Summary of Qualifications

Highly experienced customer service professional with fifteen cumulative years in customer service and hospitality setting who engages employee and customer moral. Demonstrates the ability to increase corporate margins and acquisitions thus proficiently affecting the company’s bottom line.

Bilingual: Fluent in English and Spanish Efficient Time Management

EXPERIENCE

d d’s Discounts, Laredo, TX 02/18-Present

Associate

Initialize sales opportunities by approaching customers.

Restock store merchandise to improve shopping experience.

Macy’s, Laredo, TX 12/17 – 12/17

Seasonal Associate (Fragrances Department)

Initialized sales opportunities by approaching customers.

Processed payments on store accounts.

Convergys, Laredo, TX 06/17 – 07/17

Customer Service Representative (Hospitality)

Troubleshoot issues arising with contracted services.

Facilitate technical difficulties with clientele.

Texas A&M International University, Laredo, TX 08/15 – 05/16

Federal Work Study (Killam Library)

Manage daily operational initiatives while assisting with office functions.

Laredo Community College, Laredo, TX 08/12 – 05/14

Federal Work Study (Office of Student Success, Dean of Sciences)

Create new accounts for incoming students.

Manage daily operational initiatives while assisting with office functions.

John S. Jacaman Machinery, Laredo, TX 04/00 – 03/10

Administrative Assistant

Maintain daily sales records and receipts for various businesses.

Handle confidential data while maintaining a high level of professionalism.

Screen credit applications for approval.

Gillman Honda of Laredo, Laredo, TX 05/97 – 05/99

Receptionist

Serve as initial contact for business transactions.

Developed communication and customer service skills as part of the sales team.

EDUCATION

Bachelor of Applied Arts and Sciences - Composite May 2017

Texas A&M International University, Laredo, TX

Associates of Applied Sciences May 2014

Laredo Community College, Laredo, TX

AWARDS & HONORS

Leadership Award April 2016

-Focus on Student Success

TRIO Scholarship Recipient ($1000) June 2015

Leadership Award April 2015

-Focus on Student Success

Leadership Award April 2014

-Focus on Student Success

Lamar Bruni Vergara Scholarship Recipient ($1000) May 2012

Lamar Bruni Vergara Scholarship Recipient ($1000) May 2010

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