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Active Directory Technical Support

Saint Charles, Missouri, United States
August 09, 2018

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Jibril Anifowoshe

*** ************* *****, ***** *****, MO 63o31



IT specialist with 5+ years of extensive demonstrated professional experience in information technology and Economics. Areas of expertise and interests include and not limited to, IT Support Analyst – Project Manager - Help Desk – Consultant – Office Assistant - Computer Technician/Support – Network Administration – Operating system - software – Website development & management – Social Media expert – Design. ETC. T E C HNICAL S K I L L S

IT Support Analyst: Utilizing the following as needed, Active Directory, Exchange Management, Kronos, Citrix, SCCM, Oracle, Cisco, LogMeIn, Service Now, SharePoint and many more.

Computer Technician/Support: Troubleshooting, Maintaining and repairing devices.

Network Administration: Highly proficient with LAN, VPN, DHCP, TCP/IP and VLAN

Security: Highly proficient with both software and hardware firewalls, Antivirus software, and mitigation procedures.

Active directory: Highly proficient with using Active Directory as a mechanism for centralized desktop management.

Operating Systems: Windows XP, Vista, Win 7, 8, 10, Window Server 2012, Microsoft Exchange Server, Linux and Mac OS.

Softwares: Highly proficient with the following to name a few: Microsoft Office, Photoshop, After Effect, Adobe Audition, Premiere Pro, Nova Ticketing Software, Service Now Ticketing Software, Lockout station software, KeePass, Cisco Agent, Cisco IP Communicator, Oracle, LogMeIn, Exchange Management console, Kronos, Citrix Director, Windows PowerShell, Nuance, Adobe Acrobat, CheckPoint EndPoint Security, Microsoft Teams, Sharepoint, Media players, AD Photo Edit, and more.

Coding and Computer Language Proficiency: Bash scripting, Shell scripting, C++, Java & HTML experienced. P R O F E S S I O N A L E X P E R I E N C E

TKC Holdings, Inc. Creve Coeur, MO

IT Support Analyst (April. 2018 - Present)

Utilizing Active Directory for group policy, password reset, account creation, modification, permissions and more.

Utilizing Exchange for Mailbox creation, modification and granting accesses to mailboxes.

Performing cross-forest outlook configurations.

Supporting Citrix for certain region as needed.

Supporting Oracle and maintaining its privileges.

Setting up Cisco phones, Voice mails and Softphones.

Utilizing LogMein as a medium of remote support for thousands of clients.

Managing Kronos timesheet for thousands of employees and providing support such as resets and accesses.

Formulating action plans for disaster recovery strategies and resolutions on customer servers and client workstations.

Completing miscellaneous projects/duties as assigned by the IT Directors.

Training KCN customers at customer facilities nationwide on the use of KCN systems products.

Deploying packages using System Center Configuration Manager. (SCCM)

Providing phone support services to customers and Regional KCN Staff.

Upgrading and maintaining KCN systems deployed to customer sites and regional distribution centers.

Providing systems integration projects from initiation to completion.

Utilizing service now ticketing system for Help Desk and Service Management processes.

Responsible for 24/7 on-call phone support services on a weekly rotating basis.

Ensuring proper documentations of all services, configuration, and upgrade activities as specified by the IT Director.

Providing customer services and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and co documentation of variety of computer and software technologies. Jibril Anifowoshe

744 Mediterranean Drive, Saint Louis, MO 63o31


Hello Tech, On-Demand, MO

IT Field Technician (July. 2017 – Present)

Providing technical support on demand, in home, or at a specified location.

Maintaining a large array of clients covering over 50 miles.

Facilitating the Installation of computers, modems, wireless routers, file servers and printers.

Working with with elderly clients & explaining how all of their devices work in their home and on their network.

Configuring file and folder Security settings to protect data across local area networks.

Various levels of hardware installations and configurations, software repairs and installations which incudes & not limited to, data backup and recoveries, viruses removals, fixing connection issues, HDD partitioning, recovery disc creation, browser repair and installations, performing updates/updates fixes, registry key fix, bios recovery/update, command prompt code. ETC

Answering questions, providing technical advices, as well as performing client education upon the completion of the repair procedures.

Department of Information Technology, Clayton - St. Louis County, MO IT Intern (Oct. 2017 – April 2018)

Identifying computer hardware & software problems, then formulating appropriate solutions, as well as applying fixes.

Imaging brand new laptops, desktops and tablets using WDS server.

Appending DNS suffixes on all devices.

Installing Kace packages, Citrix, Tyler cashiering and many other specified software.

Ensuring that all new computers are on the appropriate domain and given the appropriate permissions.

Naming devices according to its department, and regulating the OU in Active directory.

Repairing all computers infected with spyware, malware, and other viruses.

Documenting computer inventories.

Performing governmental monetary research, and then submit findings to CSO. Geek Squad, Bridgeton, MO

Advance Repair Agent (Jan. 2016 – May 2017)

Accurately diagnosing and repairing computers and other consumer’s electronics, which include advance Level Hardware repairs, installations of HHD, Ram, Graphics card, Power supply, Fan. Keyboard, optical drive. ETC

Providing robust software solutions as needed, which include advance Level Software repairs, viruses removals, fixing connection issues, HDD partitioning, recovery disc creation, browser repair and installations, performing updates/updates fixes, registry key fix, bios recovery/update, performing reset using partition or recovery media disc.

Providing Advance level diagnostics, Data Backup, OS installation and Recoveries.

Servicing client’s devices to align with their definition of fix.

Configuring Firewall on both Win OS and Mac OS.

Utilizing Nova ticketing software to attend to clients technological needs. Geek Squad, Bridgeton, MO

Consultation Agent (Oct. 2014 - Jan 2016)

Providing Entry-level repairs, installations and recoveries.

Providing solutions and managing the check-in and checkout experiences of the clients. Jibril Anifowoshe

744 Mediterranean Drive, Saint Louis, MO 63o31


Providing technology coaching to the sales team.

Demonstrating knowledge of services, technology and business group strategies in partnership with the sales team, as well as ensuring that no client is ever left unserved or underserved. Tafari Group INC., Atlanta, GA

Computer Technician (Dec. 2013 – Sept. 2014)

Providing quality technical support by Installing software programs.

Providing Technical support via phone & email.

Installing VPN software on devices to ensure a safe transfer of data on the network.

Monitoring system alerts and notifications, and respond accordingly through service tickets, as well as supporting customers having data connectivity issues.


University of Missouri St. Louis St. Louis, MO

Major: Economics

Minor: Cyber Security

Grad. Date Dec. 2018

St. Louis Community College St. Louis, MO

Major: General Studies with Emphasis in Computer Science Grad. Date Dec. 2015


Sharon G Levin Economics Scholarship University of Missouri St. Louis

Degree Completion Scholarship University of Missouri St. Louis

Stay In School Scholarship University of Missouri St. Louis

Access Missouri Scholarship Award University of Missouri St. Louis

Alpha Phi Alpha Fraternity, Incorporated President (Alpha Eta Chapter)

Alpha Phi Alpha Fraternity, Incorporated Associate Editor of the Sphinx (Alpha Eta Chapter)

Alpha Phi Alpha Fraternity, Incorporated College Brother of the Year Award

Multi Greek Council (MGC) President (University of Missouri-St. Louis)

SGA President’s Board of Advisor University of Missouri St. Louis

Associated Black Collegians University of Missouri St. Louis

Geek Squad Platinum Certified Agent

Microsoft Corporations Microsoft Windows 10 Official Beta Tester

St. Louis Community College E-board & Tech leader for St. Louis Community College

St. Louis County Library Volunteer

Beyond Housing Volunteer (Pagedale Missouri)

Urban Harvest Volunteer

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