Customer Service Web Developer

Nigel Francois

Brampton,OntarioL*V *H*CA

Phone:+1-289-***-****

**********@*****.***

EMPLOYMENT HISTORY

Work From Home

Home Customer Contact Solution Provider

January, 2009 Present

• Work At IMark Events, fielding warm and cold market outbound calls

• Communicate with retention and warm file contributors to solicit contributions

• Confirming consented donations before transferring to verify contributions Quality Assurance Coach & Team Leader

CRMNA

January, 2006 January, 2008(2 years)

• Managed group of 15-22 Associates for two different campaigns simultaneously The primary duty was to motivate and drive the Associates in order to meet or exceed individual monthly goal targets. While maintaining the campaigns minimum standards and expectations. Tracked each campaigns daily metric results in comparison to the set targets

• Also responsible for XM Radio and Network Solutions campaigns closing shifts including Attendance Management. Service Delivery Specialists

Faneuil Group

January, 2003 January, 2006(3 years)

• Service Delivery Specialists

• 175 University Ave -Toronto,Ontario

• Extensive phone experience fielding Outbound and Inbound service calls

• Resolved customer's complaints and inquiries in a timely manner

• Excellent recognition of new acquisition and existing customer concerns addressed in a timely and professional manner Lawn Aerator

Chemlawn

June, 1999 September, 1999(3 months)

• Would visit scheduled residential locations and Aerate lawns for technicians to follow up for fertilizing customer's lawn on a future visit

• Up-sold Chemlawn's various services and products when opportunity arose for a potential sale. EDUCATION

Webcom School of Technology

Certificate in Web Developer, Web Developer

January, 1999 July, 1999

Degree date: 1999

• 1999 Certificate in Web Developer and Graphic Design Success Business College

Network Administrator, Network & PC Repair

September, 1998 January, 1999

Degree date: 1999

• Ms Word, Excel, Access, DOS, Basic Electronics, Windows NT, Computer Maintenance and Proficiency with Software Hardware Troubleshooting

• Flash and Dream Weaver software experience.

Success Business College

Certificate in Network Administration & PC Repairs, Degree date: 1998

Georges Vanier Secondary School

OSSD Diploma, History

September, 1985 July, 1988

Degree date: 1988

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