Customer Service Manager
Resume:
Hien Lam
San Jose, CA **132
********@*****.***.
OBJECTIVE
Seeking a position in a professional environment that provides opportunities to apply my educational background in history and expand my occupational background in customer service management and operations
SKILLS & HONORS
Professional
• Effective communicator, great customer service provider
• Group management skills: proficiency in leading, teaching, and mentoring individuals to maximize productivity while creating and maintaining cohesive team environments
• Strong customer service skills: understanding and meeting customers’ needs in a timely manner
• Bilingual Certification in Vietnamese
Able to effectively multitask differing stages of work at high levels
Software Application
Microsoft Office: Word, PowerPoint, Excel, Salesforce, Outlook, eTMF etc.
Experience
Operations Associate II– Bioclinica(CRO), Newark, CA
October 2016-Present
• Maintain correspondence and work directly with sites to ensure studies are fully operational
• Work with multiple programs to input data and maintain accurate information at all stages of production, including an in house eTMF program, Salesforce to maintain accurate info
• Troubleshoot issues that may rise in the office or at a site
• Worked as an intermediary to support the project managers, technicians, receiving and processing, sites here in the US and abroad all over Europe and Asia
Work accurately and effectively to deliver quality work in all 3 phases of clinical trials
Help order, maintain, track supplies and shipments for the 8 studies that i support
Assistant Manager– Party City, San Jose, CA
March 2016-October 2016
• Managed the daily operations of the store in part with the store manager and the entire staff
• Worked with staff to maintain high levels of customer service
• Handled the paperwork, the budgetary aspect of the day-to-day
Executive Assistant Manager – Walgreens, San Jose, CA
January 2011- May 2015
• Managed the daily operations of the store including: inventory, receiving, price maintenance, and maintaining superior customer service
• Managed a work force of about 30 employees to complete daily tasks
• Maintained accurate cash handling of the stores finances
EDUCATION
June 2009 University of California, Irvine, CA
Bachelor of Arts in History, Minor in Political Science
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