Customer Service Microsoft Office

Audwin Chandler *** **rd Street, NE Washington, DC 20019 301-***-**** *.**********@*****.***

Career Objective

Pursuing an exceptional Administrative opportunity, that is compatible with my administrative background, with the possibility for advancement within a stable company.

Professional Summary

12+ years of Administrative experience

28+ years of computer experience

28+ years of superior customer service

Powerful motivational skills combined with dynamic written & oral presentation abilities

Strong leadership skills with the ability to perform in both independent and team–oriented environments

Strong ability to listen and accurately assess details and solutions to problems

Ability to learn new concepts and procedures quickly

Willingness to adapt to rapid changing environments and responsibilities

Strong problem solving, time management, verbal and written communication skills ability to interact effectively with people at all organization levels

Ability to multi-task in all areas

Experience

Align Staffing September 2015- Present

Assisted in Main Office with registration, attendance, front desk daily duties and various operations of the school

Teacher or dedicated Aide giving classroom or one on one attention to the individual of their academic studies or soft learning courses or curriculums, review, in-put and modify the students IEP information

St. Coletta of Greater Washington January 2017 - September 2017 Paraprofessional

Supported students with intellectual & physical disabilities grades one to twelve, including toilet training and G-Tube feedings

Implemented IEP benchmarks, prepared daily class work, activities, behavior plans and updated seizure protocols

Phoenix House Counseling Center July 2016 - March 2017 Substance Abuse Counselor

Aided remanded by the courts teenagers with substance abuse issues

Assisted in group meetings, monitored the youths in all aspects of their daily activities, including recreation

Assured that individuals were following house protocol and helped with daily needs

Escorted individuals to their medical appointments and various legal documents, concerns and matters

AdvoServ / Delta- T Group of Virginia January 2016 – January 2017 Community Living Specialist

Aided remanded by the court adults and teenagers with substance abuse, intellectual problems and developmental disabilities

Introduced the individuals to community outings in a both one-on-one and group setting

Assisted individuals in learning and completing ADL tasks such as self hygiene at all levels, maintaining a household

Helped individuals deescalate their high risk behaviors, implementing positive alternatives to express their emotions

Used the IEP outline to assist in achieving goals, documented progress regarding activities and development stages daily

Graduate School USA January 2009 – August 2011 Customer Support Representative

Registered students for classes in preparation for higher grades with the Federal Government and Civil Service

Developed and maintained a one on one working relationship with students, staff and upper management

Assisted students with course selection and explained all course studies that are required to complete a degree program

Worked independently and effectively multi-tasked, having a positive can-do attitude

Provided customer support via telephone and via e-mail, carried out the Graduate School registration process in a timely manner

Answered a variety of customer inquiries regarding the school, its curriculums and course requirements

Resolved registration and billing issues with a call volume of over 600 per month

Certification & Education Summary

Everest College: Degree pending

Understanding Management and Organizational Skills Certification

First Aid/CPR/AED Certified & Administering Medication

Computer Experience & Desktop Applications

Windows 7… Microsoft Office Suite with emphasis on Excel, Word … Google… Internet… PowerSchool Database…

References available upon request

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