Engineer Manager

Susan E. Rapp Richland, IN 812-***-**** *************@*****.***

www.linkedin.com/in/susan-rapp

Professional Attributes

Self-Motivator

Problem solving

Planning skill

Highly resourceful

results-driven

Team Player

Integrity

Critical Thinking

Personal Attributes

Goal-Oriented

Good communicator

Disciplined / Organized

Reliable

Leadership

Time management

Education

Associates, Business Management

Manufacturing Skills for Success

OSHA 10 Certification

MSSC Production Technician

High School Diploma

Awards and Achievements

Multiple Verizon Wireless Team Achievement Awards

Verizon Wireless Employee of the Quarter Award

Verizon Wireless Employee Quality Award

Summary

My years of experience have taught me the importance of reliability and self-motivation. I am a versatile professional and hands on leader who motivates and coaches’ employees to drive progress. I have excellent interpersonal skills, a professional attitude and the personality to manage projects. I have proven myself to be a valuable part of the team and I am capable of learning new tasks and adjusting to various environments.

Professional Experience

Verizon Wireless, Chandler, IN 1995 -2017

Administrative Assistant / Network Assurance System Engineer

Successfully perform front line troubleshooting on switch applications and network systems to ensure they are working properly.

Effectively and in a timely manner create and manage trouble tickets, resolving, assigning and escalating as appropriate for timely resolution and response, critical system issues on a 24x7 basis including notification, escalation and coordination.

Professionally monitor service levels and take appropriate action to maintain service level agreements.

Create and approve Network Change Controls for any network changes that would affect the customer experience.

Requested by manager to attend weekly staff meetings with Network Manager, System Performance Engineer, Switch and Cell Technicians.

Smoothly and proficiently created reports in Microsoft Excel on any outages on a weekly basis.

Efficiently perform initial triage and determination of system faults and performance issues.

Chosen to assist Inventory Department with inventory, repair and return of bad/broken parts.

Confidently answered and routed incoming phone calls.

Cheerfully and delightfully greet and assist all guests and visitors.

Process all in-coming accounts payable, including utilities for cell sites in the Indiana and Kentucky market and at the mobile telephone switch operation center.

Maintained office supplies for department.

Retained human resources/personnel records for employees.

Made travel arrangements and process employee expense reports.

Assist Network Manager, System Performance Engineer, Switch and Cell Technicians with any office related duties.

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