Engineer Manager

Per Backman

Phone: 469-***-****

The Colony, Texas US 75056 Email: ***********@*****.***

Profile

Technical IT and Server solution professional with Networkmanagement, server solution’s, vm solutions with over twenty years of Technical IT and Server solution professional Integration and Test lead, and design in domestic and international markets.

IT service monitoring expert with all available ScienceLogic certifications to include Professional, Expert, Deployment, and Developer and Solarwinds. Strengths include, is a customer focused professional team player who is a skilled, trouble-shooter, Integration and lead specialist, innovative problem solver, with wide scale of product knowledge.

Recognized as a team leader/teacher with excellent communication skills with the ability to work well under pressure.

TECHNICAL SKILLS

Monitoring Tools : Science Logic EM7, SolarWinds, Cisco SDM, Wireshark, OMCR, CNM, NMT, WNMS

Routers/Switches : Various Cisco, Avaya and Nortel Routers, and virtual solution’s

Switches : Various Cisco, Avaya and Nortel Switches and virtual solution’s

Routing : OSPF, EIGRP, RIP V2, Static Routing, Summarization, Redistribution, BGP

Switching : VLAN, VTP, STP, PVST+, Inter-vlan routing, Layer 3 switches, Ether channels,

IPV4, IPV6

Firewalls : Cisco ASA firewalls, SBC, BGP7000

Telco : Ericsson AXE, NORTEL DMS and ATCA Plus peripherals

Operating System : Windows XP/Vista/7/8 server 2000/2003/2008 R2, Red Hat Linux, Oracel linux

(Telecom grade), VMWare, Oracle Virtual Box, UNIX (Solaris)

Network Services : DHCP, DNS, VLAN, NAT, Active Directory 2003, RSPAN, FTP, IOS, DDI,

Upgrades, SNMP, TFTP, SNMP, Squid Proxy, NAS, SNMP, TMN, Corba, Billing,X.25,VNF,NFV

Virtual solution’s : Cisco Nexus, GNS3, VMware vSphere, RHAT VM

SYNOPSIS

Completed Bachelor in Electronics & Computer Engineering from UMEA University, UMEA, Sweden.

Completed MASTERS in Telecommunication’s engineering from Kalmar/Nynashamn University, Kalmar/Nynashamn Sweden.

Gained knowledge of GNS3, Packet Tracer, OpenNMS, Solar winds, Microsoft Visio, Network view, VMWare, Cisco SDM, Ericsson AXE, Nortel DMS and ATCA platforms, ScienceLogic Professional, Expert, Deployment, and Developer certified and Solarwinds.

20+ years of experience in designing, implementing and maintaining enterprise level data networks as a Network Engineer, Network and Integration specialist and Verification Engineer Worldwide. Familiar with a variety of the field's concepts, practices, and procedures for all US customer’s Latin America, Europe and Asia.

Experience with working on different networking vendors such as CISCO, NORTEL, and AVAYA, Huawei, Ericsson.

Experience with WAN Technologies like PPP, HDLC, Frame relay, ISDN and ATM.

Experience with virtualisation with VmWare,RHAT VM, GNS3

Experience with GSM/UMTS/CDMA/LTE Technologies like 3GPP, DLC, Frame relay, ISDN and ATM, ATCA platform.

Experience of networking devices such as Routers, Switches, Firewalls, ACS and Cisco Wireless devices (Meraki devices).

Excellent Team Co-ordination skills and very good team player/Leader & excellent communicative, interpersonal skills.

ACADEMIC CREDENTIALS

B. E. in Electronics and Computer Science from UMEA University, 3.75 out of 4

Master in Telecommunication from Ericsson University )Not a USA conforming University)

CCNA

MCITP

MS MCTS

MS MTA Server 2008

MS Network +

ScienceLogic Professional, Expert, Deployment and Developer Certified

EXPERIENCE

ScienceLogic Engineer III

CDW 2018 – 2018

Key Responsibilities:

ScienceLogic Deployment and Administration Engineer

Assist with development activities for internal training and research

Perform requirements gathering, design, implementation, development/customization, and ongoing administration tasks for ScienceLogic customers, from logical and virtual network’s and device’s.

Use of Tools like python and Wireshark

Admin work Science logic 8.5 - 8.7 administration, troubleshooting, configuration and installation

Used ServiceNow for Science logic 8.6 – 8.7.1 with Sync server between the SNOW system

create different dash board for NOC/Switch/Router and other team

Experience in monitoring over 45500 nodes with over 625000 monitored endpoints

Python to create new run books for Science logic

Certification: Expert, Professional, Developer, Deployment

Tools python, vmware, rhat

[Senior Consultant]

OpsVision Solutions (2017-2018)

Key Responsibilities:

ScienceLogic and SolarWinds Deployment and Administration Engineer

Assist with lab and development activities for internal training and research

Perform requirements gathering, design, implementation, development/customization, and ongoing administration tasks for ScienceLogic customers, from logical and virtual network’s and device’s.

Use of Tools like python and Wireshark

Admin work Science logic 8.5 - 8.7 administration, troubleshooting, configuration and installation

Used ServiceNow for Science logic 8.6 with Sync server between the SNOW system and also for Solarwinds

create different dash board for NOC/Switch/Router and other team

Experience in monitoring over 5500 nodes with over 125000 monitored endpoints

Python to create new run books for Science logic

Certification: Expert, Professional, Developer, Deployment

Solarwinds deployment for WDC worldwide

Tools – rhat linux, oracle linux, vmware

[Instructor]

APT College, Dallas Area TX (2013 – Present)

Key Responsibilities:

Instructor: Teach and Instruct students from AT&T and Verizon in Basic Electronics, Optical, Basic Fundamentals of Wireless, Fundamentals of Wireless Lan and CCNA Prep.

Teach and mentor students.

Help with homework questions.

Grade Test’s.

Keep reports of class performance, attendance and test and exam’s

Support: Functioned as primary point of contact for students when they have issue’s, teach them how to use GNS3 2.0 (you load ios for each switch and router) and packet tracer 6.1

Customers Supported: At&t and Verizon Wireless

[Network Engineer/SME/Network Design/Customer Applications Engineer]

Genband (2013 – 2016 June)

Key Responsibilities:

Implementation of new Genband VoIP CA switches and platforms and support

oIncluding customer network architecture and Design of customer spec book and Network design documents

oPart of design work was collecting all the existing network data so we could implement our solution as easy as possible, Netd was created as part of customers RFI answer’s

oStep 2 is to create the Specbook for all existing node’s to be included and all new node’s and all network’s subnetwork’s and all vlan’s

oHelp with setting up router and switches’ based on spec book and customer design needs, open tickets and resolution findings for customer issue’s, Installation and Integration leader on site

On-site support

oDid help a Customer in Cayman island (FLOW) with the migration from old switch to new telco switch, including job with getting everything to work with their existing Oracle SBC, and we had hundreds of trunks between mainland, Jamaica and customers on site, including PRI-trunk’s for PBX systems

oThey also started to use VNF and NFV and I was involved with helping them understand the use and need’s, they hope to have most all server’s and lots of backbone functions moved VMware vSphere and NSX and they also trying out NFV and VNF, right now they only have VMware in production in the Caribbean

Network Engineering (design of NETD and Spec Book)

oNetwork design for spec book and NETD, based on customer feedback from CIQ

Work Migration planning for new products and on-site support

oWork with customer and design an upgrade strategy for a seamless migration of old network and elements of both the IT side and Telco side, this is to make sure you do not overlap data and have any outage that will be service effecting

DDI – Network engineer with implementation and integration of new equipment

oOnsite installation and implementation of spec book Node’s and any other customer specific node’s, Cisco Switches and Routers (software version 8 and newer

Tools used

oWire shark, HP openview, Netcool. IPAM(Microsoft), Infoblox, vSphere

Teach and mentor

oWhen you are on site with customer you train them on all new equipment and command line or gui interface’s so they be able to perform level 1 task’s

Support: Functioned as primary point of contact for customer and onsite engineers, for both hard ware and software and ip and VM based issue’s (Microsoft hyper-v, VMware, Oracle Virtual box and telco grade Redhat (linux), vSphere, vCloud, GNS3)

Customers Supported: At&t and Verizon, AT&E, Liberty, Hargray, bell Canada, Flow (Caribbean)

[Subject Matter Expert & Engineer Specialist/Network Integration TAS/ER engineer]

Glow Networks, Richardson TX (2009 – June 2012)

Key Responsibilities:

TAS/ER SME Specialist: Recovery specialist of all GSM/GPRS/UMTS/ATCA Element Management applications, platforms and DMS switches, Routers, ip switches, Servers and the new aTCA based switching systems, including data-fill and troubleshooting, and all UNIX based components.

Authored detailed product implementation requirements and documents based on customer, product, regulatory requirements, contract commitments, and general improvements.

TAS and ER support for both GSM and CDMA bases systems, including opening and closing customer cases and support on resolutions both including onsite support, read RCA and complete tickets

NOC centre handling including day to day duties for custom cases and trouble solving and solution solving for open cases.

End to end solution support,commission and integration for Avaya Government solution CDMA full system platform for Egyptian Navy, included nodes are ERS8600(A2P, CS-LAN, NEXT-HOP), MGW, CNM, CMT, CBM, MSC, EBSC(CBRS and CSVS), GWC, MS2030, Netgurdian, BTS, CCMP, MS 2008,

Network Analysis and performance evaluation support for Cisco ASR5000 SGSN/GGSN applications for Network evaluation and recommendations for performance improvements

Cisco Unified Communications Solution (Cisco VoIP) Manager

Teaching: Instructor and Mentor for new customers and new employees.

Prepared team members for onsite assignments, instructed the team on writing test cases.

Taught new employees procedures for record keeping and documentation of cases.

Support: Functioned as primary point of contact for support.

PMP: Project lead for my portion of the combined project, created project plan and risk analysis with internal and external groups and customer.

Wireless Customers Supported: LIME Wireless, Avaya Government Solution, and Cisco GPRS, Claro Guatemala, Claro Nicaragua, Claro Puerto Rico

[Software Delivery Expert Engineer]

Nortel Networks, Richardson, Texas (2009-2009)

Key Responsibilities:

Software Delivery Expert Engineer: Pre-checks of all GSM/UMTS Nortel based equipment, including the software download, patching, software upgrade and commissioning.

Specialized in detail for product implementation requirements and documents based on customer, product, regulatory requirements, contract commitments, and general improvements.

Documentation Support: Built and developed process/manuals for automated upgrades and new installations.

Worked with cross-functional teams to deliver products for time to market.

Managed release-by-release product evolution and strategies.

Teaching Training: Instructor and Mentor for new VO and I&C employees.

Prepared team members for upgrade assignments, instructed the team on writing cases reports.

Support: Functioned as primary point of contact for Software Delivery support.

PMP: Project lead for my portion of the combined project, created project plan and risk analysis with internal and external groups and customer.

Wireless Customers Supported: AT&T Wireless, Verizon, Sprint PCS, Mobilkom, Claro, O2 and others

[Manager IT – Product Management / VP Technical Marketing]

Accurate Graphics Specialties, Dallas TX (2008 – 2009)

Key Responsibilities:

Manager IT – Product Management Manager: Management of IT network management products “OSS, NME, NMS and OAM&P” and the laser cutter Products.

Created detailed product requirement documents based on customer business analysis, cost reduction, regulatory

Requirements, contract commitments, and general improvements.

Worked with cross-functional teams to deliver products to market.

Technical Marketing: Analysed marketing strategies, value statements, and customer benefit analysis for hardware and software releases of network management and element management products.

Defined a Tier 1 product replacement for existing Open Manager and delivered marketing presentations to customers.

Third party (OEM) Vendor Relationship Management:

Created and defined strategic third party relationships to fill product portfolio gaps through analysis of customer business

Plans, “make vs. buy” business cases, competitive landscape, and time to market.

Sales Support: Technical presentation support for account managers, up-to-date product marketing collateral and material to support the capture of new business and detailed line-by-line responses to customer RFI’s, RFQ’s, and RFP’s

[Subject Matter Expert & Engineer Specialist/Network Integration]

Nortel Networks, Richardson TX (2002 – 2008)

Key Responsibilities:

Service Ability Prime & Senior Validation Engineer: Serviceability lead of the aspect of the GSM/ATCA product line, including the ability of a complete remote support infrastructure and the ability of maintenance to any customer anywhere in the world. Responsible to achieve a complete Dead Office Recovery and Remote Verification Office Process.

Integration & Verification Specialist: Testing and Integration SME of all GSM/GPRS/UMTS/ATCA Element Management applications, platforms and DMS switches, Rooters, ip switches, Servers and the new aTCA based switching systems, including data-fill and trouble shooting and software patching and system upgrades.

Over-see product implementation requirements and documents based on customer, product, regulatory requirements, contract commitments, and general improvements.

Documentation Support:

Built and developed process/manuals for automated upgrades and new installations.

Worked with cross-functional teams to deliver products for time to market.

Managed release-by-release product evolution and strategies.

Teaching: Instructor and Mentor for new VO and I&C employees.

Prepared team members for VO assignments, instructed the team on writing VO and I&C test cases for OAM & ATCA platform.

Taught new employees procedures for record keeping and documentation of test cases.

Support: Functioned as primary point of contact for LAB support.

PMP: Project lead for my portion of the combined project, created project plan and risk analysis with internal and external groups and customer.

Wireless Customers Supported: AT&T Wireless, Verizon, Sprint PCS, Mobilkom, Claro, O2 and others

[Manager OAM&P – Product Management / Technical Marketing]

Taqua Systems, Richardson, Texas 2001 - 2001

Product Manager: Responsible for the management of wire line network management products “OSS, NME, NMS and OAM&P” Products.

Authored detailed product requirement documents based on customer business analysis, cost reduction, regulatory requirements, contract commitments, and general improvements.

Worked with cross-functional teams to deliver products to market.

Managed release-by-release product evolution for the ILEC and CLEC market.

Technical Marketing: Analyzed marketing strategies, value statements, and customer benefit analysis for hardware and software releases of network management and element management products.

Defined a Tier 1 product replacement for existing Open Manager and delivered marketing presentations to customers.

Third party (OEM) Vendor Relationship Management:

Created and defined strategic third party relationships to fill product portfolio gaps through analysis of customer business plans, “make vs. buy” business cases, competitive landscape, and time to market.

Vendors include: Compaq, Hewlett Packard, Applied Innovation and Cyberdyne, Innovative Systems, Martin Group, Intellis.

Sales Support:

Provided technical presentation support for account managers, up-to-date product marketing collateral and material to support the capture of new business and detailed line-by-line responses to customer RFI’s, RFQ’s, and RFP’s

Access Technologies Supported: CLASS 5 Wire line Switch for ILEC and CLEC customers.

Network Technologies and Principles: TCP/IP, Data Networking, TMN, SNMP, CORBA, Q3, Open ASCII, Fault Management, Performance Management, Billing, Configuration Management, Customer Care, Customer Support, ILEC, CLEC, Project and Product Management and Business Case Analysis.

Wire line Customers Supported: COI, Network Plus, Citizens group, First Mile, Pops Communication and other ILEC and CLEC customers.

[Manager – Product Line Management / Technical Marketing]

Nortel Networks, Richardson, Texas 2000 - 2001

Product Manager: Responsible for the management of wireless network management products.

Authored detailed product requirement documents based on customer business analysis, cost reduction, regulatory requirements, contract commitments, and general improvements.

Worked with cross-functional teams to deliver products to market. Managed release-by-release product evolution.

Technical Marketing:

Crafted marketing strategies, value statements, and customer benefit analysis for hardware and software releases of network management and element management products.

Delivered marketing presentations to customers at: customer premises, user group forums, and other special events.

Third party (OEM) Vendor Relationship Management:

Created and defined strategic third party relationships to fill product portfolio gaps by analyzing: customer business plans, “make vs. buy” business cases, competitive landscape, and time to market. Vendors included Sun Microsystems, Hewlett Packard, and OSI.

Sales Support:

Provided technical and presentation support for account managers to ensure availability of up-to-date product marketing collateral and boilerplate material to support the closing of new business and developed detailed line-by-line responses to customer RFI’s, RFQ’s, and RFP’s.

International Experience: Experience includes contract negotiation, bid and proposal responses, presentations, product road shows, technical requirements definition and review, support for first market application of new products, and customer operations studies.

Countries visited: Canada, Taiwan, France, England and Germany. Remote support activities in Australia, Taiwan, China, Germany, England, Italy, and Hong Kong.

Access Technologies Supported: UMTS, GPRS, GSM, CDMA, 1XRTT and TDMA.

Network Technologies and Principles: TCP/IP, LAN/WAN, DMS technology, GPRS, UMTS, CDMA, 1XRTT, Data Networking, TMN, SNMP, CORBA, Q3, Open ASCII, Fault Management, Provisioning, Call Trace, Location Trace, Performance Management, Billing, Configuration Management, Customer Care, Customer Support, Project and Product Management and Business Case Analysis.

Wireless Customers Supported:

AT&T Wireless, Verizon, Sprint PCS and others.

[Engineer Specialist – Integration and Verification]

Nortel Networks, Richardson, Texas 3/1997 - 6/2000

Integration & Verification Specialist: Responsible for Testing and Integration of all GSM/GPRS/UMTS Element Management applications and platforms and DMS switches, including data-fill and trouble shooting.

Authored detailed product implementation requirements and documents based on customer, product, regulatory requirements, contract commitments, and general improvements.

Documentation Support:

Built and developed process/manuals for automated upgrades and new installations. Worked with cross-functional teams to deliver products for time to market.

Managed release-by-release product evolution and strategies.

Teaching: Instructor and Mentor for new VO and I&C employees.

Prepared team members for VO assignments, instructed the team on writing VO and I&C test cases, and taught new employees procedures for record keeping and documentation of test cases.

Support: Functioned as primary point of contact for LAB support.

Network Technologies and Principles: TCP/IP, LAN/WAN, DMS technology, GPRS, UMTS, Data Networking, TMN, SNMP, CORBA, Q3, Open ASCII, Fault Management, Provisioning, Call Trace, Location Trace, Performance Management, Billing, Configuration Management, Customer Care, Customer Support, ILEC, CLEC, Business Case Analysis.

Wireless Customers Supported: AT&T Wireless, Verizon, Sprint PCS and others.

[Customer Support Engineer Specialist 1]

Ericsson Inc., Richardson, Texas 1/1991 - 3/1997

Integration & Verification Specialist: Managed and developed application system changes and implementation processes.

Designed and applied a system conversion method that reduced lead-time by 60% and decreased the conversion fault rate to below 5.8%.

Converted the off-site application system process to the on-site process meeting the customer’s schedule for conversion time, cutting cost by 25-40%, and allowing the conversion fault rate to drop below 1.3%.

Project Leader: End-office, STP, SCP, SCCP, Gateway and IN-switches integrations.

Customer Support: Responded to service requests and provided problem resolution support to leading telecommunication companies including MCI, US-West, WorldCom and Southwestern Bell and other RBOC and CLEC customers.

Area Coordinator and Area Support Manger: Provided coordination support during the installation phase and effort management support to the installation teams and ROBC/CLEC customers.

Site Supervisor: On-site coordinator and customer contact person for all new installations and upgrades for the RBOC/CLEC customers.

Customer Support Engineer Specialist 1

Ericsson Inc., Brighton, UK 1/1987 - 1/1991

Integration & Verification Specialist: Managed and developed application system changes and implementation processes.

Project Leader: End-office, STP, SCP, SCCP, Gateway and IN-switches integrations.

Customer Support: Responded to service requests and provided problem resolution support to leading telecommunication companies including British Telecom and other RBOC and CLEC customers.

Area Coordinator and Area Support Manger: Provided coordination support during the installation phase and effort management support to the installation teams and ROBC/CLEC customers.

Site Supervisor: On-site coordinator and customer contact person for all new installations and upgrades for the RBOC/CLEC customers.

[Customer Engineer Specialist 2]

Ericsson Inc., Stockholm, Sweden 6/1982 - 1/1987

Integration & Verification Specialist: Managed and developed application system changes and implementation processes.

Project Leader: End-office, STP, SCP, SCCP, Gateway and IN-switches integrations.

Customer Support: Responded to service requests and provided problem resolution support to leading telecommunication companies including Telia and other RBOC and CLEC customers.

Area Coordinator and Area Support Manger: Provided coordination support during the installation phase and effort management support to the installation teams and ROBC/CLEC customers.

Site Supervisor: On-site coordinator and customer contact person for all new installations and upgrades for the RBOC/CLEC customers.

ACADEMIC AWARDS

2000: Certificate of Appreciation was awarded for GEM12 I&C testing and IM documentations upgrades and implementation.

1999: Certificate of Appreciation was awarded for the AUTOMATED upgrade procedure for GEM11 release.

1999: Certificate of Appreciation was awarded for a remote upgrade procedure that saved $1-1.5 Million to the American Roll-out team.

1997: Certificate of Appreciation was awarded for a market project (P5.2) including end office and STP retrofits which lead to the lowest abort rate in the current US market with 5.8%.

1996: Certificate of Appreciation was awarded for a market project (P7) including end office and STP retrofits, which lead to the lowest abort rate in the current US market with 1.3%.

CERTIFICATIONs Other

Multi Degree's - Training at Glow Networks

- LTE Overview

- Train the Trainer Instruction for Asbestos Awareness, Floor covering, Lifting and Drilling

- ASR500 Basic Training(Boston, MA)

Multi Degree’s - Training at Nortel Networks, Richardson, Texas US, 1997 – 2009

- Global Operations and Quality Academy 1

- Global Bribery and Corruption Awareness

- CNM 4.0 Installation and Commissioning Boot Camp

- Nortel Builder Qualification Certificate

- Packet - Mobile Switching Centre (P-MSC) Installation and Commissioning

- CDMA p-MSC Commissioning and Nodal Integration

- VSE 1.0 Installation and Commissioning Boor Camp

- Passport Carrier ATM Operations and Configuration

- Business Case Analysis Using Economic Evaluation Methodologies

- HP SS7 Open-Call

Multi Degree's - Collin County Community College, Plano, Texas US, 1994

- Beginning C Programing

- Object Oriented Programing with C++

- Advanced C Programing

Multi Degree’s - Training at Ericsson, Richardson, Texas US, 1986 – 1997

- Making the team work

- SMAS Operation

- Achieving Customer Satisfaction

- PROPS

- AXE IOG Advanced

- PCS Operations and Maintenance

- Advanced Software Fault Handling

- SCP Basic Methods and Operation

- Introduction to Translations – CBT

- EMRP Software

Contact this candidate