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Manager Support

Alpharetta, Georgia, United States
August 14, 2018

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Alpharetta, GA 404-***-****

Technical Analyst Professional

Extensive experience in delivering high quality software in the Wireless and Retail Industries. In depth experience working in all the phases of the SDLC leveraging Waterfall and Agile software development methodologies. Extensive professional BA experience leading and supporting teams. Handling and managing systems requirements, working with internal and external customers, planning and strategizing. Extreme sense of ownership and natural ability to pay close attention to detail while thinking big picture. Strong sense of urgency and unique ability to move projects forward.


Requirements ownership Customer Relationship Team Lead

Technical Skills Process Improvement QA Management

Delivery Process Production Support Resource Training


NCR Corporation – Atlanta, GA

Business and Technical Analyst 02/2010 - 3/2018

Worked in a business analysis and technical analysis capacity to support POS front and backend systems upgrades or replacements for major US

and International retailers. Led or participated in all major activities of software development life cycle including preparing and performing system

demos, gap analysis exercises, gathering developing and managing requirements, system configuration, defect management and system support

and system documentation.

Supported from a QA Lead and BA capacity the POS $13 M system replacement for the Marine Corp

Engineering hardware support for the $100M+ 40k POS terminal replacement for Target corp.

Supported POS system configuration and demo for Chicos, Toys R us, Hobby Lobby, Falabella, Palacio del Hierro.

Supported in a BA capacity the $8M+ POS system replacement for Dicks Sporting Goods

Led from a Technical Lead capacity the $7M POS system replacement for Express corporation.


Data Analyst 04/2009 – 02/2010

Responsible for providing BA/QA support for the device warranty database application system move to a new data center. Tasks included

planning, testing and execution system stand up, cut-over, fail-over activities.

Updated and wrote new Unix and SQL scripts to move to support failover from old servers to new physical hardware servers.

Supported production environments for multiple terabyte fraud database application server.

Participated in all change requests promoted to production environments to gain approvals for deployments.



Program QA Lead, Suncom Wireless conversion 12/2007 – 10/2008

QA Manager, Production Support 05/2007 – 12/2007

Exception Billing Manager 01/2006 – 05/2007

Lead Production Support Analyst 06-2005 – 01/2006

Test Analyst, QA organization 04/2004 – 06/2005

Gained progressive roles with T-mobile for supporting major efforts during important and aggresive wireless industry expansion. Led and

supported major efforts for the highly complex $200M implementation of the Amdocs billing systems which handles all entry points including

phone activations,callrating, data rating, payments, bill calculation, bill formating, hierarchy billing accounts, accounts recevaible and collections.

Program QA lead to support the Suncom wireless 1.1 M subscriber system integration and conversion.

Led the QA production support team and delivered major releases where no significan defect was introduced to production environments.

Led major improvements in handling and reprocessing of half of million monthly billing rejected subrscribers accounts. Performed root cause analysis effortts, automation efforts, process improvements, and best practices efforts which led to reduction of accounts to under 200k.

Improved billing rejected accounts from up to 2 month delays to under 14 days.

Supported the QA organization in major billing changes architecture from batch files to daemons process

Amdocs Corporation – Seattle WA

Support Analyst 06-2000 – 11-2003

Transitioned through several positions in support of multiple billing conversions for several wireless companies.

Supported VoiceStream and Sprint wireless in billing covernsions in the data center operations.

Became SME for Data Center operations to handle execution of all billing processes activities.


Associate of Applied Science ( ASS ) Network Administration North Seattle College (Seattle, WA) 1999-2002

Electronic Engineering- no degree – El Camino College ( Torrance, CA) 1991-1995


Microsoft TCP-IP 2000 Microsoft Network Essentials 2000 Professional Agile Training 2016

ITIL Certificate 2007 Six Sigma Yellow Belt 2011 CCBA Certification 2018


VB Script Unix/Shell Scripting SQL Oracle/MS Db

WinnRunner Quality Center VM ware Powershell

TFS/Jira HTML/XML AgileCraft MS Office

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