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Customer Service Manager

Fairfield, California, United States
August 09, 2018

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**** ********** ***** *** *** Fairfield CA - 94533

916-***-**** -


Experienced and committed material manager specializing in warehousing, inventory, property accountability, distribution, requisitions, and disposal. Extensive knowledge of logistics systems, SAP, Microsoft products, and analysis programs to assess supply discrepancies. Other qualifications include:

Property Management

Material Handling

Problem Solving

Project Manager

Customer Service

Material Control

Administrative Support

Data Entry

Quality Assurance


Material Management

Over 10 years of experience in all specialties within the logistics and supply chain career field. Controlled storerooms, tracked recordkeeping, accomplished property accountability, and drove distribution & disposition functions.

Utilizes multiple supply enterprise databases to track, disperse, requisition, account and calculate stock levels for capital assets, communication items, mobility equipment and critical spares.

Uses Microsoft programs such as Outlook for correspondence, Excel for data analysis, Word for transcription and recording, and PowerPoint for presentations.

Reviews and validates asset requirements, purchase orders, allocation and property registers for accounting and the control of budgets and resources.

Uses handheld supply asset tracking system to input inventory records, store property, locate commodities, distribute or relocate items, and create accounting data.

Stock Clerk

Expedites material to support lateral requisitions, customer property demands, and stock re-leveling processes.

Customer Service

Provides customer support to over 1,200 personnel with various logistical issues ranging from acquisitions, supplies research, materials distribution, and asset purchasing.

Shipping & Receiving

Inspects and processes 72,000 inbound assets for military & civilian personnel, vehicles, and aircraft requirements.

Processes outbound commodities to support overseas and national operations, transporting over 37,000 repairable parts for obligaions, overhaul and evaluation.

Education & Training

EKG (Electrocardiogram) Course: CALSTATE, (April- June 2007).

First Aid/CPR/AED Certification: American Red Cross Concord Center (Jan 2007)

Forklift Driver Certification: Worldwide Educational Services (2005)

Process Plant Operator: Richmond Adult Education Center (1995)

Computer Business Skills Training: Martinez Adult School (1990-1994)

General Education: Diablo Valley College (1986-1989)

High School Graduate: John Swett High School (1982-1986)

Superior Group San Jose CA 95134 November to Present

Stock Clerk

The Stock Clerk receives, stores, and issues equipment, materials, supplies, merchandise, foodstuffs, or tools, and compiles stock records of items in stockroom, warehouse or storage yard.

This worker sorts, or weighs incoming articles to verify receipt of items on requisition or invoice, examines stock to verify conformance to specifications, stores articles in bins, on floor or on shelves, according to identifying information, such as style, size or type of material, fills orders or issues supplies from stock, prepares periodic, special or perpetual inventory of stock, and requisitions articles to fill incoming orders.

This worker also compiles reports on use of stock handling equipment, adjustments of inventory counts and stock records, spoilage of or damage to stock, location changes, and refusal of shipments, may mark identifying codes, figures, or letters on articles, may distribute stock among production workers, keeping records of material issued, may make adjustments or repairs to articles carried in stock, and may cut stock to site to fill order.

R & D Technical Services San Ramon CA 94583 June 2017 To August 2017

Inventory Control, Kitting and Shipping & Receiving

Performs all production of job kitting, inventory cycle counting and controls of all inventory. Utilizes inventory control software and maintains accurate inventory counts .Provid updates and / or shortage information to Purchasing, Sales and other, as required. Pull, pack and ship finished goods. Report and replace any defective item prior to packing. Verify accuracy of orders by matching them with quantities and type. Assembles wooden or cardboard container. Operating forklift. Handle space arrangements for incoming shipments in the storage area.

Insight global / Avrs/Cdk Global Petaluma Ca. 94954 August 2016 To June 2017

Material Handler / Inventory Control Specialist

Primary duties include shipping, receiving from Ups and Fed Ex, packaging cycle counting, and most of all, strong Customer Service. Accuracy, punctuality, and attention to detail are required. Must be able to sit and stand for long periods of time with the ability to lift 50+ lbs. Driving forklift, Inventory Control

Hinata Hibachi & Sushi Fairfield Ca 94533 January 2016 – August 2016

Dishwasher / Stocker

Pre Wash assorted dishes and glasses. Place in industrial dishwasher. Sort and distribute glasses and dishes back to there locations. Sweep & mop as needed. Empty garbage and break down boxes.

Cycle Gear Distribution, Benicia, Ca. 94510 August 2007-February 2016 Warehouse Clerk Shipping/Receiver : Responsible for picking and packing merchandise, cycle counts, receiving merchandise from UPS and Fed Ex, And numerous other fright company’s, loading and unloading trucks, supervising, driving forklifts, Lift truck driving walk & rider, making calls for trailers for shipping merchandise, entering data into computer to transfer merchandise from warehouse to the store.

Procurement Services Associates, Pleasanton, Ca. January 2007- February 2007

Inventory Clerk:Support Buyers, responsible stocking shelves, inventory and replenish stock as needed, assist buyers in preparing purchase orders.

WIS International, San Diego, Ca. March 1996 - August 2007

Crew Manager/ Inventory Specialist: Inventory control for leading retailers including Target, Mervyn's and K-Mart. Utilized data entry skills and numerical reasoning to input prices and UPC numbers. Transported merchandise as needed to various job sites. Supervised groups of people. Interfaced with key management to problem solve and meet company deadlines.

Good Guys Distribution Center, Hayward, Ca. 1995 - 1996

Merchandise Handler: Organized and tracked all warehouse inventory. Operated forklift. Prepared and inspected shipments. Loaded and unloaded trucks.

Concord Hilton, Concord, Ca. 1987 - 1995

Baggage Handler: Assisted hotel guests with luggage. Provided security of personal possessions. Educated travelers on local points of interests and restaurants and other area attractions

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