Microsoft Office Technical Support

SUMMARY

SKILLS

CERTIFICATIONS

EDUCATION

EXPERIENCE

VOLUNTEER

IAN GRIFFIN

H: 321-***-**** ************@*****.***

Exceptional computer software and hardware skills. Ability to adapt to new environments comfortably. Five years of volunteer experience coordinating and problem solving with clients. Maintaining and deploying Windows

XP, 7, 8, and 10 operating systems

Repairing and replacing laptop and

desktop components

Troubleshooting common Windows

software

Familiarity with Android and iOS

operating systems

Proficiency in office software such as

Microsoft Office, Google Docs, and

Open Office

85 Words per minute typing speed

Experience cooperating with people

of all ages and backgrounds

CompTIA A+ 220-901: Passed.

CompTIA A+ 220-902: Currently studying.

2014 High School Diploma

Homeschool Highschool

Eastern Florida State College - Melbourne Campus

2016-2018. In progress.

11/2015 to 09/2016 Salesman

Best Buy - Melbourne, FL

Recommended, promoted and sold products to fit customer's needs, along with keeping track of - and meeting - sales goals and expectations. Kept up to date with the latest technology and releases. Toys For Tots Organization

Volunteer, staff.

2013-2017

Helped to collect, count, arrange, inventory, organize, compile and distribute toys to families in need in Brevard County, FL.

Coordinated with director to create strategies to service over 1,000 families each year.

Served as a webmaster for the South Brevard County Toys for Tots website in 2016 and 2017.

Provided technical support for local operations and database management in 2016 and 2017.

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