Customer Service Assistant

Dennis Murphy-Bishop

** ******** ******, ********, ** 02301

Phone: 508-***-**** Email: *********@*****.***

Professional Profile

Certified in Construction Project Management with a strong desire to learn and enhance current skill sets as a Assistant Superintendent / Superintendent in the construction trades. Dedicated professional with over twenty years of residential construction background always excelling in customer service and satisfaction. Strong abilities in organization, leadership, research and negotiations.

Work History

2016-2017 Assistant Superintendent, Delphi Construction, Waltham, Ma

Projects: Lincoln Ma, Lincoln Woods 122 Units 14 Buildings

Wareham Ma, Brandy Hill 132 Units 11 Buildings

Maintain subcontractors schedule

Responsible for all subcontractors following safety guidelines

Attend weekly subcontractors and owners meetings

Developed and maintained relationships with subcontractors

2015-2016 Lead carpenter Design Build Boston, Boston, MA

Residential home improvement with small scale projects

Frequent communication regarding projects and budgets

Research of products, materials to determine costs and timeline

Installation of vinyl replacement windows, flooring, interior doors, counter tops, backsplashes and interior/exterior painting

1999-2010 Custom Door Fabricator, Brooks Contractors, Avon, MA

Met with customers answered questions and assisted with ordering doors

Ensured work orders were processed in a timely fashion

Collaborated with customers to fabricate custom interior/exterior doors including steel and fiberglass entryways

Delivered doors to customers while overseeing shipping/receiving orders

Operated forklifts

Education

03/2015-02/2016 Wentworth Institute of Technology, Boston, MA

Certificate of Construction Project Management

Contracts/Codes/Estimates/Scheduling/Controls

Proficient in Procore Construction Management Software

OSHA 30-Hour Construction safety

Certified in CPR

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