Customer Service Quality
Resume:
Eric V. Royer
Dowagiac, MI, ***47
**********@*****.***
Objective
A managerial position that will enable me to utilize my skills and experience in manufacturing operations and quality management to reduce cost while adding value to prospective company. I bring a proven success in implementing new standards in build, inspection and verification that result in quality and production dramatic improvement. I also have a strong practical foundation in improving engineering. Excellent supervisory skills, customer service skills, communication, interpersonal skills, with the ability to lower warranty cost while maintaining lean management.
Allegiant (a DMI Company)
10201 N Illinois ST,
Indianapolis, IN 46290
8-1-15 to current
Worked for the automotive industry (Chevy, Ford and Fiat/ Chrysler)
Helped get supply chain product quality and part increased to meet the needs of the automotive production plant to increase overall quality and production.
Managed supplier production lines to improve supplier production
Managed production plant quality to increase overall quality
Advised supplier management on improvements and training of staffing.
Improved equipment usage and equipment.
Worked as a AQE (advanced quality engineer).
Reported supplier production and quality to automotive production plant mgmt. to be able to adjust production to part flow.
Freedom Motors,
Battle Creek, Mi
9-1-14 to 8-1-15
Production Manager
Oversee all production for the manufacturing of handicap access vehicle to include prototype of both rear, side entry.
managing a full machine shop
weld shop
costumer supplied chassis and other vehicles modifications to meet the specific needs for handicap people.
Contact person for compliance of ADA
California vehicle compliance, NMEDA and sales.
Responsible for day to day activities including ordering parts, sourcing parts, sales, Payroll, training, setting and obtaining production numbers.
Forest River, US Cargo, Bristol, IN 9-2-12 to 3-14-14
Plant Manager
Oversee the production of cargo trailers
Managed 4 buildings of production and a staff of 120.
Increased the production level from 12 units per day to 35 a day while bringing up the building and equipment to working order.
Improved quality and decreased production staffing and waste material.
Implemented a maintenance program preventing and repairing equipment on a daily basis.
Started a training program to bring up the quality of our product and grow our own future production workers and leaders.
Changed processes in the weld shop to improve production and quality.
Met and exceeded all expectation of the VP by improving the production environment turning around the company and increasing profits over all previous years.
My first year of employment I brought the production level for 8'wide trailers from low production to high production to become the largest producer of 8' wide trailers in the USA as stated by independent survey company.
Introduced new type of products and new assembly technology that has positioned my production facilities to be the four runner in sales this coming year with larger sales and production.
Changed inventory from a four-day event to a one day with less people and a more accurate accounting.
Heartland RV, Elk, IN 10-09 to 5-17-12
Assistant Plant Manager
Managed all phases of production, 10 group leaders and 200 production workers. Produce 125 travel trailers per week.
Sourced new venders for product improvement; both parts and equipment.
Trained Group leaders in production improvement methods.
Established quality standards.
Expanded company growth from 95 travel trailers a week to 125.
Reduced work hours while expanding production numbers and quality.
Established maintenance schedules.
Established productivity methods.
Heartland RV, Elk, IN 10-09 to 1-10
Quality Supervisor
Supervise 20 people who are required to inspect units on 8 production lines for compliance of established codes and quality standards.
Created inspection procedures and set systems for quality assurance.
Worked with customer service, sale department and parts department to give them technical advice, dealing directly with retail customers and dealers when needed.
Worked as a liaison between Heartland RV and its suppliers on quality concerns.
Charted and graphed weekly rain bay reports showing where improvements were made or are needed.
Inspected the production line quality on RVIA and CSA and made corrections as needed, to one perfect and 7 almost perfect inspections when RVIA randomly inspected plants.
Filled in at all positions in quality department when needed.
Starcraft RV, Topeka, IN 2004 to 2009
Director of Quality
Managed a staff required to inspect units on 6 production lines for compliance of established codes and standards.
Created inspection procedures and set standards for quality assurance.
Worked with customer service, sale department and parts department to give them technical advice, dealing directly with retail customers and dealers when needed.
Worked as a liaison between Starcraft RV and its suppliers on quality concerns.
Worked with production, giving technical advice to improve productivity while improving quality.
Created a functional test for gas, water system, electrical, slide-out and outside seals to prevent water infiltration.
Charted and graphed weekly quality reports showing where improvements were made or are needed.
Have decreased warranty cost per sales dollar, while having record sales.
Created and implemented a new result based pay system.
Damon Corporation, Elkhart, IN 2002 to 2004
Quality Manager
Managed a staff that was required to audit units for compliance of established codes and standards.
Created audit procedures and set standards for quality assurance.
Chaired a weekly meeting with the president, vice presidents, directors and production managers for problem solving and quality improvement.
Kept and distributed minutes from the quality meetings.
Worked with customer service, sale department and parts department to give them technical advice, dealing directly with retail customers and dealers when needed.
Worked as a liaison between Damon and its suppliers on quality concerns.
Worked with production, giving technical advice to improve productivity while improving quality.
Attended RVIA codes and standards meetings, where I gained better knowledge of RVIA codes and standards and then apply them to improve our products.
Attended a meeting where we discussed NITISA requirements, tech bulletins, recall notices, if needed, and customer notifications; determining what action Damon will take.
Sorted and graphed quality concerns from delivery acceptance reports and deviations found on the production line.
Vanguard Industries, Inc., Colon, MI 2000 to 2002
Plant Manager
Managed all phases of production; 2 plant supervisors; 8 group leaders and 65 production workers. Produce 40 travel trailers and 5th wheels per week.
Changed plant to track system to increase production level and allow for larger products.
Sourced new venders for product improvement; both parts and equipment.
Established quality standards, production schedules and created new pay structure.
Expanded company growth to include 5th wheels, 8’ wide-30’ travel trailers and 12’ slide outs rooms, while adding 24 new floor plans, 42 part options and 3 color options.
Established maintenance schedules.
Established PDI system for quality assurance.
Established wire harnesses for quality and productivity.
Damon Corporation, Elkhart, IN 1993 to 2000
Production Supervisor
Supervisory experience in all phases of motorized production for gasoline/diesel units and slide-out models.
Assumed duties of Plant Manager in his absence.
Accountable for following motorized plant production schedule.
Supervised up to 22 group leaders and 120 production workers; producing up to 11 Freightliner, Ford and Workhorse motorized vehicles a day.
Administered and measured line activity for safety, productivity, product quality, overtime, WIP and employee turnover.
Tracked part shortages on a daily basis for immediate feedback and resolution.
Trained group leaders for codes and standards compliance.
Trained in problem solving skills, reactive management, result based quality and leadership building.
Traveled to customer to resolve conflicts.
Education
Attended Indiana University of South Bend
Gen Oaks community college
Mishawaka High School, 1983
Specialized Education
Facilitation Training
Conflict Resolution
D.O.T. Supervisory Reasonable Suspicion Training for Drugs
Dealing With Difficult People: Who They Are & How to Cope
Safety Training Course
Assertive Communication
Preventing and Dealing with Sexual Harassment
Keys to Developing Groups/Teams
Areas of Knowledge
Macintosh
Departmental job breakdown
Windows
Performance matrix
Microsoft Word
Personnel staffing matrix
Microsoft Excel
RVIA codes and standards
Time studies
ISO9001/2000
AS400
Sales Training
Contact this candidate