, QA, research, development and implementation of new technologies.

Core Competencies:

Full Life Cycle Project Management

Systems Launch / Implementation

Business Intelligence

Test Case Development

Software Quality Assurance and Testing

Hands-on Software and Hardware Engineering

Embedded Software and Driver Development

Mobile Device Certification

Professional Experience

GOODMAN NETWORKS, HSP for AT&T/DIRECTV, Somerset, NJ

Satellite Technician III, September 2017 – Present

Single point of contact for customer related issues and defect tracking for CPE (Customer-Premises Equipment Products. Traveled to AT&T/DIRECTV customer locations to troubleshoot products post installation to find and correct the root cause of failures and report findings to development.

Key Achievements:

Site surveyed customers residents and businesses for line of sight and connectivity.

Led team successfully to bring the company out of breach of contract with AT&T/DIRECTV.

Assisted in other company departments to help keep completion metrics above company standards.

Provided field support for employee and customer related device connectivity issues.

XFINITY MOBILE at Comcast, Philadelphia, PA

Senior Consulting Manager, June 2016 – July 2017

Developed and directed test plan executions for the client to launch as an MVNO in North America. Directly managed/guided 103 internal personalities during multiple waves of user trials to meet the clients launch goal. Responsible to find and correct root cause of front and back end blockers from the buying and activation flows. Coordinated stress testing of the call centers and shipping logistics. Maintained HP Quality Center (ALM).

Key Achievements:

Completed a technical trial series to ensure product launch readiness.

Effortlessly removed carrier porting blockers by working directly with key stake holders.

Complied Business intelligence reports to identify and then remove risks to the project.

Participated alongside trial users to ensure a defect free user experience.

Assisted in (BYOD)Bring Your Own Device wireless deployment/compatibility verification.

SONY MOBILE, Basking Ridge, NJ

Senior Verification Engineer, March 2014 – May 2016

Directed all IOT lab and field testing, in addition to third party lab operations. Lead critical thinking, problem solving and test plan execution of pre-and post-launch of Sony Mobile Devices for all carrier and open data-link interface certifications. Manage asset testing and user trials in the North America Region. Developed and implemented test plans, lab testing, static and dynamic testing, assertions, debugging tests and designs to avoid risk to development and maintenance projects.

Key Achievements:

Played key development role for mobile devices on a global scale including Virtual Reality.

Triumphantly launched mobile products for VZW and T-Mobile in North America as well as handling all post launch issues and upgrades.

Designed and developed test strategy’s and mythologies for the validation of complex mobile devices.

Technical Account Manager, January 2012 – March 2014

Served as primary point of contact between Sony Ericsson and wireless operator’s handset engineering, device certifications, sales engineering and product marketing teams. Provided portfolio strategy and lifecycle management to peers. Responded to customer detailed technical issues in a timely and accurate manner. Formed and maintained strong working relationships with cross functional teams at global locations and in North America to ensure successful development and execution of products throughout entire lifecycle.

Key Projects:

Secured technical acceptance of Sony Ericsson products for wireless carriers which led to marketability.

Victoriously launched Sony Ericsson mobile devices and delivered all post launch software upgrades, returns and defects without risk to complete full acceptance of the products.

SAMSUNG TELECOMMUNICATIONS, Bridgewater, NJ

Field Test Engineer, January 2011 – January 2012

Executed test plans for Verizon Wireless, MetroPCS, Cricket, USCC Mobile devices with highest degrees of accuracy and attention to detail, in addition to documenting development process in multiple markets. Reported defects identified in development stages that completed test phases, including RF Parametric, GPS and E911. Logged, documented, reported, tracked and drove software bugs to resolution, while supporting R&D in debugging and troubleshooting defects in early stages of development. Optimized mobile applications on the Android platform to develop prototypes expeditiously.

Key Achievements:

Developed and delivered multiple mobile devices for VZW, MetroPCS, US Cellular and Cricket in North America as well as handling all post launch issues and upgrades.

MOTOROLA, South Plainfield, NJ

Quality Assurance & Drive Test Engineer, March 2007 – January 2011

Accurately completed Android and Windows Mobile appropriate test plans, including the official VZW IOT lab and Field certifications. Documented and tracked all software bugs to resolution and worked closely with Customer Support Team and Product Engineers during all phases of submissions. Collaborated with developers and QA leadership to create test strategies and plans to be executed manually and automatically.

Education and Credentials

Qualcomm LTE, VoLTE, ViLTE Training, 2014-2015

Verizon Wireless Test Fest, 2010-2015

Technical Proficiencies

IBM, QXDM, QPST, QCAT, X-Cal, LTE, Mobile Iron, EVDO, 1XRTT, IOT, VR, QA, SQA, PTT, ADB, Metrico, Muse, Nomad, Datum, VoWLAN, VoWi-Fi, Android, iOS, Windows, Jira, OMADM, eMBMS Multicast, LTE-U MISO MIMO, 5G, AT&T, aGPS, e911, MediaTek, Evolved Logging Tool (ELT), Bugzilla, DDMS, CTIA, T-Mobile, VoWiFi, VoIP, IoT, Metro PCS, Sprint, M2M, ODI, WCDMA, Wireshark, XCEED Windcatcher Plus, A2DP, FTP, Bluetooth LE 5.

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