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Administrative Assistant Customer Service

Seminole, Florida, United States
August 14, 2018

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Nadine McDonough

**** ***** ******

Seminole, FL 33772



Persuasive: able to build trust and client / customer relations.

Efficient: able to resolve problems and deal effectively with pressure.

Assertive: able to coach, guide and delegate job tasks to employees.

Detail-oriented: able to classify and organize data.

Creative: able to arrange and display products to increase sales.


RealManage, Tampa, Florida

Administrative Assistant/Office Manager August 2016-July 2018

Duties Include: Customer Service to Homeowners; Assisting Property Mangers in processing Enforcement letters and Architectural applications for home owners; Processing leases and running background checks for potential tenants and buyers; Maintaining Gate Systems (DoorKing, SES, Syntex etc) for all communities; Issuing and programming remotes, Pool cards, keys etc; Weekly bank Deposits (UPS & FedEx) Mailings for Board Member meetings; Electronic Filing; Data Entry; Maintaining storage boxes; Supply Ordering; Incoming/outgoing mail; and other various duties.

Rizzetta & Company,, Florida

Administrative Assistant March 2005-March-2016

Duties Include: Customer Service to Homeowners; Assisting Property Mangers in processing Enforcement letters and Architectural applications for home owners; Mailings for Board Member meetings; Filing; Data Entry; Scheduling meetings for Managers; Reception coverage; incoming/outgoing mail; and other various duties.

Merit Resources, St. Petersburg, Florida

Administrative Assistant September 2004-March 2005

Duties Include: Answering phones; Ordering supplies; Handling incoming and outgoing mail; Printing and sending out paychecks for over 3,000 employees; Printing payroll reports for clients; Typing of proposals; Putting together employee hand books and insurance benefit packages; Filing; Data Entry; and other various job duties.

Crum Services, Clearwater, Florida

Administrative Assistant/Office Operations October 2002-June 2004

Duties Include: Ordering of all office supplies (office equipment, office cubicles and furniture etc.); relief receptionist duties and training of receptionist; Handling of all deliveries (Fed Ex, UPS, Etc.); Sorting and Delivery of all Mail; Client Background Checks, Initiation and Termination of all Clients with State Unemployment and Workers Comp.; Ordering of all Check Stock; Keeping of Courier Manifests; Handling of all Copiers, Fax Machines; Typing of Proposal Letters; Putting Together Welcome Packages for Clients; Discount Packages; Employee Birthday cards; Employee Badges; Updating of Employee Extension Rolodex; Long Distance Phone Codes; and other various office duties.

Haas & Castillo, P.A, Clearwater, Florida

Receptionist, File Clerk, Administrative Assistant May 2000-March 2002

Duties include: answering phones, screening new clients, scheduling appointments and deadlines, client and in office filing, back up transcriptions for secretary, setting hearings and depositions, scheduling court reporters, incoming and outgoing mail, ordering and buying office supplies, ordering postage and other various office errands.

Interim Personnel, Clearwater, Florida

Contract Employee, October 1999-May 2000

Worked with different local corporations to fill their immediate business needs. Duties included: Marketing Representative and Administrative Assistant to top officers.

Tech Data Corporation, Clearwater, Florida

Credit Investigator, March 1999-October 1999

Duties include: collecting customer’s bank and trade information, processing their credit applications and submitting them for approval. Open customer accounts for computer resellers who have existing credit terms.

Equifax Payment Services, St. Petersburg, Florida

Credit Card Control Agent, July 1996 – March 1999

Duties include authorizations of charges, bank referrals, emergency replacement cards, telex calls to different countries, taking lost/stolen reports for Visa and MasterCard, activating cards, fraud reports (code 10’s), customer service temporary increases, force authorizations, card registration, and answering night switchboard.

SFA/CoreSource, Clearwater, Florida

Supervisor, April 1991 – May 1994

Supervisor for a team of five, with a third party insurance administrator. Duties included signing and sending out 600 to 1,000 checks daily for 80 to 100 companies. Also in charge of incoming/outgoing mail, pulling records, audi

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