DENNIS DUONG

Arlington Heights, Il *****

Cell: 224-***-**** Email: ac6lfs@r.postjobfree.com

Summary of Qualifications

Has over 20 years of experience in Systems Engineer and Infrastructure, with expertise in ERP Systems such as Lawson, Syspro, and CM13. In addition, he has operational experience with Windows NT, 2000, 2003, 2008, 2012, 2016, XP, Vista, 7, 8, 10. VMWare, Hyper-V, Linux, Unix Solaris, and IBM ALX.

Technical Summary

● Microhard Certificate Novell Netware CNA 4.1

Microhard Certificate Track Novell Systems Engineering (CNE) 4.1

Windows 2000/2003/2008/2012 Servers

Windows XP, Vista and 7.

AIX RS6000 v4.0 System Administrator I & II

Sun Solaris v5.8/9/10 System Administrator I & II

Sun LDAP Design and Deployment

Lawson Enterprise Administrator / Security

Kronos Database Management/ Data Collection Management Configuration

SonicWall TZ210/RSA 2400

Crystal Report

Lawson Advanced Technologies

Lawson Unix Technical Foundations

VMWare GSX, ESX, Testing Hypervisor ESXi 4, Hyper-V, VirtualBox 3.1.4

Truecrypt HD Encryptions.

Red hat Linux 4 & 5, 6 Enterprise, Centos, Fedora, SUSE 10 & 11 Linux, IBM AIX.

Active Directory

DHCP, WINS, DNS

Microsoft Office

SQL 7/2000/2005/2008/2012, MySQL

Microsoft Exchange

Microsoft Visio 2003/2010

Remote Connection

VPN/SSL VPN/Site-to-Site VPN

Server Terminal Services

Novell Netware NDS

Lawson Software, Kronos Time Management, iGreentree management systems of

hiring managers, employees, job applicants, and HR staff online web access,

Ansos Scheduling

Educational Summary

DePaul University

Computer Science

Professional Experience

LaunchPoint Corporation 8/2017 – 7/2018

Senior Systems Engineer

• Lead migration efforts from Window 7 to Windows 10

* Lead migration SharePoint 2010 to SharePoint 2013

* Lead migration Google G Suite to Office 0365

• Administer Windows Active Directory, GPO, DHCP, DNS

• Administer and manage Windows 10 images, disk encryption, backups, patches, rollout testing, etc.

• Systems support of employee laptops, virtual machines and devices.

* Assistance edit, modify PowerShell and cronjobs scripts

* Assistance and Expose to AWS S3, IAM console, DragonDisk.

* Ubuntu Linux Administrator Support

• Operational support (troubleshooting employee and VPN connectivity issues).

• Management of user network identities (security, access control, provisioning, licensing, etc.).

• Documentation of systems inventory, passwords, configurations, etc.

• Support/troubleshooting of employee day to day issues (Office suite, locally installed software, SharePoint 2010, 2013

Including SharePoint online Office 365, Google Business Email, OneDrive, etc.).

CARE Plus, LLC - CHICAGO O’HARE AND MIDWAY INTERNATIONAL AIRPORTS

Lead Systems Engineer 1/2013 – 8/2017

Overseeing all phases of more than 50 projects at both Midway and O’Hare International Airports (MDW and ORD respectively). Responsible & Manages the utilization of development platforms mirroring production platforms for testing of new configurations, features, and upgrades to the business operations for CARE PLUS, The RSIP (Program), OMP, and the Chicago Department of Aviation (CDA). Administration and architecture design of both physical and virtual server environments. Accomplished the following: Administration of production platforms integral to the business operations at CARE Plus, RSIP, OMP and CDA. Management and utilization of development platforms mirroring production platforms for testing of new configurations, features, and upgrades. Administration and architecture design of both physical and virtual server environments. Review status reports of applications, backups, and servers.

a.) Windows Active Directory environment, b.) File servers & NAS, c.) Application servers – SharePoint 2010, and 2013

Oracle Primavera P6 and CM 13, PSIGEN, & Symantec Endpoint Protection, d.) Database servers – MS SQL

& Oracle e. Backup platforms – Symantec Backup Exec 11d & 2014 Migrate to 2015 and Veeam on tape and disk storage

devices,

b.) Hypervisors – VMware ESXi 5.x, 6.x

c.) Virtual Desktop Infrastructure – Virtualbox, WMware Workstation 11, 12.

Administrator Office 365 and Sharepoint online

Sharepoint 2010/2013 and 2016 Administrator

Implementation and on-going Administration, support Google Business Apps

Evaluation, Testing feature Microsoft Azure 30 Days for CARE Plus LLC to move Active Directory and other application online.

Implementation Windows 2012 R2 Hyper-V on HP DL585 connect to HP StorageWorks and QNAP SAN

Engineered unattended Windows 7 pro/8 and Windows 10 Custom builds Corporate Standard images for 120+ desktop/laptop for deployment, using AIK, copype, oscdimg, Diskpart, Sysprep, Imagex, etc.

Planning, Designed, install, configure, and Implement VMWare 5.1 and ongoing Manage, Support VMWare 5.1, and 6.x

Convert physical servers and Workstations apply to VMWare using vCenter, Disk2vhd and Cloning vmdk by using vmfstools command.

Install, Configure and implementation QNAP TS870U and TS1270U, TVS1271 Enterprise NAS Configure RAID 10,

oWD4100 NAS. WD4100 NAS

Migrates current infrastructure Windows Servers from 2000, 2003 Active Directory, DHCP, DNS, vbscript, and Group Policy (GPO) to Windows 2012 R2 Standard and Datacenter.

Converting Peachtree accounting software server to Quickbooks Database

On-going administrator and support SharePoint 2010.

Install, Configuration, and Implement SharePoint 2016 Prepared Migrated SharePoint 2010 to SharePoint 2016.

Implement Disaster/Recovery using Symantec Backup Exec 11d on HP StorageWorks Ultrium 448 tape library.

Implement 12.1.6 MP4 Symantec Endpoint Security and ongoing Administrator.

Implement and ongoing Administrator Veeam 8.0 Backup.

Servers responsible are HP StorageWorks hsv300, StorageWorks MSL2024 Tape Library, HP DL380G6, DL585 G6, DL380 G5, iLO, QNAP TS870U, TS1270 Enterprise NAS,

Support 200+ users, software included: Office 2013, Office 365, QuickBook 2011, PeachTree, Primavera Contract Management, ProjectWise v8i, Adobe Suite, etc.

Install, configure, and implementation Helpdesk and Inventory Management open source running in CentOS Linux 6.x using MySQL, Apache, SSH, SFTP, SMB, Pure-Ftp.

Install, configure and implement Windows 2012 R2 IIS, PHP, MySQL, SQL 2012, phpMyAdmin, to run Sharepoint 2013, Wordpress, Osticket for Lab Environment.

Vulcanium Metals, Inc. 5/2011 – 7/2012

Sr. Systems Administrator/IT Mgr

Oversee all information Technologies and support both at Vulcanium, Rightechfabs and Eddistone Incorporated US and North Ireland.

Installation, configuration, upgrade, patching, maintenance & monitoring of all production windows 2003/2008 servers, Windows XP/7 Professional and Centos Linux servers.

Designing and implementing Client and Server Architecture to include hardware platforms, client applications, server services, Operating Systems, storage networks, and network equipment as it applies to enterprise infrastructure

Implement Comcast Internet Business to meet Vulcanium, Rightechfabs and Eddiestone business require

Install, configure and Implement new Sonicwall RSA 2400 including Network interface policy, VPN Site-to-Site US and Ireland, SSL VPN access, Implement North Ireland Belfast new network infrastructure including: New Active Directory, Sonicwall TZ210, VPN Site-to-Site connectivity with US.

Responsible and support 60 + users both Vulcanium, Rightechfabs, and Eddistone including: HP Procure PoE switch, HP Poliant G7-380, NetGear NAS, Iomega Cloud StorCenter ix2-200, Syspro ERP, Goldmin CRM, SQL 2000/2005/2008, Dashview, Disaster and recovery.

Responsible network infrastructure of Rightechfabs office relocated.

Responsible annual IT Budgeting Planning, Manage, own and report on projects

Conduct and manage deployments for various Vulcanium products

Create and maintain documentation as it relates to infrastructure systems, design, configuration, support and processes.

Diagnose and resolve performance issues across various platforms and products

Conduct research, cost-benefit and return-on-investment analysis on proposed hardware, software and systems to justify support purchasing efforts and in making infrastructure design and architecture decisions

Work closely with business vendors to translate requirements and recommend system solutions and formulate detailed specifications, including architecture and costs.

Daily Herald Paddock Publications 6/2010-5/2011

Prepress Systems Administrator

Responsible new project of installed, Configure and Implement of News Paper PPI Systems.

oHardware: Dell 710 Server, SAN MD3200i SCSI, HP ProCurve 1910al-24G

oVMWare 4.1 ESXi, SUSE Linux v10, smb, pure-ftp, Apache.

Responsible 20+ Servers including Sun Enterprise 250, 450, StorEdge A1000

oOperations Support: Solaris 5.8/5.9, Red Hat Enterprise 5, Linux Fedora, Red Hat Linux 5, Windows 2003/2008 Servers, MAC OS.

Oversee and support all Macs and PCs workstations over 200+ Users

Responsible of designing and implementing Client and Server Architecture to include hardware platforms, client applications, server services, Operating Systems, storage networks, and network equipment as it applies to enterprise infrastructure.

Vietnamese Association of Illinois

Information Technology - Volunteer 5/08 – 1/2010

Performed key role in development new data and training center

Install and Implementation Windows 2003 AD, DHCP Server.

Install and Implementation Red Hat Linux Fedora 10 Apache v2.0, MySQL, sftp ssh.

Install and setup network printers.

Responsible to deploy 20 plus workstation using Drive Image 2003 and Symantec Ghost.

Responsible developed, planned and supervised computer training to community and staffs

Responsible Design and Maintenance hnvi.org website / Email System

Oversee provision of end-user services, including help desk and technical support services.

Loyola Medicine 11/00 – 12/08

Senior Systems Analyst

Responsible for 100 plus NT4.0/2000/2003 Servers, 40 plus Novell 3.x/4.x and 5.x Servers and 5 Solaris v5.7/v5.8/5.9 Unix and Redhat Enterprise v5 Servers.

Windows Server Installations and management ● Monitoring configuration and maintenance

Hardware and OS support for application teams, Maintain AD (Group Policies, login scripts, DFS)

Responsible Administrator Red Hat Enterprise 4, Apache, ssh sftp.

Perform system management, performance turning and monitoring

Responsible for third level support On-site/off-site about 8000 employees.

Oversaw Lawson 8.0 systems and responsible for entire ERP administration.

Created user IDs, supported end-users with troubleshooting within Lawson Payroll, HR, Finance and Procurement systems.

Assigned security levels to appropriate end-users in Lawson

Responsible all on-site/off-site Kronos support both Servers and Clocks

Responsible Ansos Nursing Scheduling both Server and Supporting.

Backup, Disaster and Recovery by using ARCserve.

Monitored system effectiveness and performance, identified potential problems and proactively resolved them.

Conducted requirements definition, configuration and installation of complex systems.

Assisted customer in preparing procedures to maximize use of new systems.

Coordinated execution of tests with multiple IS staff and clients.

Tracked and coordinated resolution of problems with staffs and vendors.

Developed and coordinated, comprehensive test plans implemented and adhered to policies, procedures and standards

Prepares Documentation and assures all project documentation is complete, recommends hardware and software standards and configurations, download, interfaces, programs, and reports using standard tools.

Blue Cross Blue Shield 02/98 – 03/00

Senior Programmer Analyst

Engineered unattended NT 4.0 builds for desktop/laptop rollout.

Responsible 20+ OS2 Warp and IBM AIX Unix Client Servers

Responsible for attend meetings and act as a focal point for NT project team for NT deployments throughout Texas and Illinois sites.

Trained the Customer Support Team on NT Workstation installation procedures for standard and customized workstations.

Trained the Image Corporate Training Department on the technical aspects of the workstations.

Answered questions on NT workstations in simple understandable terms for all levels in the corporation from non-technical users to technical developers.

Designed and developed technical training documentation for installing bios and settings, and specialized workstations such as image scanners.

Created documentation explaining morning startup procedures for the server room.

Documented the image systems (Visual Info, Image plus, and Image Capture Facility by providing a system overview; flow charts, and detail information of systems components.

Tested and configured NT Servers for Image Department for a customized claim imaging system

Troubleshot and resolved problems such as TCP/IP connections loss, database connections and multiple NT server connections from both the server and client.

Installed and configured Novell Server for Image workstation builds.

Coordinated the NT rollout of 8000 workstations for approximately one year by the July 1999 deadline. This included testing hardware configurations, base build, and addresses definitions in a timely manner.

Analyzed hardware configurations by reviewing costs versus benefit.

PERSONAL: U.S CITIZEN

REFERENCES: Available upon request

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