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Information Security Customer Service

Vallejo, California, United States
August 10, 2018

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*** ***** ***, ******* **, ***** 408-***-****


To obtain an entry-level position in Information Security that rewards hard work, organizational abilities, honesty and integrity.


Analytical problem solver

Solid understanding of TCP/IP, routing, hashing, encryption.

Familiar with Windows, Mac, Kali Linux and other distros.

Familiar designing, deploying and securing infrastructure using AWS.

Manage and optimize security infrastructure to ensure compliance with security controls.

Good skills in conveying complex technical information clearly and accessibly. 3/18 To Present Enterprise Program Manager, EMR/CPR

Assess and drive IT process and technology roadmap for Infrastructure and IT support services. Established and fostered relationships with business stakeholders and service providers. Build and drive operational strategy that meets the needs and requirements of the business. Managed technical projects including cloud deployed, on-prem migration to AWS, and pure on-prem infrastructure. Anticipated and identified issues inhibiting the attainment of projects goals, developed and implemented corrective actions to make the project successful. Fostered positive relationships with customers to ensure processes were integrated to support customer service level agreements. Work closely with the Information Security and Compliance team to address security incidents or deficiencies where IT changes are required and provide prompt assistance for all audit activities. Managed highly technical team members. 10/17 to 3/18

IT Infrastructure Intern, Grocery Outlet

Follow documented procedures to setup user accounts and image new hardware. Troubleshoot user accounts, software and hardware (Windows, Mac and mobile devices.) Triage internal customer help desk requests via email, ticketing system, phone and face-to-face interaction. Coordinated Knowbe4 spam/phishing campaigns on users and stores to provide security awareness to Page 2


8/18 A.S. Information Security Infrastructure, Oakland, CA, Merritt College PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS

the company. Collected and updated technical documentation for the Helpdesk Team. Coordinated New Hire setups, access to PC and workstation setups.

5/17 to 10/17

7/13 to 12/15

IT Technician, EMR/CPR

Install, configure and troubleshoot workstations. Perform server room device migrations. Performed equipment installs and moves (workstations, servers, network appliances, etc.) Provided Tier I end user support. Financial Advisor, Mass Mutual San Francisco

Provided financial solutions for clients through fact gathering and needs based analysis.

4/06 to 12/12 Loan Officer, Saratoga Bancorp

Originated mortgage loan applications. Responsible for loan pipeline from origination through close of escrow.

CompTIA Security+

AWS Certified Solutions Architect Associate

AWS Certified Developer Associate

Agile Transition - Agile Scrum Principles Level 1

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