Technical Support Quality Assurance
Resume:
John Ramirez
La Puente, CA *****
******@*****.***
I'm a Developer that takes pride and joy when I deliver projects on time and within budget, making sure all commitments
are met, plans and timelines are followed. I enjoy the process. Authorized to work in the US for any employer
Work Experience
Computer Consultant/Administrator
Freelancing - La Puente, CA
September 2001 to Present
Developer
Hemisphere - Auckland City, Auckland
March 2013 to January 2018
Member and often time lead of various development teams. Duties included:
● Developing back-end, middleware, and front-end applications
● Planning, maintaining, and deploying of scalable servers on various platforms and environments
● Creating site layout and UX from design concepts
● Planning of assigned projects while taking into consideration the specifications and research for accurate
estimations
● Expanding my repertoire of languages, APIs, best practices, and methodologies
● Being responsible for all Quality Control efforts before deployment
● Creating and working with video streaming and on the fly encoding solutions
● Preparing detailed documentation of developed features for users IT Specialist
Intelecom - Pasadena, CA
August 2010 to September 2012
Responsible for all IT operations, budgeting, and infrastructure. Limited coding responsibilities. Duties included:
● Overhauling the development team's process that resulted in the increase of achieving deadlines from 0% to
100%
● Analyzing code developed by third party developers to insure quality and security standards were met
● Developing proof of concept of video DRM technology to be used with HTML5 and mobile content
● Instituting Bugzilla as a bug tracking and help desk issue tracking system
● Training company employees on current and new software usage
● Negotiating pricing that resulted in o Reduced software cost by $5000/year o Reduced internet service cost by $40000/year
o Reduced backup service cost by $9000/year
● Implementing and managing migration from o 3com PBX based phone system to a cloud based SIP virtual PBX
o Sprint DS3 to TelePacific DS3
o Hybrid land and digital phone lines for the sales team
● Repairing and maintaining video, audio, and other electronic equipment Incident Manager/Customer Support
Media Temple - Culver City, CA
March 2009 to August 2010
Member of the Incident Management Team: tasked with the daily responsibility of monitoring network activity for possible and actual disruption of service. Duties included:
● Rapid identification and response of service disruption
● Internal and external communication of incident status; including detailed technical explanation of situation
● Recognized for "WOW" customer service delivery on numerous occasions
● Contributed to creation and refinement of team operating procedures
● Handled support requests
Senior Quality Assurance Tester / Burn Lab Coordinator Disney Interactive Studios - Glendale, CA
January 2009 to March 2009
Responsible for operation of the Quality Assurance Burn Lab operations, personnel, and equipment. Duties included:
● Primarily responsible for the management and scheduling of all aspects of the burn lab's operation
● Increased the burn labs efficiency reducing turnaround times from days to hours o Developed scripts and tools in order to increase efficiency of the lab and reduce the need to train Lead and Senior Testers in the use of 1 st Party compiling tools o Automated many of the labs day-to-day operations o Establish new policies and procedures helping maintain the burn lab's efficiency
● Management of build distribution schedule in order to meet test team deadlines
● Troubleshooting and repair of first party equipment Senior Quality Assurance Tester
Disney Interactive Studios - Glendale, CA
December 2007 to December 2008
Responsible for ongoing training and supervision of the QA Testers. Assisting Lead Testers in management of projects, reports, and scheduling of testers. Duties included:
● Commended both quality and quantity of output
● Developed software and scripts to automate some portions of testing process
● Assisted in management and upkeep of project's bug tracking database
● Trained and mentored personnel on department policy, testing approach, and proper bug writing standards
● Assisted with burn lab duties
● Worked with development team to reduce mismanagement of project work time
● Responsible for hand delivering of final product and testing of master copies on location Contract Quality Assurance Tester
Disney Interactive Studios - Glendale, CA
April 2006 to December 2007
Member of project team responsible for finding, reporting and tracking all possible issues with software to meet
roll-out deadlines. Given additional responsibilities in assisting Lead Testers with various duties. Duties included:
● Created, used, and maintained test scripts
● Assisted in managing test assignments
● Multiple project management
● Managed build distribution
Technical Support/Quality Assurance
Novalogic Inc - Calabasas, CA
August 2003 to March 2006
Provided customer and technical support via phone, forums, and email. Member of project team responsible for finding, reporting and tracking all possible issues with software to meet roll-out deadlines. Duties included:
● Designed and developed a user interface and maintained customer key code database and tracking system
● Designed and developed customer CD replacement tracking
● Develop tools to assist in game monitoring and filtering of screenshots
● Maintained an online knowledge base of issues
Education
High school or equivalent
Skills
Bugzilla, Quality Assurance, solutions, Technical Support, testing Additional Information
TECHNICAL PROFICIENCY
● ADO (3 years) ● Linux Administration (13 years)
● ASP (5 years) ● Mac OS X (10 years)
● Agile (5 years) ● Magento (1 year)
● Amazon EFS (1 year) ● Microsoft SQL Server (5 years)
● Amazon RDS (5 years) ● MooTools (1 year)
● Amazon S3 (5 years) ● Moodle (3 years)
● Amazon VPC (5 years) ● MySQL (15 years)
● Amazon Web Services (5 years) ● NAS Solutions (5 years)
● Apache (13 years) ● Networking (10 years)
● Automated Software Testing (4 years) ● Node.js (1 year)
● Blackboard (3 years) ● PC Proficient (20 years)
● Bug Tracking (10 years) ● PHP (15 years)
● Bugzilla (3 years) ● PryoCMS (3 years)
● C# (5 years) ● Quality Assurance (7 Years)
● CGI (5 years) ● React (1 year)
● CSS/CSS 3 (17 years) ● Route 53 (5 years)
● CakePHP (1 year) ● Scripting (15 Years)
● CloudFront (2 years) ● Server and Cloud technologies (10 years)
● DNS (15 years) ● Shibboleth (3 years)
● Drupal (10 years) ● Technical Support (5 Years)
● Elastic Load Balancing (5 years) ● Visual Studio (5 years)
● Git (5 years) ● Windows 2000/2K3 GPO (5 years)
● HTML/HTML 5 (17 years) ● Windows 2000/2K3/2K8 AD (5 years)
● IIS (5 years) ● Windows Administration(10 years)
● JIRA (2 years) ● Windows Servers (5 years)
● JavaScript (15 years) ● Wordpress (10 years)
● Joomla! (7 years) ● Zend Framework (1 year)
● jQuery (7 years)
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