State University English

Location:

Posted:

August 14, 2018

Junheng Liu (Ned)

PROFESSIONAL SUMMARY

I am passionate about technology, how it can be integrated into our lives and contributing to products and

ideas that transform lives. Specialties: documentation, managing processes, organization, problem-solving,

process development, and training.

SKILLS

Excellent problem-solving abilities Specialized in Mandarin/Cantonese/English/Taiwanese

QA tools Excellent diagnostic skills

Excellent communication skills

WORK HISTORY

Content Escalation Specialist, 03/2018 to Present

E-team at Google – San Jose, CA

• Escalated and followed up on bugs and violations through infrastructure

•Setting up devices for testing

•Specialized in Chinese/English content moderation, analyses, and reviews

•Offered suggestions on how to improve policy and workflow

Spam Review Specialist, 08/2017 to 03/2018

Rose International at Facebook – Mountain View, CA

• Write and descriptive bug reports to ensure project's success

•Specialized in Chinese/English content moderation, analyses, and reviews

•Cooperated with coworkers to enforce constantly changing policy

Content Review Specialist, 08/2016 to 8/2017

BCforward at Google – Mountain View, CA

• Testing Mobile/Android apps and finding bugs and violations

•Offered suggestions on how to improve policy and workflow

•Report on backlog and progress made daily / weekly

EDUCATION

California State University-East Bay Bachelor of Business Administration (B.B.A.) - 2016 – 2017

Chabot College Business Administration and Management - 2013 – 2015