Customer Service Computer Engineering Network Engineer

Justin Min

**** **** ****** *****, *******, NC **603 919-***-**** *************@*****.***

Education & Certifications:

North Carolina State University, Raleigh, NC

B.S. Computer Engineering, Graduated - May 2016

Senior Design Project: Biometric Shirt – Our team successfully developed a prototype of a hydration detecting shirt sponsored by Assist and Hanesbrand

Collaborated with other ECE colleagues and a team of Textiles senior students

Gained real world experience in coordinating with different aspects and teams of a product in terms of deadlines and unexpected issues

Delegated to power and electronics for apparel

oDetermined IC’s and parts to use for our decided analytic attributes

oCalculated power usages for our chips to choose acceptable power circuit and batteries

oDesigned schematic and board files for our electrical circuit using CadSoft EAGLE

Related Courses: Advanced Microprocessor Systems Design; Electronics Engineering; Elements of Control Systems; Microelectronics; Electric Circuits; Design of Complex Digital Systems; Embedded Systems; Communication Engineering

Cisco Certified Network Associate Routing and Switching (CCNA), Cisco Systems, Inc.

Valid: 19, May 2018 – 19 May 2021

https://www.youracclaim.com/badges/3acfe01d-31e6-4b0b-b3e4-3f534f390a5e/public_url

Experience:

Cisco Systems, Inc., Morrisville, NC

Technical Support Engineer, August 2016 – Present

Quickly became acquainted and knowledgeable with the services Cisco Smart Services provides which pertain to network and device monitoring to high based client companies

Portrayed excellent customer service, receiving multiple high score feedback surveys from well-established organizations

Demonstrated excellent troubleshooting skills while investigating and fixing network issues caused by a wide range of difficulty and complex topics including but not limited to routing protocols, IP address configurations, server setup and configurations, firewall and ACL configurations, and Linux coding.

The Melting Pot, Raleigh, NC

Server and back of house, May 2015 – August 2016

Administered fine-dining quality service, which includes promptly greeting tables, directing through the menu for their order, conversing pleasantly, and meeting all needs

Assured all peer’s side work was completed for team effort mentality

Persuaded many guests to conduct surveys for great service to win multiple months of the monthly competition

Qualifications:

Fulfills all general required qualifications, i.e. BS in Computer Engineering, US Citizen, and am willing to travel if necessary. Self-motivator and determined to get things done correctly. Can be a perfectionist, almost to a fault. Good judgment and able to multitask when efficient. Works well independently but also capable of communicating and working together with people of different backgrounds and at different position levels. Friendly and very easy to get along with. Hard worker but may require minimal guidance. Microsoft word, excel, and power point efficient. Computer experience with IAR, EagleCAD, Wireshark, Python, MATLAB, Hexadecimal, Linux, Java, and C+.

Network experience with Cisco products, Routing, Switching, LAN and WAN technologies, Network infrastructure, TCP and UDP processes, IP configuration and subnetting, and server configurations.

Strengths include: Strong determination, good communication skills, friendly personality, and a willingness to learn more.

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