R E S U M E

ANIRBAN BASU

Saralaya Appt.

*ND Floor, C4, 152 Haltu School Lane

PO Haltu, Kolkata -700078.

PH: 903-***-****

E-Mail : ac6n3a@r.postjobfree.com

CAREER OBJECTIVE :-

• To be a part of a fast track career committed towards best standards in quality & customer satisfaction which will add a dynamic perspective towards my growth.

EDUCATIONAL QUALIFICATION :-

Completed 3-years degree in Hotel & Hospitality Administration From IHM Kolkata, Session 2002 – ’05 (B.Sc. in Hotel & Hospitality Administration), securing 63% (CGPA).

Passed ISC (10+2) from St. Paul’s Mission School (CISCE, New Delhi), Kolkata in Commerce. Session 1998-2000, Securing 51% (CGPA).

Passed ICSE from Lycee (CICSE, New Delhi), Kolkata 1998, securing 53% (CGPA).

TECHNICAL QUALIFICATION :-

Completed 2 years Diploma in Software Technology from CMC Ltd, Kolkata, Grade – B (e Diploma in Advanced Software Technology).

PROFESSIONAL EXPERIENCE :-

Job Role : Senior CCE - SME (Logistics & Procurement)

Organization : VAP Technology Pvt. Ltd

Tenure: 16th November 2012 – Till Date

KRA :

Perform/handle outbound or inbound customer and/or client communications

Advise customers on behalf of VAP Technology’s clients

Interact with customers via various methods of communication

Utilize clients third parties to provide the entitled service

Follow detailed instructions as outlined in Company documents

For service level agreement in jeopardy, follow established escalation rules

Job Role: IT Support – US (Lexmark Printers & Desktop)

Perform user account creation, deletion, and configuration

Troubleshooting experience needed along with knowledge on the Operating System.

Configuring and Trouble shooting of MS OUTLOOK-To solve the technical problems.

Printer Service, Installation, configuration

Troubleshooting the Hardware and Software problems.

OS Installation & configuration, troubleshooting

1.Job Role : Senior Logistics Service Executive

Organization : On Process Technology Pvt. Ltd, Kolkata

Tenure: 4th May 2011 – 28th June 2012

KRA:

Appointed as Senior Logistics Service Executive for tracking shipments and resolve delivery issues. Work closely with Production Supervisor, Shipping Operations. Managing Service Level Agreements

-Creating Dispatch Orders

-As a managed services provider specializing in post-sales

supply chain services and providing back-office support

services such as managing dispatch, track and trace,

collecting proof-of-delivery, invoice management, auditing

and carrier onboarding

-Presentation & engagement

-Team with channel partners to build pipeline & close deals,

KEY SKILLS:-

Analytical Skills, Interpersonal, Training & Leadership, Ability to comprehend, BPO Sales, Retention, Collection & Marketing Strategies, Training & Development,

People Orientation Skills, Multitasking Prioritize & worked under pressure, problem solving skills, time management.

Multitask, prioritize and manage time effectively

Delivery of Training Programs, CRM, ecommerce & Content Management.

PERSONAL DETAILS:

Hobbies & Interests: Cooking, Listening to music, Online games.

Father’s Name: Manoj Kumar Basu.

DATE:

PLACE: (ANIRBAN BASU)

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