Customer Service Manager

To Whom It May Concern:

I saw your posting online and wanted to reply right away. After carefully reading your posting, I imagine that I understand the needs of your unique working environment and have the experience and skills necessary to be successful in this position.

I have six years of administrative experience, and 2 years of management experience. I'm very organized and driven. I excel at planning and executing large projects, work well independently, and am detail oriented. I have a strong rapport with clients, and show sensitivity to their concerns both in person and over the phone.

I am currently employed as the night manager of the Capitola Fairfield All Suites where I am primarily responsible for auditing and maintaining recorders of our hotels overall performance. I also have six years of audit and reception experience at the University Inn and Conference Center. The time I spent there has given me a strong background in a wide range of organization approaches, and a great feel for client needs and concerns.

Thank you for reviewing my letter of interest. I've included my résumé below.

Sincerely yours,

Nicole Hicks

Candidate Information

Name: Nicole Hicks

Email: ****************@*****.***

Seeking: Career that combines administrative and customer service fields.

Skills: data entry, MS Excel, Word, PowerPoint, 10-key touch, wpm 65, filing, general clerical, and reception. (Other specialized software training and certifications include Extranet Systems, One Source, World Café, Fosse, Visual One, MDRW, IMS.)

Employment History

Consultant

Sapphire Databases

****@*****************.***

Building customer database solutions for billing, invoicing, customer tracking and retention.

Office Manager

B&B Window and Gutter Cleaning

Phone: (510_ 644-1415

P.O. Box 2143

Berkeley, CA 94702

Scheduling, customer service, and invoicing. Maintaining and customizing in-house databases.

Night Manager at Capitola Marriott

Phone: 831-***-****

1255 41st Ave

Capitola, Ca 95010

Employed May 2012-Current

Managing online reservations, managing daily balances for all accounts, market

inventory, generating daily revenue and performance reports, building on-site

emergency plan, designing and updating training materials, reviewing and consolidating

daily cash transactions, and general clerical and reception duties.

Night Auditor at Rio Sands Motel

Phone: 831-***-****

116 Aptos Beach Drive, Aptos, Ca 95003

Employed September 2011- May 2012

Reception and general clerical, credit card processing, cashier,

grounds checks, reviewing all daily paperwork and reservations.

Night Auditor at the University Inn and Conference Center

Location No Longer Open

Manager: Stephen Cobbs

Phone: 831-***-****

611 Ocean Street, Santa Cruz, Ca 95060

Employed July 2006 - August 2011

Compiling daily revenue reports, maintaining commission files, general clerical, reception, sign making, credit card processing, cashier.

Shift Leader at Blockbuster Video

Location No Longer Open

Santa Cruz, Ca 95060

Employer: Terry Merriman

Phone: 831-***-****

Dates Employed: March 2008 - November 2008

Description: S/R, bank deposits, opening store, stocking new

merchandise, general clerical, sign assembly, reception, receiving,

credit card processing, cashier.

Night Auditor at The Santa Cruz Beach Inn

600 Riverside Avenue,

Santa Cruz, Ca 95060

Employer: Previn Patel

Phone: 831-***-****

Dates Employed: Sep, 2005 - July, 2006

Description: Processing on-line reservations, clerical duties,

receptions, guest relations, security, cashier.

Education: University of California - Santa Cruz, BA Philosophy, 2007

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