Experienced Receptionist

Lynna Pham

***** ****** ****** *****, *******, Texas 77083

Cell: 281-***-**** Email: ****.*****.**@*****.*** Education

Johnson County Community College Overland Park, KS Undergraduate Expected: May 2020

Experience

Office Depot Lawrence, KS

Sales Consultant / Cashier March 2016 – June 2018

• Direct customers to proper departments and associates to ensure accurate information

• Answer questions and transfer customers over the phone

• Request surveys of satisfied customers

Pioneer Ridge Independent Living Lawrence, KS

Concierge February 2017 – September 2017

• Assist and provide support for administrative staff in relation to residents and families

• Interact with residents to ensure comfort and satisfaction

• Provide tours and answer general questions to families and potential residents Academic Achievement and Access Center (KU) Lawrence, KS Receptionist-Work Study September 2013 – May 2015

• Manage calendar for 10 full-time professional staff, including scheduling appointments

• Organize forms for prospective and current students registered with the office

• Provide excellent customer service by addressing questions and concerns from clients

• Handle and transport exams and classified documents to proper destination Halliburton Houston, TX

Intern September 2012 – July 2013

• Assist Senior Administrative Specialist with general supporting tasks for other employees

• Verify specific documents corresponding with a master spreadsheet before physical filing

• Assist in organizing information and training materials for a training session

• Create spreadsheet form recording training room survey results

• Review financial reports and timesheet records for department administrator Training

Pioneer Ridge Independent Living Lawrence, KS

Concierge Server Bartender Lead Server

• Train in basic serving etiquette, register charge system, main and side duties

• Learn recipes and pour techniques for house drinks

• Familiarize with emergency procedures and protocol in elderly community Genesys Works Houston, TX

Finance Program

• Train in basic skills with Microsoft ExcelC

• Receive training in customer service support and protocol

• Polish communication and social skills for professional settings

• Improve business impressions and etiquette for business meetings

• Receive basic training in accounting

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