Active Directory Technical Support
Resume:
DEAN C. BADGLEY
******@*****.***
Minneapolis, MN 55413
EDUCATION:
University of Minnesota - Minneapolis, MN
Dates Attended: 2004-2005
Colorado Technical University - Sioux Falls, SD
Major: Computer Science
Dates Attended: September 2000 – May 2001
Willmar High School - Willmar, MN
Dates Attended: August 1996 – June 2000 Graduated: June 2000
COMPUTER SKILLS:
UNIX systems and network administration are my primary interests. I have extensive experience with multiple UNIX-based operating systems with an emphasis on Linux, but I have also worked with FreeBSD and Solaris. I also have extensive knowledge in the Microsoft Windows and Active directory area as well.
Software: Apache, NGINX, VMware, VirtualBox, packet filter, iptables, SAMBA, GNU Compiler Collection, GNU debugger, qmail, postfix, puppet, sendmail, standard UNIX tools (sed, awk, grep, etc SharePoint (WSS/MOSS), SQL, IIS, and Visual Sutdio.
Programming Languages: C, C#, C++, Ruby, Python, Java, PHP, Shell Scripting (bash / csh / zsh), Perl, JavaScript, HTML5, CSS.
Operating Systems: Linux (Debian, Arch, Ubuntu, CentOS, Redhat), FreeBSD, OpenBSD, SunOS, Solaris. I can adapt to any UNIX.
Networking: Solid understanding of networking (TCP/IP, LAN, WAN). Cisco PIX initial setup, BSD and IOS routers, access-list firewalls. VPN configuration.
EXPERIENCE:
Honeycomb Internet Services – Systems Administrator
Minneapolis, MN
May 2012 – Present
At Honeycomb I’ve worked on various projects, my biggest project being the migration from Exchange 2003 to 2013, and the migration from Windows 2003 to 2012 for active directory. I also helped design and improve the build process. This included building and designing puppet, kick start, and PXE. My day to day duties include monitoring various systems, responding to alerts, working with customers through the ticket system, email and or phone.
Knology - Technical Support Representative
Sioux Falls, SD
September 2010 – May 2012
My duties included providing support for DSL internet / e-mail (mainly outlook, outlook express) / digital cable (configuration and troubleshooting of Motorola cable boxes) / telephone (POTS). This includes writing good documentation and utilizing customer service skills to ensure each customer's issue is resolved in a timely manner and they are satisfied.
Microsoft / VMC Consulting – SharePoint Support Engineer
Fargo, ND
July 2008 - September 2010
Configuration and extensive troubleshooting of various farm configurations including authentication (NTLM, Kerberos, forms based authentication and single sign on) issues, alerts, and workflow. I have worked extensively with custom workflow in SharePoint designer and Visual Studio, in addition to custom branding with SharePoint designer and custom layouts. Working with multiple load balancing configurations on large server farms (5-20 servers) using Windows NLB and BigIP F5. I have also worked with building multiple farms to reproduce issues and I have also written custom web parts in addition to object model fixes in C#.
702 Communications – Technical Support – Helpdesk
Moorhead, MN
April 2007 – July 2008
Provided technical support for Fargo / Moorhead DSL customers, general connectivity troubleshooting, e-mail and web hosting troubleshooting. Also provided support for NW Links network, troubleshooting general networking issues, routing(Cisco IOS), DNS(Bind), mail and web hosting(Apache, IIS, qmail and postfix)
University of Minnesota - Web Development – Specialized Computing Services
Minneapolis, MN
Summer 2005
Web development in PHP /ASP. Mainly PHP work for the music school building surveys. Apache configuration on OSX and Linux(Debian and Redhat). Working with access and WebCT / Vista. Helping professors and faculty with webpage setup for surveys and short courses.
University of Minnesota - Information Technology Specialist -University Computer Services
Minneapolis, MN
Spring 2005 – Fall 2005
Responsible for Picking up used equipment from different departments on campus. Wiping hard drives and installing the Original Operating System on PC and Macintosh for resale at University Computer Services. General troubleshooting and maintenance.
Contact this candidate