Saleforce Administrator

RON LOHR

Dallas, Texas • 918-***-****

Email - **********@*****.***

LinkedIn Profile - http://www.linkedin.com/in/ronlohr Personal Website - https://trailhead.salesforce.com/me/ronlohr PROFESSIONAL SUMMARY

Seasoned professional with years of both technical and functional business experience in conjunction with innate problem solving skills to help companies solve real-world business challenges on the Salesforce platform. Expert in understanding and analyzing business challenges and optimizing technology to resolve them. Available for contract or full-time employment as Salesforce BA/Admin. BUSINESS HIGHLIGHTS

25 Years of Sales/Marketing/Service/Management Experience with emphasis on Solving Business Challenges Consistent, Top Performer with Results-Oriented Focus Salesforce Advocate! (Tactical Understanding of how and why CRMs are Invaluable to Business) PERSONAL STRENGTHS

Self-Starter with a Passion for Sharing and Helping others Succeed Equally adept at Working in a Team Environment or Individually with Minimal Direction Required Excellent Communication Skills for conducting User and Stakeholder consultations or with Internal SF Team TECHNICAL HIGHLIGHTS

4X Salesforce Certified - Salesforce Certified Administrator (ADM201), Salesforce Certified Platform App Builder (DEV402), Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant Salesforce ‘Ranger’ - Highest Trailhead Rank Achievable (100+ Badges) 20 Years as User, Superuser, or Admin for various CRMs (Salesforce 10+ years) Experienced in Project Management & Gathering Requirements (Business Analyst) Data Cleanup/Migration - Importing of Disparate Databases (Import Wizard, Demand Tools) Expertise in Security - OWD, Profiles, Roles, Permissions Proficient in Custom Objects, Custom Fields, Page Layouts, Record Types, Relationships & Validation Rules Solid understanding of Flows, Process Builder, Approval Processes and Workflows Working knowledge of both Classic and Lightning instances Skilled at creating Reports/Dashboards and Providing Better Visibility to Data Ron Lohr - Page 2

EXPERIENCE

RDL Consulting, Dallas, TX Mar 2016-Current

Senior Resources - New implementation of 2nd Salesforce org. o Project includes configuration of security, profiles, standard objects (record types/page layouts), campaigns, web forms and importing from multiple sources. Providing stakeholders information and visibility previously not available and users a simple, but effective, method for communicating with their contacts Mended Hearts - Support of recently implemented Salesforce org by providing visibility to data previously not available for Stakeholders.

o Scope of project includes new custom reports/dashboards, deduping and data/field clean up. Utilize Demand Tools, Apsona, Field Trip and native functionality within Salesforce. Waiting Room Videos - Assessed business requirements and evaluated multiple CRM packages for start up. Installed and customized ZOHO CRM

o Designed/Created/Implemented - Automation, Data Migration/Deduping (multiple sources), Custom Reporting, conversion of excel to custom production/product tracking within CRM, service tracking, Marketing/Campaigns (Web to Lead, automated Email Campaigns) Source Inc., Dallas, TX May 2015-Jan 2016

Enterprise Account Executive – Purchased and implemented Salesforce to effectively manage large sales territory. Cox Business, Tulsa, OK Apr 2013-Apr 2015

Outside Retention Account Manager –Independently purchased and utilized Salesforce to manage 2500 customers as no company-wide system in place. Once other sales reps saw the effectiveness, several signed up for their own Salesforce org which I helped them set up to manage their territories. Salesforce - Data Migration/Deduplication

Received “exceeded expectations” for 2014 manager review along with largest salary increase awarded RDL Consulting - Sales/Marketing/IT, Tulsa, OK Feb 2008- Apr 2013 Consulting in sales, marketing, and IT related functions. Utilized Salesforce to manage all aspects of business. VSE Corporation, Alexandria, VA

Selco Custom Time, Tulsa, OK

HD Satellites, Tulsa, OK

Epiq Milestones, Tulsa, OK

Liberty Tax (3 offices), Tulsa, OK

Selco, Tulsa, OK Aug 2002-Feb 2008

Vice President Sales - Wore multiple hats including sales, marketing, sales leadership, strategic direction, IT manager including selection and implementing first company CRM (VisualCRM). Created/Implemented Automation/Approval, Workflow and Process Builder-like functionality within software for complicated sales/order processing. Implemented system-wide security (Roles/Profiles/Access) and deduplication of data from multiple lead and client sources. Provided custom reports on previously unavailable data. Ron Lohr - Page 3

TMA Systems, Tulsa, OK Sep 2001-May 2002

National Healthcare Sales - Independently purchased and utilized CRM (Goldmine) for my own personal use. Oracle Corporation, Dallas, Texas Sep 2000-Jun 2001 Applications Sales Manager/Installed Base - Sales of Oracle ERP and CRM software in the DFW Metroplex General Business segment (revenues of $500M and below).

Performed in the top 15% company wide (118% of yearly quota) Forward Technologies, Dallas, Texas Nov 1998-Sept 2000 Senior Account Manager– IT Consulting/Project Management sales. Assisted clients at implementing effective strategies for keeping a competitive edge, as well as project-based implementations in E-Commerce and Business Automated Process (ERP systems) practices.

Pioneer-Standard Electronics, Dallas, Texas Oct 1992-Nov 1998 VAR Account Manager (97-98 ) - Established the dominance of Pioneer in the DFW Metroplex VAR (Value Added Resellers) arena by introducing the newly formed Keylink Systems to owners and principals. Account Manager (92-97) - Responsible for selling Integrated Circuits and Intel Platforms, as well as value-add capabilities to OEMs.

EDUCATION

Central Missouri State University, Warrensburg, Missouri Bachelor of Science, Business Administration, Major: Business Management

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