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Customer Service Administrative Assistant

Valrico, Florida, United States
August 10, 2018

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Annie Johnson

Tampa, FL



Seeking administrative assistant, and or customer service representative position with a progressive company to utilize my training, and skills to attain opportunity and growth.

Career Skills

Over 10+ years of Accounting and Customer Service experience

Highly organized, self-motivated individual who can work independently

Excellent communication, interpersonal and critical thinking skills

High-energy, driven, articulate, and friendly personality with a customer-service mindset


Family Promise Of Hillsborough County- Brandon, FL

Administrative Assistant 2018-Present

Assist callers with questions regarding the services provided

Process incoming clients in need of assistance

Process incoming donations from various resources

Hillsborough County School District- Tampa, FL

Substitute Teach-Grade K-5, 2015-2018

Managed classroom activities

Provided substitute teaching services with minimal disruption to daily curriculum

Implemented creative activities to ensure assigned learning goals are met

Dept. Health & Human Services, Columbia, SC

Fiscal Technician I & II, 2001 - 2013

Processed and reviews all forms of accounting transactions for administrative and/or contractual payments. This includes collecting, analyzing and maintaining relevant accounting documentation for submission to the Comptroller General's Office for payment

Maintained working knowledge of the updates from the Comptroller General's Office and the Agency concerning regulation changes related to the disbursement process. Assists in the fiscal year closing of the Agency's accounting records; maintains a clearing report on open accounts payable to ensure items are paid in the correct fiscal year

Corresponded with Agency staff to solve problems related to purchase requisitions, purchase orders, travel documents, and interdepartmental transfers

Maintained files for work in process and vendor files for reference

Assimilated Child Care Checks: included merging checks, remittances and service voucher logs (SVLS) for mailing and maintain check logs

Ensured provider checks were ready for delivery as well as coordinated courier pick-ups

Reconciled daily the State Treasurer's check register and verified the number of checks received

Performed accounting duties associated with the SVLS as well as key data into Child Care Voucher Systems

Bellsouth Telecommunications, Columbia, SC

Maintenance Administrator, 1988 - 2001

Operated input/output terminal to enter or obtain from a computer based systems

Operated a mechanized loop testing systems

Performed preventative maintenance analysis and testing

Dispatched work and trouble information to inside and outside maintenance forces

Performed control responsibilities associated with installation and repair force administration

Southern Bell Telephone Company, Florence, SC

Network Clerk, 1981 - 1988

Processed and maintained records, logs and files related to billing, time reports, and reference material and personnel matters

Provided clerical support, typed memos, ordered supplies and processed vouchers and mail distribution

Chesapeake & Potomac Telephone Company, Washington, DC

TSPS Operator, 1971 - 1979

Assisted customers with person-to-person, collect and credit card calls

Assisted customers with calls billed to a third party/or other type calls that were offered with courteous, efficient and accurate customer service on a toll switchboard system


Midlands Technical College, Columbia, SC

Two hundred hours of specialized Business Training for BellSouth

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