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Help Desk, Active Directory, Customer Service, Remedy, Military

Austin, Texas, United States
17+ per hour or 34,000+
August 09, 2018

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Jack Ames

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Immediate Supervisor: Jonathan Collett 512-***-****

Bartender / Barback

Jan 2017 – Jul 2018


Utilize knowledge of mixed beverages, specialty liquors and craft beers to serve customers. Managed inventory lists and estimate product demand according to seasonal trends and popularity. Maintain appropriate inventory to avoid overage or depleted stock. Prepare orders for multiple vendors’ delivery schedules. Responsible for maintaining cleanliness of the bar and bar tools. Frequently praised for my willingness to go above and beyond the scope of my job duties to make my managing team happy.

Occasionally I fixed Wi-Fi issues, but didn’t take payment for services rendered.

Responsive Services International

Immediate Supervisor: Lex Curry 806-***-****

Systems/Network Assistant, Network Installations, Help Desk

Feb 2016 – Dec 2016


After completing my internship at Responsive Services International, I was offered the position of Help Desk Operator. Within 4 months, I was offered a promotion to Lead Help Desk Operator and Systems Assistant.

As a Systems Assistant, I was responsible for installation and maintenance of switches and also added profiles and assigned / removed permissions within Active Directory.

While working at RSI, my management team frequently complimented my organization skills and exemplary work ethic.

While working at RSI, my clients frequently complimented my response times, how fast I was able to complete a fix action.


Managed Switch maintenance through GUI and command line interface (Dell, Ruckus, Cisco). I worked with permissions and accounts in Active Directory on small and medium sized enterprise environments, server maintenance, switch maintenance, maintained multiple contracts for multiple clients, network installation, troubleshooting various pieces of IT equipment and software, all with minimal supervision and high satisfaction for the company and our clients. I keep excellent records for all work orders and maintenance requests.

As a network installer, I pulled cable, installed switches, installed rack systems, verified network cables and cable drops, crimped Cat6a and Cat5 cables, installed wifi access points, worked 90+ hour weeks for 2 months, and received multiple bonuses for completing milestones and finishing projects.

596th Signal Company - United States Army

Satellite Communications Operator/Maintainer

Clearance: TS-SCI

Sept 2011 – Sept 2015


Supervised, installed, operated and maintained strategic and tactical multi-channel satellite communications ground terminals, systems, networks, communication security and transmission security (COMSEC / TRANSEC) devices and associated equipment.

Operations within the Electromagnetic spectrum include:

Electromagnetic Transmission Principles

Frequency Division Multiple Access

Multiple Frequency / Time Division Multiple Access

Frequency Conversion

Satellite modem menu architectures

Operation of Encryption / COMSEC Devices

Utilized two military grade X-Band satellites and the new WGS-5 satellite which utilizes many other frequency bands including: X, Ka, and Ku-band.


2011-2015 Satellite Communications Operator and Maintainer at Fort Belvoir, Virginia

Real-time and daily ticket updates through Remedy and Master Station Log (MSL).

Performed emergency troubleshooting measures on high value missions under severe pressure including but not limited to: wire tracing, emergency maintenance according to the IETM standards and regulations.

MILSTAR mission setup and maintenance which utilizes TDMA communications.

Briefed high value customers of the value of anti-scintillation, anti-jamming, and hardened communications.

Daily usage of SLM-3650, and the Enhanced Bandwidth Efficient Modem (EBEM)

Performed checks on Strap settings on KIV-7M, KIV-7HS, and KG-175; Performed daily, monthly, bi-annual and annual updates on KIV-7M, KIV-7HS, and KG-175.


Graduated on June 2010 from Vincent Hall Satellite Communications Operator and Maintainer School

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