Business Analyst

Divya Sree Srivatsa +1-330-***-****

*****************@*****.***

Objective

An exceptional performer with the ability to work in group as well as good communication, analytical, relationship management, interpersonal and problem-solving skills.

Academic Credentials

Masters in Information Technology Management (GPA-4) in Campbellsville University (From 2018)

Masters in Technology (GPA-3.27) in Kent State University (2015-2017)

Bachelors in Biotechnology (GPA-3.00) in Sri Indu College of Engineering and Technology, JNTU, Hyderabad, India.

(2008-2012)

Technical Skill Sets

Software Methodologies: Agile, Waterfall

Programming Languages: C

Database : ORACLE 6.0, SQL

Web Development Skills : HTML 4,5

MS Office: MS Word, MS Excel, Powerpoint

Operating System: Windows 7, Windows 10

Employment

Dell International services (03-24-2014 to 12-10-2015)

Roles and Responsibilities:

Worked as Customer Service Associate for UK, USA and Ireland

Assist customers on pre and post order queries, editing account details and guide them with policies of Dell for return requests both via emails and calls

Handling queries related to Missing, Wrong and Damaged orders and assist customers in arranging refunds and replacements for those orders

Amazon Development Centre (India) PVT. Ltd (10-09-2013 to 01-31-2014)

Roles and Responsibilities:

Worked as Customer Service Associate on fixed term employment for UK and Ireland

Process involves resolving the customer’s queries regarding the status of their parcels, providing the possible solutions when customer's items are lost or damaged in transit or by respective carrier used

Explain the customers how to add or delete item from their account; how to reset the password; how to clear the cache; how to create or close account with Amazon.co.uk

Support the customers for Amazon.com when needed which includes the same job role of Amazon.co.uk but with minor differences (related to price and carriers)

Help the customers in subscribing or unsubscribing with email notifications or prime membership, downloading games like ps3, ps4, battlefield and more

Assist customers in understanding the process of shopping with merchants, understanding the web content query, product description and price related queries

Google India PVT. Ltd. (09-17-2012 to 09-04-2013)

Roles and Responsibilities:

Worked as Process Associate in Circular Feed Process and as Labeller in 2D Building Process on the payrolls of Randstad India Pvt. Ltd. and Minvesta

Process involves creation of online broachers for various retailers. Worked effectively on Google docs and Microsoft Excel

Labelling of products in excel sheet, by creating online adds for different clients such as Walmart Canada, Walmart, Radioshack, Toys R Us, and more

Work in BeeGees project in 2D Buildings involves, drawing of detailed polygons for 2D buildings. Goal of BeeGees is to allow highlighting of buildings when searched for a listing or address by client teams on Google Maps. This Project involves Association of addresses to buildings/sections by Annotation

Academic Project

GPS black-box service Inc.:

As we know the black-box are used in airplanes to find out the reason behind the damage or accident of an Airplane. Our research team links a black-box with an in-built GPS, so that it will be easier for rescue team to find the device and know the reason behind the damage in aircraft or vehicle.

Roles and Responsibilities:

Created Gantt charts, collected information on risk analysis and reliability, worked on cost estimation, budgeting and presented in class

E-commerce salesforce CRM application using cloud computing:

The main intension is to develop an application in the cloud computing environment and have to deploy it and to launch the application in cloud. The cloud environment used in this project is called as salesforce environment. A simple application is developed in the cloud environment and deployed in the same environment using the tools provided there itself. The application is launched as a site inside the cloud.

Roles and Responsibilities:

Collected information on Special consideration in Contractual Provisions. Listing stakeholders’ requirements. Well versed with UML diagram. Represented Use Case Diagram and formatting the document in APA style and presented in class.

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