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Technical support/teaching assistant

Giza, Giza Governorate, Egypt
August 14, 2018

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Germine Attef Mounir

**th Ibrahim Sherif Street, Mustafa Kamel, Alexandria, Egypt.

Phone: +2-03-541**** - Mobile: +201********* / +201*-********


DOB: 07/03/1992

Career Objective

Seeking an Opportunity That Enables Employing My Accounting Experience, Knowledge and Skills, and Meet My Career Aspirations


Bachelor of Commerce Alexandria University – Faculty of commerce - French Major "recognized by Poitiers University, France"- Accounting Degree with general grade ''Good" – fourth year - 2013

Master 1 in business from Poitiers University - 2013

License in Management from Poitiers University - 2012

Diploma in Management "DUM" from Poitiers University - 2011

High School Degree – Mère de Dieu – Private Catholic French School - 2009

Professional Experience


August2015-May 2017

Teacher assistant (foundation stage 1 and 2)

Assist the teacher in different activities

Deal with different types of children

Translate to the teacher what the children say (from Arabic to English)

Deal with British citizens and improve my English language

Translate from Arabic to English and vice versa between the parents and the teacher



telesales representative (health care specialist)

Deal with Medicare patient who’s over 65 years old.

Assist the others to get their needs.

Be a good listener.

Know where exactly they feel the most pain to be able to help them.

Improve my English language.

Get an Outsider’s Perspective about the UK's Culture



Customer service representative (technical support)

Communicate with different types of customers.

Quick response in satisfying customer needs.

Dealing with strangers.

Acknowledge about the other cultures.

Learn how to resolve the internet issues.


August 2012 - October2012

Customer Service Representative

I aimed to understand and satisfy customers' needs.

Implemented my Customer Orientation & Communication education to achieve customer service excellence.

Trained to focus on customers’ requests and find immediate solution to their problems.

Applied the Banks’ Standards and Code in dealing with Customers.

Certifications and Courses

TA College Course October 2016-May 2017

-know more about how to interact with pupils.

-learn different ways to get pupils attention.

-deal with different levels of learners.

-have many ways to improve our teaching skills.

Arab Academy for Science, Technology & Maritime Transport

(Level 6&7 intermediate English with final grade A and conv. 1,2&3) December2016-May2017

-increase my English speaking and writing skills

-know the daily life vocabulary

Principle of Banking Certificate recognized by the Central Bank of Egypt and the Egyptian Banking Institute August 2015

- Explanation of the roles and services provided by banks

- Gain knowledge about the code of ethics which affects the banking sector

- Acquired the basic skills in sales and customer services

The perfect customer interaction August 2012

- Customer handling - Customer Orientation - Customer satisfaction

- Customer Expectations - Meeting customers’ needs

Piraeus Bank and Sutherland Company

Berlitz Certificate (level 5 Grade: Good) July 2012

- English – Practice Learning

- Focus on using language as a tool for communication.

ICDL, version 4 recognized by U.N.: March 2011

-IT (hardware / software), Word, Excel, Internet, Access, PowerPoint and Microsoft Windows Package.

Computer Skills

Aware about the Microsoft Office with its functions.

Excellent dealing with internet Applications.


Arabic - Mother tongue

English –Very Good written and spoken

French – Very Good written and spoken

Portfolio available on request

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