Customer Service Social Media

JOYCE JARDENIANO BALINO

Blk. ** Lot ** Pine Crest 2 Camella, Bata, Bacolod City

Mobile No.: 927-***-****

Email: ***********@*****.***

PERSONAL INFORMATION

Age : 21 years old

Date of Birth : January 1, 1997

Height : 5’5”

Weight : 100lbs

Nationality : Filipino

Religion : Iglesia Ni Cristo

Civil Status : Single

EDUCATIONAL ATTAINMENT

Tertiary : Polytechnic University of the Philippines S.Y 2013-2016

Manila, Philippines

Diploma in Information Communication Technology

Secondary : San Jose National High School S.Y 2012-2013

Quezon City, Philippines

Handumanan National High School S.Y 2009-2012

Bacolod City, Negros Occidental

SKILLS

Knowledgeable in Microsoft Office Applications

Knowledgeable in Programming Languages such as Turbo C, C++, C#, Python, and Java

Knowledgeable in PHP,HTML,HTML5, and Dream Weaver

Knowledgeable in creating basic Android Applications

Knowledgeable in Photoshop and GIMPP

Knowledgeable in Adobe Premiere and Sony Vegas

Knowledgeable in Responsive Template

Knowledgeable in Ubuntu Software Application

SEMINARS

CoRES Seminar: “Web Development DrupalsPilipinas”

Polytechnic University of the Philippines – Hasmin Campus, Sta. Mesa, Manila

February 5, 2015

CoRES Seminar: “Networking”

Polytechnic University of the Philippines – Mabini Campus, Sta. Mesa, Manila

February 6, 2015

CoRES Seminar: “Microcontrollers”

Polytechnic University of the Philippines – College Of Communication, Sta. Mesa, Manila

February 7, 2015

Startup Workshop Seminar

Bayview Park Hotel Manila – Roxas Blvd., Ermita, Manila

June 10, 2015

On the Job Training

HTML encoder/PC Assembler in Micronet 2014 Software Manila, INC.

V.A. Rufino St., Legaspi Village, Makati City, Phil.

Encoder/Photoshop Editor in STEP Inc. 2015

San Miguel Ave., Ortigas Center, Pasig, Metro Manila

Web Developer at Minion Solutions Inc. 2015-2016

San Miguel Ave., Ortigas Center, Pasig, Metro Manila

WORK EXPERIENCE

Customer Service Associate in Convergys Philippines Aug. 2016 to Jan. 2018

North Road, Santa Cruz, Manila, Metro Manila

oMacy’s Customer Service Associate primarily assist customers. Key responsibilities include providing product knowledge and completing transactions. Primary job duties include processing payments, tracking packages, applying promotional codes and possess strong sales goals.

Digital Assistant July 2018 to present

oHTJ Media is a homebased/virtual assisting company based in the Philippines. We offer online services to brands, small business owners, bloggers, influencers, agencies and start-ups in order to provide engaging content and successful results in the digital space. Our services include (but not limited to) Content Creation, Social Media Management, Web Design, Photography, Influencer Marketing and Virtual Assistance.

REFERENCES

oIngrid Leenders 918-***-****

Manager in MinionSolutions Inc.

oPhilip Tamang 570-4192

HR Department Head in STEP Inc.

oDan Michael Arceo 995-***-****

CSR in Convergys Philippines

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