Monica Sarfaty

ac6m8u@r.postjobfree.com

Retail Management Executive

Energetic, bilingual retail executive, well-versed in business management, strategic planning and sales development with over 25 years of experience in multi-unit retail. Consistently emphasizes process improvement to increase profit and customer satisfaction. Analytical business manager, adept at controlling bottom lines. Natural leader who excels at bringing out the best in all associates. Results-oriented professional who thrives in fast-paced environments and employs solid problem-solving skills.

CORE COMPETENCIES

Performance Tracking and Evaluation Decisive Leadership Team Building

Business and Requirements Analysis Customer Service Business Management Methodology Time Management Diversity Training Collaboration Turnaround Strategies Mentoring Exceptional Communication HR Management Shrink Reduction

PROFESSIONAL ACHIEVEMENTS

t#1 of 113 district managers in overall results for year ending January 2013

t#1 of 113 district managers in customer experience four years in a row

tIncreased year-over-year sales by $8M and by $32M over the past nine years

tParticipated in company’s Operating Systems Innovation task force

tIncreased customer loyalty 20% year over year

tPromoted 90% of current leaders

tReduced shrink by 22% year over year

tAwarded the Living our Values recognition at The Home Depot for 2017

tRanked number 1 in P&L as well as comp and service combined at Toys R Us 2014

tPromoted my DMIT to DM at Toys R Us

tLegacy of talent through Servant Leadership and teaching.

t#1 in Division as it relates to KPIs and EBIT earnings at Home Depot 2017.

tAwarded the Homer Platinum award for outstanding results at Home Depot 2017.

PROFESSIONAL EXPERIENCE

The Home Depot-US

Regional Director- Specialty Services . 2017 – Present

Currently oversee 101 locations in the Texas markets.

Train and develop store teams to leverage increased market share.

Balance P&Ls to ensure maximization of profitability.

Ensure customers are repeat customers and loyal to THD based

on our service levels.

Drive sales through service and operational excellence.

TOYS R US, INC., West Texas, Albuquerque, El Paso

District Manager 2014–2016

tSuccessfully drive revenue in $89M district

tRevamped customer service culture and internal customer development strategy

tRanked #1 in region for Year 2014 in P&L Management as well as Customer Service

tDeveloped two Store Directors to DMIT and three ASMs to SDIT

tServed on Customer Service Culture Change Committee

tAchieved top 10 in shrink reduction in entire company

tAchieved top 10 in on-target freight processing and truck unloading in entire company

GAP, INC., South Texas Territory

District Manager 2013-2014

tSuccessfully managed 500 employees in 10 locations with a total of $34M in revenue

tReduced shrink by 50% to reduce and control company expenses

tPrepared program operating budgets, budget reports, and financial performance reports

tDrove short-term sales and advanced promotional planning processes

tHired and trained nine new managers

tMentored staff to ensure smooth transitions into new programs

tUsed proactive communication to resolve employment-related disputes

tDeveloped 2013 business plan

tExecuted marketing solutions, resulting in increased company exposure and sales

VICTORIA’S SECRET, South Texas Territory

District Manager 2004-2013

tLed sales increase from $33M to $76M over nine locations with 800 associates

tLed implementation of all Limited Brands Operating Systems initiatives

tSurpassed revenue goals for six consecutive years

tAchieved top 10% of all districts for seven years

tServed as member of Operating System and Holiday Strategy Task Forces

tCreated succession strategy plan, resulting in 90% of management team being promoted from within

tStudied market diversity to identify key growth opportunities

tAchieved highest customer experience results for six consecutive years

tConducted skill enrichment workshops for managers

tReduced shrink by 22% year over year

t#1 District in overall results, KPIs and customer experience in 2012

DESTINATION MATERNITY, South Central US Region

Regional Sales Manager 1999-2004

tManaged total volume of $89M in 113 stores across seven states

tPrepared financial reports regarding cash receipts, expenditures and profit/loss

tProposed and published metrics and KPIs for incorporation into monthly financials

tDeveloped annual expense plan goals

tCollaborated to create company’s first employee manual for training and development

tSpearheaded regional expansion and development initiatives

DESTINATION MATERNITY, Florida

Regional Manager in Training 1997-1999

tOversaw 26 stores with $23M in volume

tReported directly to Director of Stores

EXPRESS/LIMITED BRANDS, Florida

District Manager 1988-1997

tDeveloped team of eight managers in 113 stores

tSurpassed revenue goals in 12 consecutive quarters

tAnalyzed potential markets to develop real estate plan and recommendations

tInitiated employee training standardization program

tLed district to 15% increase in customer satisfaction

EDUCATION AND CERTIFICATIONS

Florida State University, Tallahassee, FL

Associate of Arts, Palm Beach State College, Palm Beach Gardens, FL

MOHR Certified

Train the Trainer Certified: Critical Conversations: Coaching

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