Customer Service Representative

SARA MOTAWEA E ALY

CONTACTS

Address: P.O.Box 31083, Doha – Qatar

Tel: +974-********

E-mail: ********@*****.***

OBJECTIVE

I'm seeking a position with a prestigious company to gain more experience and to further my career within the company, I believe that I can be one of the assets of the company as I'm hard worker, quick learner and I put a lot of pride and integrity in my work.

EDUCATION

B Sc. Of commerce, English department, Accounting section, Alexandria university.

Year of graduate: 2003

Degree : Good

WORK EXPERIENCE

01.06.2009 – Now Qatar Petroleum Doha, Qatar

Personal Assistant to Asst. Regional Manager

Main Responsibilities:

1.Receiving phone call

2.Sending and receiving faxes and e-mails.

3.Arranging appointments and meeting for the asst. regional manager.

4.Preparing all the outside correspondences, internal memos and taking minutes of meeting.

5.Handling the filling system.

6.Helping Admin staff in monitoring staff attendance and preparing monthly timesheets

01.06.2005- 30.05.2009 Global Art Doha, Qatar

Executive Secretary

Main Responsibilities:

1.Receiving phone calls.

2.Sending and receiving faxes and e-mails.

3.Arranging appointments and meeting for the company manager.

4.Preparing all the outside correspondences, internal memos and minutes of meeting.

5.Handling the filling system.

6.Arrange flights and hotel reservations for the company manager and staff.

7.Help in arranging job offers and job contracts for the staff.

8.Preparing and arranging vacations, visas, residence and residence renewal for the staff.

9.Helping the staff in preparing quotations, presentations and tenders.

10. Issuing cheques, making payments vouchers, receipts and revising statement of accounts to our customers and clients.

11.Preparing the banks documents as L/Cs, L/Gs and transfers.

12. Arrange with the freight companies for the shipments of goods.

01.05.2005-31.05.2005

Doha Bank

Doha, Qatar

Customer Service Representative - Temporary

Main Responsibilities:

1.IPO for Dalala shares, customer service and data entry.

01.01.2005-30.03.2005

Lawful Accountant Office

Alex., Egypt

Accountant

Main Responsibilities:

1.Preparing to make balance sheets to our customers.

WORKING TRAINING

01.11.2003-27.11.2004

Misr America International Bank

Alex., Egypt

Customer Service Representative

Main Responsibilities:

1.Helping customer service staff in opening accounts to new customers.

2.Making Western Union transfer – sending and receiving- to customers.

3.Making data entry.

4.Arranging filling system.

09.07.2001-19.07.2001 Misr America Alex., Egypt

International Bank

Customer Service Representative

Main Responsibilities:

1.Preparing L/G's to the bank customers.

13.08.2000-14.09.2000 Misr International Alex., Egypt

Bank

Customer Service Representative

Main Responsibilities:

1.Working at the customer service counter.

LANGUAGES

- Arabic: Mother Language

- English: Fluent

SKILLS

- Computer: Windows Programs, MS Office (Word, Excel, PowerPoint, Outlook), Internet

PERSONAL INFORMATION

- Date of Birth: 31.01.1982

- Nationality: Egyptian

- Marital Status: Married

- Sponsorship: Family - Husband

Having Qatari driving license.

REFERENCES

Available upon request

Contact this candidate