Technical Support Assistant

JESUS AGUILAR

**** ********* ****

Ventura, Ca. *3004

Phone: 805-***-****

E-mail:***************@*****.***

Professional Experience

Reiter Affiliated Companies November 2004 – June 2016

Technical Support Specialist April 2013 – June 2016

In charge of managing helpdesk ticket system, tracked and assigned work orders to IT helpdesk staff, answered and resolved helpdesk incoming calls.

Proficient troubleshooter solved non-routine software, hardware, and network system problems.

Handled hardware configurations, software installation, problem diagnosis, and LAN Connectivity.

Assisted end-users with software testing and training, and with mobile devices issues.

Facilities Specialist November 2004 – April 2013

In charge of three office locations, including maintenance, electricity, air conditioning, and printers.

In charge of office supplies and special orders from Costco, Office Depot, and Staples.

Reviewed and approved vendor and utility invoices.

Coordinated special tasks and projects with vendors and employees.

Assisted with shipping duties, pick-ups and deliveries.

Paramount Citrus Company March 1991 – March 2003

Shipping & Receiving Clerk

Genera Bill of lading, computerized tracking.

Responsible for receiving inventory and unloading trucks.

St. Johns Hospital July 2004- Octo-04

Volunteer/Assistant

Perform clerical duties, data entry, review and update personnel directory.

Center for Employment Training December 2003–August-04 Volunteer/Assistant

Perform assistant and clerical duties, answering phones, filing, typing, and creating special forms.

Skills & Interests

Experienced in managing helpdesk and technical support

Qualification Summary

SKILLS

Proficient in Windows XP, Windows 7, Windows 8, Windows10, Microsoft Word, Excel and Power Point, Apple OS

10-Key, Fax Machine, Copy Machine, Multiple Line Phone System Computer Networking/IT-AS

Bilingual (Speak, Read and Write Spanish)

Education

CERTIFICATIONS

Center for Employment Training: Business Office Technology – 2004

CCNA Part 1 – 2008

CCNA Part 2 – 2008

Network+ – 2009

CompTIA- A+ – 2011

IT Essential Networking/ IT-AS 2017

Intro to Compute Info System -2017

TCP/IP Networking/ 2018

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