JERRY ABERNATHY

***** **** ******* *******, ******** 20148

703-***-**** ac6l26@r.postjobfree.com

Accomplished IT Specialist with expert-level knowledge of networking and data transmission technologies including Ethernet, Optical Carrier, SONET, DWDM, and wireless technologies. Over 10 years of experience providing companies with the highest-quality installations, maintenance, and troubleshooting methodologies. Excellent task management skills with the proven ability to deliver complex installation tasks on time and on budget, ensuring changes in the network configuration are properly planned and implemented. Highly-developed on-site management capabilities combined with demonstrated success providing proactive support designed to minimize network disruption and increase customer satisfaction.

Core Competencies

Network Administration Network Security Project Management

Customer Service Driven Vendor Management Network Operations Support

Rack and Equipment Installation Host and Application Configurations Optical

Remote Network Management Link Validation Testing

PROFESSIONAL EXPERIENCE

AMAZON WEB SERVICES, Manassas, Virginia 2017 - 2018

Network Technician 2 (Network Scaling)

Responsible for managing capacity and sustaining related projects throughout the data center. Managed server upgrades, integration, rebuild and other projects as required. Deployed large scale networks in an enterprise data center environment. Implemented, deployed, and supported network hardware configurations, including routing and switching platforms. Performed physical server builds and decommissions as per SOPs, performed QA on builds, and completed deployment documentation in appropriate systems. Successfully completed major network upgrades on core racks. Quickly and accurately deployed data center network capacity and cloud infrastructure utilizing a solid understanding of servers, switches, routers and various networking devices; from both a hardware and software perspective. Provided accurate and detailed logs within the ticketing and messaging systems for callouts and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of supported equipment, processes and teams. Expert knowledge of systems and network development life cycle principles and methods to design, develop, implement and maintain network tools that ensure the integrity, reliability, and accessibility of systems and data throughout the systems life cycle in order to evaluate, design, install and monitor network systems. Implemented process improvements and best practices within data center operations. Experienced in executing configuration and troubleshooting scripts and utilizing network access protocols that enabled customers to gain local and remote access. Communicated complex technical requirements both orally and writing to technical and non-technical personnel, in a clear, logical and concise manner. Provided reports to senior management on complex issues and process improvement. Assisted in the development, implementation, and installation of large technology projects. Worked with an internal high-level support team for server and network troubleshooting and maintenance.

VERIZON COMMUNICATIONS, Stafford, Virginia 2016 - 2017

Network Field Technician

Performed technical duties daily utilizing 15 years of telecommunications and computer networking experience to resolve various and sometimes difficult network problems. Responsible for the installation, monitoring, testing, maintenance, repair and removal of telecommunications and associated electronic equipment. Performed testing using testing devices that test voice, data, and video circuits utilizing copper, fiber, or wireless transmission. Accurately performed fiber cross connection between fiber optics network and customer premise or other network devices. Professionally installed, and configured LAN/WAN internetworking hardware components to meet engineered specification and customer expectations. Troubleshot IP Telephony, fiber optics and Ethernet transmission issues so that network performs without interruption. Maintained new and existing circuits through troubleshooting methodologies and fault isolation techniques. Provided advice and assistance to customers, often troubleshooting complex problems; and provided support in a manner that minimized interruptions in customers' ability to carry out critical business activities. Evaluated and provided feedback on new tools and trends in the customer support field such as browser-based and speech-enabled customer support services. Documented all work and related tasks onto an online ticketing system.

VITAL NETWORK SERVICES / BRIGHTHOUSE NETWORKS, Tampa, Florida 2012 – 2014

Network Operations Center (NOC) Technician

Functioned as the initial point of contact in alert response and incident/problem resolution. Logged into client’s routers, switches, and access points to verify and troubleshoot various network related issues. Troubleshot network connectivity issues, routing, DNS, DHCP, authentication, and ACLs. Utilized network monitoring tools for identifying the source of incidents and issues, including hardware, application and/or device performance degradation or unavailability of devices. Recognized and appropriately escalated client issues to proper resources in the event a resolution could not be reached, including providing detailed and immediate notification and updates to key individuals/groups affected. Documented troubleshooting steps and results within ticketing system in a concise and detailed manner and ensured prompt resolution regarding customer reported service issues. Directly interacted with customers, vendors and other departments. Provided technical support and expertise in resolving complex customer issues. Engaged new employees and coworkers in process improvement by empowering them to discuss and implement changes leading to high morale and continuous process improvement.

SAGO NETWORKS, Tampa, Florida 2012

Network Administrator/Data Center Technician

Performed Windows OS installations and upgrades in an enterprise environment. Utilized Windows Server Update Services to manage and deploy software patches. Provided advice on network/server and transport systems installation and provisioning procedures. Provided information and data on special equipment and systems in support of special projects. Provided guidance and assistance to subscribers and/or users concerning network/server upgrades and/or special requirements. Coordinated the development of specifications for large data communications systems serving a variety of computers and terminals in an industrial type of operation. Exercised approval/disapproval/modification responsibility for requests from communications customers/subscribers for standard Local Area Network service additions or modifications. Conducted testing to insure operability, efficiency, and compliance with existing network security standards. Knowledge of the requirements analysis process to evaluate and define the need for new or enhanced systems security measures. Knowledge of internet technologies to develop systems security programs that are applicable to web-based systems and programs. Knowledge of information security reporting procedures in order to ensure the proper coordination of investigations. Knowledge of network operations and protocols to provide advice and guidance in the implementation of security policies and procedures in the development and operation of network systems. Knowledge of systems security certification and accreditation requirements and processes to ensure systems compliance with requirements.

VERIZON COMMUNICATIONS, Fairfax, Virginia 2000 – 2011

SONET Engineer (2004 – 2011)

Served as the focal point, senior technical expert/advisor, and key Network Engineer responsible for planning, directing, conducting, coordination, and advising on projects and programs of broad scope and unusual complexity involving enterprise telecommunications networks, systems engineering and technical integration in Verizon telecommunications systems including, but not limited to, IP networks, data centers, and data and voice services. Performed advanced hands-on technical skills associated with the configuration, installation, testing, and troubleshooting of enterprise level routers, switches, firewalls, servers, and other associated IP network systems and components. Maintained theoretical and hands-on knowledge and skills comparable to the Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Administrator (MCSA), or equivalent technical proficiency level. Maintained and performed working, hands-on knowledge and experience with the configuration, installation, testing, and troubleshooting of standard/common Campus Area Network (CAN) and Wide Area Network (WAN) IT equipment and technologies from major vendors such as Cisco, Juniper, Brocade, Dell, Microsoft, VMware, and their respective equipment platforms. Performed applied research, analysis, and engineering in support of technical projects. Developed and delivered network and system engineering and implementation documentation and plans such as System Design Plans, Engineering Implementation Plans, Installation Plans, System Acceptance Plans, Migration/Cutover Plans, rack elevation drawings, cost estimates, list of materials, etc. Participated with and provided expertise to program and project managers, senior leaders, and hardware and software developers, technical staff and policy makers within Verizon.

Central Office Technician (2000 – 2004)

Planned and implemented the installation, operation, and maintenance of information processing systems and DWD Multiplexers for Verizon’s Fiber Optic Network. Supervised team members charged with the operation of large and small electronic node switches, configured information processing equipment, and provided in-depth troubleshooting for complex system faults and software bugs. Compiled production data and submitted consolidated logistics and system status reports to managers.

•Earned personal recognition from the Vice President of Network Operations for leading the team credited with installing dozens of OC-48 and OC-192 rings several months ahead of schedule.

•Wrote program operation manuals and technical documents for the SONET team, supplying less experienced technicians with the support necessary to quickly get systems up and running.

•Acted as Senior Operator and Systems Administrator for SONET computer systems.

RDR INC., Newington, Virginia 1999 – 2000

Logistics Specialist

Managed the receipt, storage, and shipment of high-tech, hazardous, and classified information and equipment for the United States Department of State. Inspected and evaluated inventory activity, directing changes to authorized stock levels, and initiating action for the disposition of excess equipment. Prepared accounting information ensuring proper payments were sent to customers. Determined freight classifications, analyzed operational data, and directed personnel in the establishment and maintenance of supply and inventory management functions. Reduced material cost through the redesign or elimination of obsolete packaging materials. Established standard operating procedures for the Logistics Department, ensuring the company’s compliance with State Department policies and regulations.

UNITED STATES ARMY, Fort Polk, Louisiana / Wurzburg, Germany 1992 – 1999

Office Manager / Motor Transport Operator

Oversaw administrative functions for busy G-1 office. Planned and organized schedules and procedures and managed the operation of all office equipment. Directed the storage, disposal, and disposition of classified documents. Reviewed internal personnel files in order to determine military education requirements. Provided transport for Command Sergeant Major throughout Germany.

EDUCATION AND TRAINING

Bachelor’s Degree in Information Technology, Cyber Security – Fall 2019

Stratford University Woodbridge, Virginia

CCNA Security, Cisco Cyber Security Veterans Training - Current

CompTIA Network +, Security + Certification Training

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