Customer Service Microsoft Office

Objective: Upcoming Information Systems graduate with proven practical knowledge seeking entry level IT position in the information technology or information systems field that will allow me to put my theoretical knowledge into application.

TECHNICAL SKILLS

Programming and Scripting Languages

Programming Languages: Familiar with Java, C#, HTML, CSS, JavaScript and PHP

Scripting Languages: Linux Bash, mysql

Operating System Experience

Familiar with Linux (Ubuntu)

Windows (98, 2000, XP, Vista, 7, 8 and 10)

MacOS (El Capitan, Yosemite, Sierra, High Sierra)

iOS

Software Packages

Microsoft Visual Studio with C#, NetBeans, Eclipse, Open Source Tools (Editors), Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft OneNote, PuTTy, Microsoft Office 365, Sublime, OneDrive, JIRA

Familiar with Hyper-V, VMware, Active Directory

Networking

Familiar with Cisco Meraki cloud networking, Cisco AP configuration, Cisco Meraki, SSH, DHCP, Cisco AnyConnect

Other Skills

Customer Service, Strong work ethic, Communication, dependability, Gmail, Google Drive, Google docs, Google sheets, Google slides, Google Calendar, Google Hangouts

EXPERIENCE

Virginia Commonwealth University Coursework Richmond, VA August 2015 – August 2018

Created and manipulated files in vi editor for Linux Bash Project

Designed website and database in vi editor for Capstone project

Built website from scratch using HTML, CSS and JavaScript in a three-phase project

Implementation and documentation of a UDP client/server tester to successfully send messages

Developed a prototype virtual bank ATM app for users using C#

Richmond Symphony Richmond, VA Data Specialist October 2017 – May 2018

Quickly learned and leveraged the use of Raiser's Edge to increase productivity

Used various tools and programs such as Excel, Word, PowerPoint, Google Chrome and Raiser’s Edge

Instrumental with an analytical review of data to accomplish matching gift donations

Successfully researched information on individuals to add to their Raiser’s Edge profile

Procured a development list of past events to secure government grants

Created profiles for new individuals and companies supporting the symphony

Prepared letters to be mailed to individuals from matching gift program

PATH Washington, D.C. IT Intern June 2016 - August 2016

Answered phone calls and emails providing support remotely and in-person on any IT related issue

Created, updated, and escalated trouble tickets to different departments in ticket management system

Installed, moved, added changes to computer and network printer

Contacted different departments and vendors about various software/hardware issues

Served as initial point of contact for hardware and software, PC and printer issues

Backed up user data to migrate from Windows 7/8 for Windows 10 rollout program

Delivered high levels of customer support always and ensured compliance with Service Level Agreements

Increased proficiency with Windows OS, Microsoft Office and Office 365

Gained basic understanding of networking to solve common network issues

Developed problem solving, critical thinking and communication skills every day

Interstate Van Lines Springfield, VA Warehouse Associate May 2015 – August 2015

Oversaw loading, security and transporting of customer’s items at various job sites

Assisted Warehouse lead in overseeing cleanliness of warehouse sections

Provided high level of customer service to gain complete customer satisfaction

Documented condition of customer’s items during unloading of storage from trailer

Disassembled/reassembled free standing furniture and electronic equipment

Developed teamwork and communication skills every day

Robert Half: Office Team Alexandria, VA Office Assistant June 2014 - May 2015

Used Excel to collect data on old desktops during assignment at Cachendo LLC.

Sorted documents to appropriate locations during assignment at Southern Towers

Developed communication and customer service skills

Cultivated communication skills during assignment at The Plaza Condo

Refined high level customer service skills responding to tenant’s questions, concerns and requests at The Plaza Condo

Target, Springfield, VA Flow Team Member October 2014 - January 2015

Used iPad PDA to locate items arounds the store and confirm items are in stock

Assisted in unloading the freight truck by stacking the boxes on pallets according to their label

Stocked shelves by schematics and back stock the unneeded merchandise

Maintained safe and clean environment by keeping shelves, workstations and pallet clean

Provided superb customer service by answering guest’s questions and concerns

EDUCATION

Virginia Commonwealth University (VCU), Richmond, VA Expected Graduation Date: August 2018

Bachelor of Science in Information Systems

CERTIFICATION

In Pursuit of:

Comptia Security+

ORGANIZATIONS

Association of Information Technology Professionals Member February 2016 - Present

National Society of Black Engineers Member September 2017 - Present

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