Data Entry Customer Service

Tammy Harris

**** ******* **. ***. ***, Des Moines, IA 50315

*****-*********.**@*****.***

Cellular 515-***-****

Professional Profile:

Mature, responsible and hardworking individual, who always strives to achieve the highest standard possible, with excellent communication skills (verbal and written). Able to relate to a wide range of people. Confident individual, who has the ability to work effectively within a team but works equally well alone using own initiative. Proficient in the use of Microsoft Word, Outlook, and Excel.

Professional History:

6/13/16 – 12/29/17 Apex Systems (CenturyLink) Service Delivery Coordinator Des Moines, IA

The day to day work included, but not limited to, document review, data entry, Intercompany communication and data entry verification.

Proficient in the use of Microsoft Word, Outlook, and Excel

Working experience and knowledge of Metro Optical Ethernet.

Used multiple CenturyLink systems to research and update accounts, Ease VFO, Orchestrator, TIRKS, MILC, Einstein, CCDB, TAG, OMNIVue, Moe Utility, Ease Reference Tables, Taxi, CABS, and Avaya.

Received, interpreted and validated accuracy of information provided on access service requests from customers.

7/15/13 – 12/31/14 Aerotek (Wells Fargo) Operations Processor 2 Des Moines, IA

The primary responsibility was to ensure the accurate research of documents in client files and creation of activities following agency guidelines.

Used multiple applications to research loan information and update accounts.

The day to day work included, but not limited to, document review, data entry, Intercompany communication and data entry verification. Resume of Tammy Harris, page 2

06/2008 – 09/2012 Jacobson Logistics Support Specialist Des Moines, IA

Entered driver’s trip logs into computer system Download and import information from trip logs to excel sheets.

Performed customer service functions such as handling inquiries from shippers, brokers, terminals, and customers.

Maintained and updated filing, mailing, and database systems, either manually or using a computer.

Communicated any delays or other important load issues or changes to appropriate internal and external customers.

Computed, recorded, data and other information, such as records or reports.

Tracked and documented carrier performance failures. 04/2007 – 01/2008 Eurofins Scientific, Inc. Sample Entry Clerk Des Moines, Iowa

Compiled, sorted and verified the accuracy of data before it is entered into computer.

Screened samples upon arrival and prioritized sample preparation for the lab.

Stored samples away in the proper containers after entering the data.. 12/2006 - 02/2007 Office Team (Wells Fargo) Data Entry Des Moines, Iowa.

Operated office machines, answered telephones, direct calls, and took messages.

Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.

Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, took orders

Computed, recorded, and proofread data and other information, such as records or reports.

Compiled, sorted and verified the accuracy of data before it is entered.

Reviewed files, records, and other documents to obtain information to respond to requests.

Education:

DMACC College Patient Access Registrar Certification Des Moines, IA

Contact this candidate