Customer Service Medical Assistant

CLAUDINE BALLESTEROS

*************@*****.*** 725-***-****

SKILLS

BLS Certified (Exp. 4/19)

Insurance Verification/ Pre-authorization

ICD 10/CPT

Appointment Scheduling

EKG

Surgical Tray Setup

Suture Removal

Venipuncture

Urinalysis

Vital Signs Adult/ Pediatrics

Injection

WORK HISTORY

MCDONALD’S – Henderson, NV

Crew Trainer December 2012 – August 2017

Keeping your team motivated, upbeat and productive even when it’s slow on labor.

Responsible of having patients and a clear way of explaining and showing new processes to new crew members.

Record customer orders and repeat them back in a clear, understandable manner to minimize errors.

Be prepared, hustle when necessary, correctly receive orders, respond appropriately to customers, and meet customer’s needs.

Pay attention to detail and to shape people the way they should work.

A’GACI – Las Vegas, NV

Fashion Consultant August 2016 – March 2017

Provides welcoming throughout the whole store with a smile, greeting assistance and knowledge.

Providing fashion assistance and merchandising throughout their shopping experience.

Responsible for great customer service throughout the store.

Processing sales returns and promoting a rewards program.

Responsible for garment care, distributing and restocking merchandise/shoes.

LOWES – Kailua Kona, HI

Receiver stocker/ Front End Cashier January 2016 – July 2016

Responsible for distributing and restocking merchandise throughout the sore.

Providing excellent customer service by greeting, assisting, locating and customers of merchandise.

Processing sales and returns using a cash register.

Promoting customer loyalty plans or extended protection/ replacement plans.

Providing support throughout their shopping experience.

KONA PROFESSIONAL HOUSE KEEPING – Kailua Kona, HI

House Keeper December 2015 – July 2016

Ensure appropriate all housekeeping equipment and tools are stabled and restocked.

Plan and communicate with other housekeepers on the same duty.

Conduct every detail and mistakes when to be inspected of all rooms and service areas with the staff.

Provide service for vocational rental, move out, and private home cleaning.

Replace or report broken supplies and furniture’s.

EDUCATION

Pima Medical Institute – Las Vegas, NN (March 2017 – August 2018)

-Medical Assistant

Ace Bartending Academy – Las Vegas, NV (August 2016 – September 2016)

-Bartender

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