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sfdc

Location:
Beaverton, Oregon, 97005, United States
Posted:
August 09, 2018

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Resume:

MONIKA

E-mail: ac6l55@r.postjobfree.com:ac6l55@r.postjobfree.com

SUMMARY:

Salesforce Certified Developer (DEV 401) with Overall 7+ years of professional Software Development Experience with strong Object-Oriented Analysis, Designing and Programming skills including 5+ years of experience in Salesforce CRM platform with proficiency as a Developer& Administrator.

Experience in designing of Custom Objects, Custom Fields, Picklists, Page Layouts, Workflow Alerts and Actions, Validation Rules, Dashboards, Email Services and Custom Tabs.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Created Queues, Public Groups and Roles to distribute user rights and functionality.

Wrote Visualforce pages to provide UI to the custom objects.

Hands on experience in SFDC development using Apex classes, Triggers, Controllers, Controller Extensions, Components, Testing, Application Design, Communities, Force.com IDE, Eclipse with SOQL, SOSL and Force.com plug-in.

Expertise in working on APEX Web Services API, Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows via customization.

Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce Custom Objects, Junction objects, Master-Detail relationships and Lookup relationships.

Experience in implementing Security& Sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

Strong Knowledge in AppExchange Applications for integrating with third party applications.

Experience in migration applications from Sandbox to Production using Force.com IDE and Salesforce.com changeset.

Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for Data Migration and management in bulk.

Proficient in dealing with the functionalities related to the Service Cloud and Sales Cloud.

Developed and worked on different Salesforce.com environments such as Sandbox and Production Environments.

Skilled in understanding and implementing the new salesforce Lightning Experience.

Experience in Web technologies including DHTML/HTML, XML, UML, JSP, SQL and JavaScript.

Manage and configure Salesforce for outlook, Chatter, Salesforce DX tools and Salesforce Mobile Apps.

Excellent analytical, de-bugging skills and documentation skills.

Experience in Object Oriented Languages like C++, Java, J2EE, JSP and Servlets.

Created Permission Sets against Profile level CRUD and Field permissions and associating it to right users.

Knowledge in WebServices Synchronous & Asynchronous.

Significant experience in issue resolution, Knowledge Articles, client communication and reporting.

Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.

EDUCATION:

Bachelor’s Degree in Information Technology, JNTU, India

CERTIFICATION:

Salesforce.com Certified Developer (DEV-401)

Salesforce.com Certified Force.com Administrator(ADMIN-201)

TECHNICAL SKILLS:

Salesforce Technologies:

Apex Language, Classes, Triggers, SOQL, SOSL, Visualforce (Pages, Components and Controllers), Apex Data Loader, S-Controls, lightning component, Apex Web Services, Dashboards, Custom Objects.

Salesforce API Tools:

Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com, Data Loader, Force.com Migration Tool, Foorce.com Platform.

Languages:

Apex, C, C++, Java, PL/SQL, UML, HTML

Databases :

MS SQL Server, MS Access Oracle Applications.

Operating Systems:

Windows NT / 2000 / Vista, Windows Server 2000/2003/2008, UNIX.

Java Technologies:

Java, Servlets, J2EE, JDBC

Web Technologies :

XML, HTML, DHTML, CSS, JavaScript, JSP

Other Tools:

MS Office Suite, Eclipse, SQL Enterprise Manager, SQL Query Analyzer, MS Visio, MS Project

PROFESSIONAL EXPERIENCE:

Client: Nike, Inc., Hillsboro, OR March 2018– Till Date

Role: Salesforce Developer/Admin

NIKE, Inc. designs, develops and markets athletic footwear, apparel, equipment, and accessory products for men, women, and children. The company sells its products worldwide to retail stores, through its own stores, subsidiaries, and distributors.

Responsibilities:

Performed detailed analysis of business and technical requirements and created solutions for implementing new business ideas.

Worked on various Salesforce standard objects like Accounts, Contacts, Leads, Campaigns, Reports, Opportunities and Case Management.

Involved in Design and development of Workflow rules, triggers, validation rules, Profiles, Formula Fields, Custom Settings, Visualforce Pages, Batch Apex, Apex classes, Controllers and Controller Extensions to drive the functionality.

Created Email Templates, Auto response Rules and Multi-Step Approval Processes as per the requirements and defined approval actions on them to automate the processes.

Used SOQL & SOSL for data fetching and manipulation needs of the application using platform database objects.

Created many Data Extensions and Trigger Sends in Marketing Cloud to accommodate custom scenarios.

Created email templates using AMPscript to get data from Data Extensions.

Integrated Salesforce with AWS through mediator service using REST API and used HTTP callouts to retrieve defective Images/files from AWS.

Integrated Salesforce with external systems using SOAP and REST API.

Developed and configured various Custom Reports, Dashboards and Analytic Snapshots for different user profiles based on the need in the Organization.

Customized Dashboards to track usage for productivity and performance of sales teams.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Client: Phillips 66, Bartlesville, OK April 2016– January 2018

Role: Salesforce Developer/Admin

Phillips 66 is a growing energy manufacturing and logistics company with high-performing Midstream, Chemicals, Refining, and Marketing and Specialties businesses.

Responsibilities:

Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, objects, and reports) to meet business requirements.

Configured the Salesforce.com environment.

Key role in gradual transition of company application from Salesforce Classic to Lightning Experience.

Worked on Lightning Process Builder to consolidate existing workflow rules.

Developed Apex Classes, Controller Classes, Controller Extensions and Apex Triggers to implement the business logic as per the requirements.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Took the responsibility of writing Test Classes for every Apex Class.

Developed Visualforce page using the extension controller according to the client’s requirement.

Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Build reusable lightning components, and customized Salesforce1 mobile app using Lightning component framework.

Experience working across various SFDC implementations covering Sales Cloud and Service Cloud.

Created Workflow Rules, Visual Workflow and defined Related Tasks, Time Triggered Tasks, Email Alerts, filed updates to implement business logic.

Responsible for all the activities related to configuring Data Loader, uploading data in csv files into salesforce.com, checking for the correctness of the data.

Used Field-Level Security, Profiles along with Page Layouts to manage access to certain fields.

Worked on salesforce communities to interlink sales teams directly with channel partners.

Identified and created Picklists, dependent picklists, Lookups, Master Detail relationships, Validation and Formula Fields to the Custom Objects.

Created various profiles and configured the permissions based on the organizational hierarchy requirements.

Hands on Experience with creating builds, deployments using change sets and Eclipse.

Created email Templates, Approval Processes, Approval Page Layouts and defined Approval Actions on them to automate the processes.

Provided Custom Reports, Report Types and Dashboards to support the needs of the users and executives.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Client: Phillips 66, Bartlesville, OK January 2014– March 2016

Role: Salesforce Developer/Admin

Phillips 66 is a growing energy manufacturing and logistics company with high-performing Midstream, Chemicals, Refining, and Marketing and Specialties businesses.

Responsibilities:

Configured the Salesforce.com environment by implementing workflows, process builders, flows, objects and reports.

Applied Salesforce Object Query Language with consideration to the Governor Limits imposed by Salesforce for manipulating the data in various different applications.

Worked on Packaging and Deploying applications form sandbox to other environments.

Migrated consistently to Lightning from Classic to make sales reps find Just-In-Time information about customers and prospects.

Managed API integrations and Web Services.

Implemented Salesforce Lightning Components for small set of users within the organization.

Used Lightning process builder for visualizing and creating automated business processes.

Developed various Batch Classes and scheduled using Apex Schedulable classes.

Designed and developed Triggers, Apex classes, Visualforce Pages and Test classes for the integration module specific to business requirement.

Configured/Integrated Git-GITHUB version control system for better team collaboration and smart backup, results in technical source code in a centralized repository.

Implemented Case Management by creating record types specific to the user groups, assignment rules, escalation rules, case templates, workflow rules and action etc.

Worked on Sky Visual Editor and Auto Rabit tools.

Implemented Service Cloud including Service Console, Customer Portal, Communities, Case Feed, Knowledge Base and Entitlements.

Worked on ANT migration tool and Jenkins to automate development workflow for continuous deployments.

Designed Workflows, Formula fields, relationships, picklists, validation rules, Assignment rules, Approval Process.

Developed several Custom Reports and Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Client: North Texas Specialty Physicians, Fort Worth, TX November 2013 – December 2014

Role: Salesforce Developer

North Texas Specialty Physicians, an independent physician association, exists to support the success of the more than 900 primary care and specialty physicians in our network. NTSP provides the business services, analytics and clinical support tools that enable member physicians to maximize performance and deliver superior care to more than 15,000 patients every day.

Responsibilities:

Designed, implemented and developed the Custom Objects, Page layouts, Custom Tabs, Components to suit to the needs of the application.

Developed Workflow Rules, Time Triggered workflows for various business requirements.

Performed Data Migration from MS Outlook, Excel to Salesforce.com using Data Loader.

Implemented web based Case management automation – Web to Case

Implemented Email-to-Case using XML.

Implemented picklists, dependent picklists, Lookups, Junction Objects, Master Detail Relationships, Validation, Communities and Formula Fields to the custom objects.

Implemented Apex Classes & Triggers and linked them to manage the Workflows Implemented in the system.

Created Visualforce pages and Visualforce components to achieve custom functionality.

Created Custom Controllers implementing complex code for retrieval from Salesforce to Visualforce pages.

Written Test methods and Test cases with code coverage of more than 80%.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolution.

Used Field-Level Security, Profiles and audit trail setup to ensure that Protected Health Insurance data (PHI) is only shared with authorized persons as per requirements.

Created various Reports (summary reports, matrix reports, Pie charts), Dashboards and setup report folders to authenticate users based on their profiles (permissions).

Used the Sandbox for testing and migrated the code to the deployment instance after testing.

Created user Roles and Profiles, Security controls and shared settings.

Implemented Approval Processes to ensure proper authorization in the high-stakes environment of capital management.

Hands on Experience of Salesforce Web Services API like REST, Bulk & SOAP.

Managed Users, Hierarchical Roles, Communities, Profiles and Security Controls.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Client: Olympus Corporation of the Americas, Center Valley, PA April 2013 – October 2013

Role: Salesforce Developer

At Olympus, we are passionate about the medical technologies, microscopy, industrial solutions, cameras and audio products that we bring to the world. We are truly proud of the way they positively impact people’s lives.

Responsibilities:

Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.

Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.

Manage Users, Public Groups, Profiles, Communities and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.

Responsible for the creation of custom Apps and Reports using the Salesforce CRM cloud computing model.

Written SOQL queries against force.com API.

Used Force.com Eclipse IDE plug to develop the classes and triggers.

Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Implemented Service Cloud.

Coded APEX triggers and s-controls, created rule based automated workflows.

Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.

Generated different reports like standard, summary and matrix.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Salesforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP

Client: Wellsfargo, San Francisco, CA June 2012– March 2013

Role: Salesforce Developer/Admin

Wells Fargo is a Financial Services holding Company, needed a CRM solution to improve sales process and facilitate tracking and sharing of information across diverse business groups.

Responsibilities:

Interacted with various business User groups for gathering the Requirements for Salesforce implementation and documented the Business and Software Requirements.

Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.

Implemented Service cloud and Communities.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom Tabs, Components to suit to the needs of the application.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

Develop Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

Created Custom Objects and defined Lookup and Master-Detail Relationships on the objects. Also created Junction objects to establish connectivity among objects.

Created the workflows for automated Case routing, Case escalation and alerts. Workflows ensure unresolved cases are escalated based on company priorities.

Implemented Customer Portal to provide an online support channel for the customers allowing them to resolve their inquiries without contacting a customer service representative.

Used the Sandbox for Testing and Migrated the code to the deployment instance after testing.

Proficient in using Eclipse based Salesforce.com IDE (Sales Cloud) to develop and deploy force.com software.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Workflow& Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows Vista.

Client: United Health Group, Boston, MA November 2011 – May 2012

Role: Salesforce Administrator

UnitedHealth Group Inc. is a diversified managed health care company. United Health Group implemented Salesforce CRM Application to consolidate sales management for all the regions and to provide customized solutions to the Sales team to keep track of their customers, their contact information and their opportunities in Pipeline.

Responsibilities:

Prepared specifications for system enhancements and customization.

Data Integration with existing legacy system.

Created Custom Objects, Tabs and Page Layouts as per the requirement.

Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.

Implemented picklists, dependent picklists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.

Used Analytic Snapshots for bi-weekly reports.

Developed various Visualforce pages for different modules in the applications.

Designed Workflows, validation rules, Communities, Assignment rules, Approval Process.

Generating Web-to-leads, Web-to-cases and Email-to-case.

Implemented Self-Service Portal and helped users in resolving ticketing issues.

Assigned Profiles and Roles to users as per the organizational requirements.

Environment: Saleforce.com platform, Force.com Sites, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Client: Visual Soft, Hyderabad, India August 2010– September 2011

Role: Java Developer

The WTS project is initiated by the Quality department of Aegis as an internal requirement to track the reporting of the software developers and capture the metrics there by and analyze the same for the future requirements as part of quality function.

Responsibilities:

Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.

Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition

Designed and developed web pages using JSP, HTML and used JavaScript for client side validation

Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.

Developed data model and stored procedures.

Developed Servlets to process update information.

Used JDBC for communicating with the database.

Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Servlets, Java Beans, MVC, Weblogic8.1, JavaScript, ORACLE8i, HTML, DHTML, XML, Windows XP.



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