Desiree Lancaster

*** ******** ***** *****, **********, FL 33463

Cell: 561-***-**** E-Mail: ac6mhn@r.postjobfree.com

Profile

Over seventeen years of successful experience in customer service and administrative support with recognized strengths in account maintenance, problem-solving, trouble-shooting, planning/implementing proactive procedures and systems

Over twelve years of Medical Billing experience

Possess solid computer skills.

Excellent working knowledge using Windows Platform, Microsoft Excel, Word, Works, Publisher, Outlook, Access, Power Point, AS400, Safety Pad, Firehouse, Telestaff, Tri-Tech Billing Software, Tyler New World, Quickbooks, MHelpDesk, Mobileyes, Tyler

Notary Public

Certified Ambulance Coder

IMPACT Delray Graduate

Employment

City of Delray Beach, Finance/Treasury, Delray Beach, FL 2013-present

EMS Billing Supervisor

Record, Balance and Reconcile accounts

Prepares revenue forecast and revenue processes

Manage and supervise the EMS Billing department

Provide assistance to auditors or other departments, City residents and external customers

Compliance Officer

Run the Inspection Billing Division

Trains all crew medics on proper report writing

Ensure all claims are processed properly to all Insurance carriers

Post payments to patient accounts

Maintain on-going knowledge of City policies and procedures that impact treasury related functions

Maintain EMS Billing Monthly Report

Troubleshoot Software Errors

Create and publish Fire Department Annual Report

Compose Letters, Memorandums

Assist the Executive staff with any administrative duties

Assist the Treasurer-wires, agreements, bank communications

Assist in the implementation of new Financial Software

Phoenix Pressure Cleaning 2013-2016

Office Manager/Co-Owner

Successfully open and operate in home business

Run all aspects of the office, scheduling, billing, collections, accounting

Ensure all licenses and insurance certificates were up to date

File taxes

Hire and Terminate crew members as needed

City of Delray Beach, Fire Department, Delray Beach, FL 2008-2013

Executive Assistant

Manage and supervise the EMS Billing department

Compliance Officer

Ensure all claims are processed properly to Medicare, Medicaid and Commercial Insurance carriers

Post payments to patient accounts

Assistant to the Fire-Rescue Chief and Senior Staff

Create and publish Fire Department Annual Report

Assist with the department’s budget, maintaining and preparing

Compose Letters, Memorandums

Maintain Fire-Chief’s calendar, organize meetings

Process Tuition and Degree reimbursement

Assist the Executive staff with any administrative duties

Process agenda items for City Commission

Supervise Administrative Staff

Work closely with Administrative Officer and serve as her back-up

City of Delray Beach, Fire Department, Delray Beach, FL 2007-2008

Administrative Assistant

Editor and Chief of the Department Newsletter

Support to Operation Chiefs, and all Paramedic/Firefighters

Quickly and effectively solve patients challenges with ambulance

bills and insurance questions

Processes all building maintenance accounts payable accounts

Sole Department Payroll and Billing back-up

Manages department certification files

Answers multiple phone lines

Manages department vacation logs

Creator of any visual signs/displays

Creator of departmental ID cards

City of Delray Beach, Fire Department, Delray Beach, FL 2004-2007

Staff Assistant II

Editor and Chief of the Department Newsletter

Support to Operation Chiefs, and all Paramedic/Firefighters

Quickly and effectively solve patients challenges with ambulance bills and insurance questions

Processes all building maintenance accounts payable accounts

Sole Department Payroll and Billing back-up

Manages department certification files

Answers multiple phone lines

Manages department vacation logs

Creator of any visual signs/displays

Palm Beach Community College, Boca Raton, FL 2001-2004

Student Services Representative II

Process prospective student applications

Provide high level of customer service while serving as liaison for registration.

Handle all transcript requests from students and other institutions

Process final vocational grade rosters

Student Services Representative I

Answer multiple phone lines

Help prospective students register for classes

Interact successfully with, and provide assistance to an extremely diverse student population.

Supervised and managed records vault

Gulf Stream Golf Club, Gulf Stream, FL 1998-2007

Seasonal Waitress

Serve and wait on the golf club members

Travel for in home private dinner and cocktail parties

Education

Palm Beach State College, Lake Worth, FL

Associate of Arts – 2009

Bachelors–Management and Supervision– 2012

Real Estate Sales Associate Certificate

Certified Ambulance Coder 2010-current (annual certification)

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