Billing Manager/Supervisor
Resume:
Desiree Lancaster
*** ******** ***** *****, **********, FL 33463
Cell: 561-***-**** E-Mail: ***********@***.***
Profile
Over seventeen years of successful experience in customer service and administrative support with recognized strengths in account maintenance, problem-solving, trouble-shooting, planning/implementing proactive procedures and systems
Over twelve years of Medical Billing experience
Possess solid computer skills.
Excellent working knowledge using Windows Platform, Microsoft Excel, Word, Works, Publisher, Outlook, Access, Power Point, AS400, Safety Pad, Firehouse, Telestaff, Tri-Tech Billing Software, Tyler New World, Quickbooks, MHelpDesk, Mobileyes, Tyler
Notary Public
Certified Ambulance Coder
IMPACT Delray Graduate
Employment
City of Delray Beach, Finance/Treasury, Delray Beach, FL 2013-present
EMS Billing Supervisor
Record, Balance and Reconcile accounts
Prepares revenue forecast and revenue processes
Manage and supervise the EMS Billing department
Provide assistance to auditors or other departments, City residents and external customers
Compliance Officer
Run the Inspection Billing Division
Trains all crew medics on proper report writing
Ensure all claims are processed properly to all Insurance carriers
Post payments to patient accounts
Maintain on-going knowledge of City policies and procedures that impact treasury related functions
Maintain EMS Billing Monthly Report
Troubleshoot Software Errors
Create and publish Fire Department Annual Report
Compose Letters, Memorandums
Assist the Executive staff with any administrative duties
Assist the Treasurer-wires, agreements, bank communications
Assist in the implementation of new Financial Software
Phoenix Pressure Cleaning 2013-2016
Office Manager/Co-Owner
Successfully open and operate in home business
Run all aspects of the office, scheduling, billing, collections, accounting
Ensure all licenses and insurance certificates were up to date
File taxes
Hire and Terminate crew members as needed
City of Delray Beach, Fire Department, Delray Beach, FL 2008-2013
Executive Assistant
Manage and supervise the EMS Billing department
Compliance Officer
Ensure all claims are processed properly to Medicare, Medicaid and Commercial Insurance carriers
Post payments to patient accounts
Assistant to the Fire-Rescue Chief and Senior Staff
Create and publish Fire Department Annual Report
Assist with the department’s budget, maintaining and preparing
Compose Letters, Memorandums
Maintain Fire-Chief’s calendar, organize meetings
Process Tuition and Degree reimbursement
Assist the Executive staff with any administrative duties
Process agenda items for City Commission
Supervise Administrative Staff
Work closely with Administrative Officer and serve as her back-up
City of Delray Beach, Fire Department, Delray Beach, FL 2007-2008
Administrative Assistant
Editor and Chief of the Department Newsletter
Support to Operation Chiefs, and all Paramedic/Firefighters
Quickly and effectively solve patients challenges with ambulance
bills and insurance questions
Processes all building maintenance accounts payable accounts
Sole Department Payroll and Billing back-up
Manages department certification files
Answers multiple phone lines
Manages department vacation logs
Creator of any visual signs/displays
Creator of departmental ID cards
City of Delray Beach, Fire Department, Delray Beach, FL 2004-2007
Staff Assistant II
Editor and Chief of the Department Newsletter
Support to Operation Chiefs, and all Paramedic/Firefighters
Quickly and effectively solve patients challenges with ambulance bills and insurance questions
Processes all building maintenance accounts payable accounts
Sole Department Payroll and Billing back-up
Manages department certification files
Answers multiple phone lines
Manages department vacation logs
Creator of any visual signs/displays
Palm Beach Community College, Boca Raton, FL 2001-2004
Student Services Representative II
Process prospective student applications
Provide high level of customer service while serving as liaison for registration.
Handle all transcript requests from students and other institutions
Process final vocational grade rosters
Student Services Representative I
Answer multiple phone lines
Help prospective students register for classes
Interact successfully with, and provide assistance to an extremely diverse student population.
Supervised and managed records vault
Gulf Stream Golf Club, Gulf Stream, FL 1998-2007
Seasonal Waitress
Serve and wait on the golf club members
Travel for in home private dinner and cocktail parties
Education
Palm Beach State College, Lake Worth, FL
Associate of Arts – 2009
Bachelors–Management and Supervision– 2012
Real Estate Sales Associate Certificate
Certified Ambulance Coder 2010-current (annual certification)
Contact this candidate