Derek Pettit

** ******** ******

Albany, NY *****

518-***-****

ac6lc2@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Working knowledge of Cisco routers (1721, 1841, 2600, 3700, 7200, 7500 and 12000 series) and switches (1900, 2900, 3550, 3560, 5500 and CAT 6500 series) for connectivity between WAN/LAN environments

Working knowledge of testing, configuring and turn-up of 56K, T1, T3, frame-relay, point to point and MPLS circuits

Identifying and troubleshooting network routing (MPLS, TCP/IP, BGP and OSPF) problems as well as FastEthernet (LAN) troubles

Working knowledge of network monitoring, troubleshooting and management tools on a number of platforms including CiscoWorks, HP Openview, Netcool, Tivioli, Remedy and Peregrine Service Center

Desire and ability to learn new technology to accompany my top level work ethic

EMPLOYMENT HISTORY

Insight Global / Bank of America Account 09/2014 to Present

69 State St, Albany NY 12207

IT Consultant – Engineer Financial Center installs for Bank of America

1.Create database records within various platforms

2.Order 64K MPLS circuits from Telephone Companies

3.Generate IP information and register

4.Generate and review 3945 router and 3560 switch configs for install

5.Coordinate and order equipment for third party vendors to install

6.Provide 2nd level support for install troubleshooting

Worked on reviewing firewall rules

Applying and reviewing ACLs in the DMZ environment

Creating and implementing changes for desktop refresh projects

Helix Project – configuring and installing Cisco Nexus 9372 and 3048 switches 100s of servers located in 4 new data centers

HP / Bank of America Account 08/2008 to 9/2014

69 State St, Albany NY 12207

Technical Consultant III – Engineer ATM installs for Bank of America

1.Create database records within various platforms

2.Order 64K MPLS circuits from Telephone Companies

3.Generate IP information and register

4.Generate and review 1841 and other router configs for atm connectivity

5.Coordinate and order equipment for third party vendors to install

6.Provide 2nd level support for install troubleshooting

Provide engineering support for various high level projects

1.Remote ATM Refresh - engineer the router upgrading from 1721 to 1841 platform at numerous remote atm locations

2010 – Refreshed 2600 routers

2009 – Refreshed 1600 routers

2.DVR Projects – engineer for adding 250+ DVRs to remote and banking center atm locations

3.LaSalle Bank – lead engineer for converting 500 newly acquired LaSalle Bank atms to Bank of America standards

EDS / Bank of America (formerly Fleet Financial) 04/2002 to 8/2008

69 State Street, Albany NY 12207

Infrastructure Specialist II - responsible for WAN / LAN voice and data network monitoring and maintenance, document, track and troubleshoot problems from beginning to end

Manage and Troubleshoot ATM machines and Racal Excalibur DAP (CSU)

Vendor management procedures which include dispatching and tracking vendors, escalating vendor problems, providing information to vendor service meetings, and acting as a focal point for vendor maintenance

Work remotely troubleshooting with Field Service and Telco technicians remotely

Support and manage Internet based networks (consumer portals and Homelink – online banking) on the Cisco Content Switched network during maintenance windows

Quality Assurance (QA) – checking the configuration of new devices (routers and switches) prior to release in production environment

Provide engineering support for various high level projects

1.Simon Mall – lead engineer for installing 350+ atms at mall locations throughout the country

2.EPA ATM - engineer to convert 350 competitors atms to Bank of America brand

PSINet 09/2000 to 08/2002

Rensselaer Technology Park, Troy NY 12180

Network Engineer - worked as a member of the Odyssey Project – points of presence (POPs) consolidation

Document and plan schedule using Microsoft Office applications for seamless customer transition

Relocating customer PVCs from existing switch to another switch while coordinating with larger telecom provider

Moving routing statements from one router to another

Provisioner – oversaw end to end delivery of customer circuits, ordering through telecom and testing for connectivity to destination

Coca-Cola Bottling Co. / CCE 09/1994 - 02/2000

38 Warehouse Row, Albany NY 12205

Worked as a merchandiser and account manager throughout the Coca-Cola territory

EDUCATION

CCNA – Cisco Certified Network Associate – Valid 11/14/07 – 11/1/16

CCNA Wireless – CSCO10617911 - Valid 11/1/10 – 11/1/16

CCNA Security - CSCO10617911 - Valid 11/1/11 – 11/1/16

CCNA Voice - CSCO10617911 - Valid 11/1/13 – 11/1/16

Ikon Office Solution – MCSE – Microsoft Certified Systems Engineer – 2000

HVCC – Associates Degree – 9/89 – 6/91

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