NORMA L. GARZA
**** ******** **. *******, ***** *7064 © 832-***-**** ************@*****.***
OBJECTIVE
To join a progressive company where my experience and qualifications will enable me to contribute to the company and also provide me with an opportunity for advancement
EXPERIENCE
SOUTHWEST KEY PROGRAM Youth care worker 03/2016 to 09/2017
Ability to gather data, compiles information, and prepare reports.
Ensure all forms and progress notes (efforts) are properly completed in SWK’s web-based program (ETO) to ensure compliance with state and federal requirements.
Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disaster, or other unforeseen occurrences.
Develop positive rapport with youth while serving as a role model to create a safe and caring environment.
Compile records and prepare reports; develops and/or reviews service plan and performs follow-up to determine quantity and quality of service provided to client and statue of client’ case.
TMD STAFFING Receptionist 04/2010 to 01/2016
Maintain database by entering new customers account information.
Prepare and modify documents including correspondence, reports, drafts, memos and emails.
Answered phone and directed calls
Complete all assigned data entry request/tasks within required timeframes while maintaining a high level of quality
General office duties: faxing, filling, distribution of mail, making copies, setting appointments.
CYPRESS-FAIRBANKS ISD Teacher Assistant 08/2002 to 05/2005
Assist the teacher in the classroom or handle clerical duties to include answering phones or receptionist.
Duties, workroom, stapling, sorting mail, data entry, move small stacks of textbooks, media equipment, desk and other classroom equipment.
RELIANT ENERGY Administrative Assistant 01/93 to 04/2002
Accounts involved, keeping a daily count of the contracts and distributing unacceptable contracts, transfer customer account balances on unpaid final bills to guarantor.
Incoming letters of credit, prepare/fax outgoing letters of credit generate via contracts program. Verifying lease agreements, Texas driver license.
HOUSING AUTHORITY OF THE CITY OF HOUSTON- Receptionist-clerk 10/87 to 1/93
Schedule and coordinate meeting, appointments, handle all incoming calls, typing, filling, distribution of mail, request inspections, greets clients, and prepares folders for counselors.
Make sure client completes all forms, translate.
EDUCATION
Reagan Sr. High School, Houston TX
Massey Business Collage, Houston TX