Customer Service Manager

LINDA DAY

**** ***** ******* **** *******, TX ***68 713-***-**** *****.****@*****.***

https://www.linkedin.com/in/linda-day-b9b39025

TRANSPORTATION MANAGER

PROFESSIONAL SUMMARY

Highly organized, strong problem-solving, communication and analytical skills. Proven track record of showcasing superior customer service. Manager with 19 years of managerial experience. Strong strategic- planning and people-management skills. Experienced management professional with strong leadership and relationship-building skills. Dependable professional bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Core Competencies:

Business Development

Strategic Implementation

Leadership Development

Policies and Procedures

Budgeting

Customer Service

Marketing

Event Coordination

Invoicing

Effective Leader DOT Regulations Safety-conscious

Fast Learner Interpersonal Communication SMITH System Deadline Driven Customer Service-oriented Service Quality Management EDUCATION

Master of Business Administration 06/2017

Colorado Technical University Colorado Springs, CO

• Concentration: Finance

Master of Arts 05/2014

Ashford University Clinton, IA

• Concentration: Organizational Management with a Specialization in Leadership Bachelor of Arts 04/2012

Ashford University Clinton, IA

• Concentration: Operations Management and Analysis TECHNICAL SKILLS

Software: Microsoft Office (Word, Power Point, Advanced Excel, Outlook, Access) AS/400, IMetals, OSIRIUS PROFESSIONAL EXPERIENCE

Fleet Manager/Scheduler 2017-2018

Penske/Howco (Temp Positions) Houston, TX

Responsible for Penske Logistics/Howco in a temporary position as a Fleet Manager. Clear Chain program, building routes, working with the drivers, one on one with the Operations Manager and XRS. Temporary position to help cover and relieve pressure on Operating Manager until permanent person arrives. Still looking for permanent position in management. For the Scheduler position, I prioritize inbound and outbound shipments (including international) to make sure that freight gets to the end user in a timely matter. I make sure there is ample product to supply and to ship, manage the organization of the materials and transportation and make sure schedules are created and kept. Billing and verification of orders. Send out local and out of state orders, print BOL’s, set up local orders to be shipped through FedEx, UPS and other companies.

Transportation Supervisor II 2015-2016

Veritiv Houston, TX

Responsible for daily routing for 6 drivers, assign equipment, equipment maintenance and repairs. Also included working with shipping and receiving plus the sales department to make sure all orders are delivered on time.

• Reduce monthly third party contract costs by 3.5%, which resulted in overall efficiency.

• Instrumental in saving the company $120K a year by eliminating an outsourced transport route and bringing it back in house.

• Managed Safety Program resulting in an accident free environment for over two years.

• Streamlined delivery process between the sales and warehouse departments allowing for a 98% increase within a six-month period; this resulted in an increase of customer satisfaction.

• Communicate with customers, management, internal departments and vendors to coordinate overall marketing effort involving point of purchase merchandising and product launching in accordance with corporate goals.

• Contributed to a 5% increase in customer service scores over a 2-month period. Long Haul Dispatcher 2013-2014

Central Van and Storage Poca, WV

Responsible for the scheduling and routing for the transportation employees, files. Lastly, the position was required to handle the driver’s logs, making sure the drivers abide by all DOT Regulations.

• Scheduled day-to-day routes for 37 drivers and transportation employees, finding the most effect, efficient and cost effective for the customer and company.

• Update driver’s schedules with adjusted times or dates to maximize efficiency. Which approved customer service over 63%.

• Reconfigured systems between customer service and operational goals to support and improve them.

• Worked with drivers to enforce the on-time shipments of products which also helped to create exceptional customer experiences.

• Certified Log Trainer for all drivers – raised company DOT ratings by over 37%. Limousine Dispatcher 2012-2013

Coastal Car Worldwide Ft. Lauderdale, FL

Responsible for handling the assigning of each driver’s assignments, their vehicles, answering phones, and taking reservations from customers. Also, handling complaints from customers, accidents, breakdowns and long distance runs.

• Planned equipment allocations to meet transportation, operation, or production goals.

• Worked with drivers to increase their on - time rates for picking up their customers to increase customer satisfaction.

• Adjusted drivers leave times with customer service to increase on time pick up rate at

• customers. Increases customer satisfaction rate by 42%. Fleet Manager 2003-2006

Baylor Trucking Milan, IN

• Worked with drivers to enforce the on-time shipments of products which also helped to create exceptional customer experiences.

• Update driver’s schedules with adjusted times or dates to maximize DOT efficiency. Which approved customer service over 63%.

• Supervising the completion of all DOT checks and documentation required by law

• Conducting disciplinary, capability and grievance investigations and taking appropriate action to address any failings.

• Conducted staff performance reviews, setting objectives, and identifying employee training requirements

• Ensured that all drivers work to established driving time directives

• Handled all incoming and outgoing correspondence with clients

• Making sure that all transport fleet vehicles are properly maintained and serviced.

• Being the first point of contact for all drivers.

• Responsible for all of the dispatching, routing, and tracking of delivery vehicles.

• In charge of the day to day operations of the transport department.

• Efficiently managing a team of drivers and vehicles.

• Organizing vehicle checks.

• Superior experience in truck driving DOT Policies

• Extensive knowledge of defensive driving techniques and other safe driving strategies Support Assistant/Family Readiness Leader/Yellow Ribbon 2005-2011 US Army FL, TX, FL

Provided training and hands-on assistance on the Command’s Family Readiness, Deployment, Resilience and Reintegration for the Commanders Yellow Ribbon Program. Coordinated all aspects of the Family Readiness Triad assistance, support and readiness as well as the ARFORGEN/Deployment Cycle Support Program. Identified individuals and families requiring monitoring, follow-up or referral and coordinated any and all support that was/is needed. Work with the Employer Support program of the Guard and Reserve for the Soldiers. Have knowledge, experience, and skills in the area of military personnel and Family programs. Demonstrated working knowledge of military wellbeing programs, family programs, and deployment cycle support. Able to coordinate all aspects of the Command’s Family Readiness Program.

• Assistance in development and implementation

• Coordination for family readiness,

• Deployment, resilience and reintegration

• Provide assistance to units and individuals

• Ensure integration

• Knowledge of the structure and operations of the Army National Guard

• Exceptional customer service – good oral and written communication skills

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